This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving on highway with the sunroof closed, the sunroof glass shattered sending most of the glass out of the car, but some landed on the driver, passenger, and center armrest. There were no other vehicles within a mile of it. We were wearing sunglasses which protected our eyes. The cause was and still remains unknown.
Subaru rear vehicle detection (srvd) system has failed after owning car for 16 months. The 2015 Outback has very bad blind spots and presents a very unsafe condition while operating the vehicle in traffic with this system inoperative.
On Sept.27th, 2015, the liftgate opened on its own. Many times the lights, one at a time, over the mirror, will turn on and be hot to the touch when I get into the car after being out of car for hours or over night.the liftgate is a recurring problem, as are the lights.also, the bluetooth tells me I am calling myself frequently.electrical problems?? once the liftgate opened while the car was in motion. I have notes on dates & times
The power lift tailgate does not open routinely in cold weather. When the temperature drops below 40 degrees Fahrenheit, the power lift tailgate may not open or lock properly until the car has achieved a stable interior cabin temperature of 70 degrees Fahrenheit or higher. This problem started in October of 2015, not long after the vehicle had eyesight system recall service. The problem is most likely to occur when the vehicle has been not been running or has been parked for several hours during cold weather. I have called and have spoken with at least three different Subaru dealership service departments about the problem and all claim to be unaware of the problem, except in October (2016) one service manager did state he believed a bulletin about the problem could be forthcoming.
- Houghton, MI, USA
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Two problems. 1. replaced windshield three times in 15 months. Two were original Subaru branded windshields. Original and industry replacement windshield are too brittle and thus unsafe. Any little pebble chips them and they always have a long crack within a few hours. 2. radio system does not always function properly. At times it scrolls down and we are unable to change channels or adjust the volume. The dealer was made aware of the problem in July and would replace it since it is under warranty. Supplier has not responded to send part after four months. Subaru is non responsive to our concerns.
Lines have appeared across my navigation screen. Lines make the screen almost impossible to read the screen especially in strong light due to the glare. The back up camera view is also impeded by the lines and the glare. The dealer tells me that this is normal as it is part of the touch screen. These lines were not on the screen for the first year I had the vehicle. The dealer will not address the issue even though the car is still under warranty. The lines appear at all times (when the vehicle is moving or stopped).
I was forced to replace a 2nd failed wheel bearing (left front wheel) on my 2015 Subaru Outback 4cyl. Limited after 35270 miles today 29july2016. The first failed wheel bearing to be replaced occurred on 15january2016 involving the left rear wheel. In both cases abnormal noise levels while driving from the respective involved corners of the car lead me contact to dealer to confirm suspicions of potential wheel bearing failure in the making. Both bearings were replaced under warrantee conditions and I am for the most part satisfied with the repairs performed. However, having two bearings fail that normally could be expected to last the life of the car leads me to conclude that there is a batch of defective bearings produced for Subaru that may also be found on other cars assembled approximately the same time my car was made in December 2014 at Subaru's Indiana assembly plant. I feel this is worth a further investigation by your organization as most consumers probably don't have a clue what a failing wheel bearing sounds like and more likely have no idea how potentially dangerous it is to ignore to warning signs to their detriment. The Subaru dealer to contact regarding my specific car is metric auto sales, Inc., 1767 East jericho turnpike, huntington, NY 11743 (631) 499-6777
Driving at highway speed and sunroof glass exploded for no known reason. Shattered glass rained down into driver compartment. Sunroof was closed at the time. Had similar issue with front windscreen cracking for no apparent reason. Car was sitting in driveway.
Shortly after purchasing our vehicle, a pebble hit the windshield causing a chip in drivers side. Chip was repaired by our dealership, but was in line of vision. Was excepting this repair, but thought the windshield material was too soft or brittle for this small repair, now have a broken windshield from chip on left side, needs replacing.
While parked overnight the front windshield developed A18 inch horizontal crack at eye level started from the drivers side. The crack is traveling. Air temp was in the 70's, no rain or hail, happened sometime between Dec 24-26, 2015. Odometer was 9200. I saw on a car complaints website many other 2015 Outbacks with the same issue.
Purchased the 2015 Outback in Sept. 2014. Took to back to dealership service dept. October. 24, 2014 because of loud popping noise around windshield especially when bluetooth phone connected. They could not find any problems. Popping noise around windshield continued from time to time. Took back to dealer July 29, 2015 for popping noise around windshield and poor radio am reception. They replaced the radio but am radio reception still not great. Got in the Outback on Nov 17, 2015 and there was a 5" crack on the bottom of the windshield slightly right of the center. A couple of weeks before this I was driving and heard a very loud popping noise. It made me jump as I thought the windshield was going to shatter but nothing happened. I had received a letter from Subaru about windshield cracking problems so I contacted the dealership. I took it in so they could take a picture. At that time I also reported problems with the defroster not keeping the windshield clear especially on rainy days and nights. This problem with the defroster has occurred several times and it was I the lower portion of the windshield. I thought the Subaru had electrical L issues because of the popping, poor am radio reception and the defroster. Now the windshield! this is my first Subaru and possibly last if the problems persist. All of the incidents happened while driving but when I discovered the crack it was parked in the garage. Crack us now about 9".
The windshield cracked earlier this year and had to be replaced. The crack extended from the upper right to the drivers side. Last week a rock hit my windshield and within minutes a 2 foot crack appeared (extends from upper right to the middle). The crack is continuing to grow. I'm concerned there is a safety issue with the windshield.
Windshield cracked while driving through lake Tahoe area without any debris hitting windshield. The crack started at lower passenger corner and has grown past mid section of the windshield. This is the 2nd windshield damaged beyond repair on this vehicle.
Noticed a small windshield crack and was told it couldn't be repaired. It stayed small for a month or so then spread rapidly when weather heated up. I've had dings before in prior cars' windshields, but never a crack.
The windshield cracked in the bottom corner of the passenger side, merely as a result of the windshield wiper retracting onto it while being washed. (I have never in my 30+ years of driving cars had a windshield crack from the impact of a windshield wiper retracting onto it!!!) the crack has since spread almost to the driver side. Based on my own research and investigation, I believe the built in windshield de-icer unit compromises the integrity of the windshield glass. In the event an accident were to occur, the windshield could very well shatter and cause bodily injury. A Subaru of America representative confirmed via email that "in the past few months we have seen a higher demand for windshield replacement than we usually see. Our parts department is working hard with retailers and suppliers availability....we have also updated our production process to improve the durability of our windshields." Clearly, the Subaru Outback 2015 windshields have a defect, and there should be a recall for them to be replaced at no cost to the owner before someone gets hurt. I have an appointment with the local dealership to have the windshield replaced next week. Only time will will tell how long this will take and how much it is going to cost. In fairness, the Subaru of America rep has asked me to send a copy of the replacement receipt to see if they can help with the cost. Considering Subaru's reputation, my hope is they will ultimately reimburse me in full.
The windshield cracked horizontally on the driver's side. Nothing hit the windshield to cause the crack. It was fine when I got home from work and parked the vehicle in the garage; the following morning the crack was there.
Interior rear view mirror broke off the mounting with glass attached to the mounting. Their was no forceful movement or adjustment being applied to the mirror at the time, it just came down. Distracting my driving.
Traveling from Kansas City mo to phoenix windshield developed crack while driving. We were traveling in a light rain and there was some very small pea gravel being thrown up by passing cars on the opposite side of car. The crack centered over the passenger wiper about 4 inches upward. There was no star formation. I took it to the Subaru dealership in chandler AZ. I was told by the general manager that there was a back order on the glass but to wait until I returned to Kansas City for repair. During our drive home I called our insurance, Subaru (where purchased) and glass company. I found that glass on my Outback was at least 6 weeks out. After 6 weeks I was again told the glass remains on backorder. It was finally replaced by safelite on August 25th. Please look into this. Is there some kind of defect in the windshield, installation, or fit? thanks
A D V E R T I S E M E N T S
- Littleton, CO, USA