Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.


hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
79,523 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2008 Saturn Outlook body / paint problems

body / paint problem

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2008 Saturn Outlook Owner Comments

problem #17

Apr 062016


  • 80,500 miles


Sporadically, water leaks from the ceiling air vents/rear view camera/ A-braces/ airbag covers and basically any other place water can come out of. I have had it to the GMC dealer 2X to look for the issue but they cannot replicate. In viewing information online (specifically it appears that this has been a well known problem since the auto was manufactured - I am just lucky that mine has been sporadic. It has not effected components of the vehicle yet, but if it keeps happening I have little doubt that there will be issues - parts corroding, electrical issues, etc. As mentioned earlier, it baffles me that there are 18 pages of identical complaints, yet the manufacturer has never been made to do anything about it - an idiot can tell that there has to be some manufacturer defect to have that # of occurences. I really don't expect anything to come of my issue, but wanted to document what has happened in case there are more serious issues later such as an accident caused by equipment failure due to water damage - it is only a matter of time before this defect causes serious harm to someone.

- Maumee, OH, USA

problem #16

Mar 242016


  • 86,000 miles
The contact owns a 2008 Saturn Outlook. On a rainy day, the contact noticed that the rear moon roof and the front sun roof were leaking water. The vehicle was taken to the dealer where it was diagnosed that the rear sun roof was detached and caused water to leak into the vehicle. In addition, water was leaking from under the dashboard to the floormat. The air bags sensor was corroded due to the water leakage from the roof. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 86,000.

- Milwaukee, WI, USA

problem #15

Jan 312016


  • 165,000 miles
The contact owns a 2008 Saturn Outlook. While driving in the rain, the vehicle collected water within the wedging of the sun roof and headliner and began leaking from any opening within the vehicle (doors, vents, etc). When the vehicle was parked and/ or stopped, the vehicle began to accumulate water on the floor of the vehicle. The contact stated that the ignition key was stuck in the ignition switch and caused the vehicle to stall. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failures. The VIN was unknown. The approximate failure mileage was 165,000.

- Disalia, CA, USA

problem #14

Feb 162016


  • 125,000 miles


My car has problems with the prop rod recovery system. The back hatch is very difficult to raise and lower. It has fallen on me when I've been trying to carry in groceries and it almost came down on my grandson's head when he was standing next to me to help carry in the groceries. When I read an article in the business section of our local paper about a recall on 2007-2010 Saturn Outlooks with the same problem I assumed my car was recalled. At my last service at the GM dealership I asked about this recall. They looked it up and said mine wasn't part of the recall. They said it would cost $180-200 to fix it. I called the Saturn customer service line to double check whether my car was on the list. I was advised to make a formal complaint to NHTSA to hopefully have GM or whomever to extend the recall to my model since it clearly has the same issue. Thank you

- Andrews, IN, USA

problem #13

Oct 302015


  • 100,000 miles
Car parked in owner's driveway. All windows and sunroof closed. After a heavy overnight rainstorm, owner drove car down driveway and heard a rush of water toward front of car. Owner saw water dripping from under glove box compartment, and substantial water on passenger side floor mat. Owner able to drive to work and parked in work parking ramp. After work, owner attempted to start car to go home, experienced no crank/ no start. Lights did come on but key then stuck in ignition. Car battery eventually died due to inability to turn off lights. Company called to jump start car, company attached jumper cables and lights came on, voltage good, car still no crank no start. Car was towed to dealership. Dealership diagnosis water leaked from the sunroof into the front of car and into the fuse box, requiring a new fuse box, all new terminals and new wiring. Cost for repair estimate $800-$1000. Calls to cm/Saturn offered no assistance with vehicle repair or cost assistance at all. This incident is exactly the same as a known technical service bulletin by GM #08-08-57-003F floor wet under carpet/engine continues to run with key off/possible no crank/no start/communication loss/various electrical concerns (seal seam).

- Stoddard, WI, USA

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problem #12

Apr 152015

Outlook 6-cyl

  • 92,000 miles
My car was just purchased 3 months ago and it is leaking water heavy into the driver and passenger compartment from the roof area into the headliner, a lot of sloshy while driving from roof area the carpet creating mold, bad odors and possible electrical issue with water dripping on defrost blower near drivers wheel well prior corrosion present there.

- Clover , SC, USA

problem #11

Aug 292014


  • 106,000 miles


Water leaks into my vehicle from a variety of locations. One through the back-up distance indicator in the back of the vehicle, down the insides of the door panels onto the driver and passenger floor, and down the inside of the windshield. My car started not turning off when I would turn the ignition off with the key and pull it out. I brought it to a mechanic and he fixed 5 leaks in the sunroof drains. Now my blower motor won't work, but my car does turn off again when I want it to. Mechanic said I should bring the car back in to have all the carpet/seats taken out and completely dried out so I don't get mold under the carpet, too. Don't have the funds for all the fixes for this vehicle and the electric problems, so I'll have to do one at a time. I love the vehicle, but it's a love/hate relationship. I the leaks and the damage the leaks caused, since they are known issues, were covered under some kind of a recall.

- Duluth, MN, USA

problem #10

Jun 302011


  • 45,300 miles
2008 Saturn Outlook xr. Has been in the shop seven times over three years for water leak. Have had sunroof serviced multiple times, leaking body seam along firewall supposedly repaired, electrical short circuit repaired due to water, front carpets replaced. The carpets are still wet and the vehicle is still leaking.

- Spring, TX, USA

problem #9

Apr 072014

Outlook 6-cyl

  • 82,000 miles
Last week we had heavy rain and rain began leaking into the car near the front pillar on the passenger side. The next day the car would not start and it appeared the battery was dead. When I had it tested it showed it needed replacement. I purchased the battery and went to have it installed. While I was there I turned the car off and the engine was still running. The technician advised that the fuse box was coroded and cleaned the connections. The car continued to remain on throughout the day until it seemed to dry out. It rained again yesterday and the same issue occurred where there was water leaking from the driver side pillar near the air bag. I noticed the car staying on one time and then the next morning the car would not start. I began researching the issue and found similar complaints from other GM users. I am concerned not only about the electrical system, but potential mold and contacted the dealer as many noted there was a service bulletin. They were unable to assist as there has not been an official recall. I would urge that this be pushed as it is another known issue with GM cars that GM refuses to do anything about: 2007 GM acadia consumer complaints ODI id number specific to water leak: 10258230 (this is my complaint id #) 10255735 10254149 10248331 10211267 10210839 10210533 2008 GM acadia consumer complaints ODI id number specific to water leak: 10246694 10243591 10241649 10230134 10229896 10212682

- Cedar Park, TX, USA

problem #8

May 282013

Outlook 6-cyl

  • 45,740 miles
Near the end of May 2012, I was backing out of my driveway which slopes slightly downward, and suddenly water started coming out of the rear overhead lights. When the car reached level ground the water then came out of the passenger-side windshield pillar and the sunroof as well. I brought it to a GM dealership and they told me the sunroof drain tubes were clogged. It cost me $90 to have them clean it out. The car is normally garaged, however we had driven it during a rainstorm the day before this happened. Afterwards we started noticing some crazy things happening to the electrical system of the car. Sometimes the radio would stay on even after the key was removed and opening the doors (which normally would shut everything down.) sometimes the front door panel speakers would not work at all, or one would work or both would work. Right now the drivers side is not working. Then the day after the car was out in a torrential rain storm sometime near the end of February 2014, it would not start at all. It was completely dead and I had to call aaa to get it started. The aaa guy said to check this car out online for electrical problems, which I did and found volumes of complaints stemming from this issue, as well as several GM technical service bulletins or tsb's as they are referred to. I once again brought it to the GM dealership which knew about the issue and repaired it at a cost to me of $810.39. GM has not addressed this issue directly, nor has compensated any of the consumers who own the vehicles that all have this problem, namely Saturn Outlook, GMC acadia and Buick enclave from 2008 - 2010. I feel that it is irresponsible and unethical for them to pass this problem off to the consumer. This is not a normal wear and tear issue and I want to be reimbursed, and I'd like them to inspect and repair for free the electrical system as well for other damage.

- Plymouth, MA, USA

problem #7

Dec 042013

Outlook 6-cyl

  • 69,000 miles


Power train warranty expired 11/1/13 and now my Outlook won't go reverse, 3rd or 5th, check engine light illuminated, I'll take it tomorrow to the dealer and find out if it's the same problem everyone has been having with the tcm or if it's the reverse clutch plate (waved). I also have the other common problem with the leaky sunroof, water comes down the driver floor board by the parking brake. This is my first GM and it looks to me like it's going to be my last. I'm going back to Toyota! I wish I had known all of these problems, I would had never bought this SUV if I knew this info exist online, live and learn! I can't believe GM knowingly allows these problems go on and won't do anything to correct it.

- Brooksville, FL, USA

problem #6

Oct 122013

Outlook 6-cyl

  • 67,000 miles
10/12/13 we had several inches of rain & the next morning I noticed the floor boards were wet. Again, the evening of 10/15 we had severe rain storms with flooding in our city. The next day when my mil & I got into vehicle the floor boards were soaked. When we put our seat belts on they too were wet. I took the vehicle to a body shop on 10/16 & have a statement that it would be a costly repair, mold was present & he stated it was not recommended that I drive it due to possible electrical problems. On 10/23 I picked the vehicle up from the body shop & noticed the mold on the headliner of the passenger side & driver side floorboard. I immediately called the dealership (covert Buick) where I purchased the vehicle & told them I would be bringing the vehicle to them first thing in the morning. 10/24 I attempted to start the vehicle & it would not start. I called the dealership & spoke to the service manager tom. He sent a tow truck out to bring the vehicle to the dealership. Prior to the tow truck arriving I cleaned out all my personal belongings & upon doing so I found that the third row cup holder had standing water in it & mold was growing in it also. Upon arriving to the dealership tom stated he "got me a loaner vehicle approved by [xxx], they usually don't do this" & told me I would "likely not hear from them until wed, 10/30 as they were very busy". I did not hear from tom until fri, 11/1 at 3pm. I returned his call at 5pm & he explained that they assessed my vehicle & it would cost me $1900 for repairs. "there were leaks found & water damage caused a short in the battery." I then explained that I did not feel this was something I should have to pay to get fixed as I had just purchased the vehicle from them. Asked him to escalate to his manager & get back to me. I received a call from tom 11/4 stating covert was not going to pay for the damage. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Hutto, TX, USA

problem #5

Oct 092013

Outlook 6-cyl

  • 45,000 miles
Our Saturn Outlook has had problems that have accumulated more recently that include the steering box failing (audible popping when near neutral steering position), the electronic stability control and brake simultaneous lights with feedback in the brake pedals (even when ABS is not active), and a very annoying weather/water leak from an unknown source that is soaking the passenger carpet after every single rain. None of these items were covered under warranty, and I'm returning the car for the second time tomorrow to the dealership to investigate the leak (again) and the stability control. I already replaced the steering box, out of pocket, for over $1000. We just paid the car off and bought it new in 2008. It barely has 50,000 miles on it, and this is not a quality product. The ride, handling, interior features/space are outstanding, but there are too many faults for such a new(er) car. I also replaced the water pump a few months ago, but that was at the tail end of my warranty (now expired). After only 5 years and 50,000 miles, I'm looking at expensive monthly payments for a new vehicle to replace what should have lasted at least another 5 years comfortably without major defects. It's no wonder Saturn went out of business and that GM has nearly failed so many times...

- Killeen, TX, USA

problem #4

Jun 192013


  • 101,000 miles
During rains, leaks in the left rear in spare tire compartment, affecting the carpet, and flooding the back storage compartment.

- Griffin, GA, USA

problem #3

Oct 052012

Outlook 6-cyl

  • 67,350 miles
Water leak from sunroof traveled down the driver's pillar and through the dash, onto the floor. This caused an electrical shortage which caused the emergency brake warning bell to sound. Water was also leaking out of the curtain airbag badge on the pillar potentially compromising the airbag. Water soaked the driver's carpet and mats. Now the dashboard indicator light for RPM is operating sporadically.

- Torrington, CT, USA

problem #2

Mar 022012

Outlook 6-cyl

  • 69,000 miles
My 2008 Saturn Outlook (w/sunroof) engine continues to run with key off position (see GM bulletin #08-08-57-003C [seam seal] dated July 15, 2011) water leak at A-pillar caused various electrical problems such as engine continues to run with key off/possible no crank/no start/communication loss/various electrical concerns, which was the result of a water leak on the ip bec from the sunroof drain hose that exits through the vehicle at the plenum and re-enter through the "unsealed seam at the front of the dash". this can effect 2007-2010 Outlook; 2007-2012 GMC acadia; 2008-2012 Buick enclave. GM only covers this to 3 yrs/36K mile warranty then GM requires owner to pay $400 to repair their engineering defect...

- North Royalton, OH, USA

problem #1

Sep 302008

Outlook 6-cyl

  • 6,000 miles
2008 Saturn Outlook xr w/dual sunroofs leaks water through inside corner pillars, which house seat belt and air bags. The water could compromise the effectiveness of the air bags and the seatbelt retractors. It will also leak onto drivers floor, through electronic components, which could cause loss of functions. Multiple reports have been made. Many owners have reported as many as 6 or more visits to have the condition corrected under warranty, to no avail. GM apparently stonewalls complainants until the warranty has expired, and refuses to find a permanent fix for this problem. Problem has been ongoing in Saturn Outlook and other similar GM models since 2007. Water enters the roof, and runs to the lowest corner of the vehicle, depending on how it is parked. Although Saturn is now defunct, there remain many of these vehicles in use. GM should be required to develop a permanent fix, and recall all potentially affected vehicles to correct this dangerous ongoing condition.

- Port St Lucie, FL, USA

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