This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
A crack appeared across the upper middle of the windshield. There was no event, damage, or accident involved. The crack just appeared one day. The crack runs across the windshield in the area of the rear view mirror and in front of the mounted cameras used for the collision avoidance, lane departure system.
Front windshield cracked all the way across. Have not replaced so it is available for inspection. The crack impairs vision. Confirmed by dealer in Macon, GA. Has not been inspected except by the service department at Subaru in Macon, GA. No warning lamps or messages.
Went out to my car this morning and noticed a linear 6 inch crack in my windshield-it expanded from near the wiper on the driver side upward and within 2 hours another crack began about 5 inches lateral to the ever expanding first crack which is now greater than 12 inches long. I called devoe Subaru in naples Florida and asked about windshield crack and repair-I had bought the car there 3 years ago. I was informed they do not repair windshields, never did they mention this was a common problem with the Outback. I contacted satellite windshield repair and gave them my insurance info and hopefully my progressive insurance will cover the windshield and the eyesight calibration.I then googled the issue and found that this is a real and frequent issue with the Subaru.
- Eustis, FL, USA
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We have replaced about 5 windshields in this vehicle since we have owned it. The cracks form from the bottom of the windshield in the black area where a rock couldn't possibly chip the windshield. Subaru refuses to recognize this vin number as part of their class action law suit that was just settled and has refused to extend the warranty on this particular vehicle although they are covering replacement windshields for other 2016 Subaru Outbacks. They clearly recognize that there is a problem but are refusing to admit fault. You do not need to look far to find numerous complaints in forums on the internet with people describing this exact problem.
On November 15, 2021 my car was in the garage as normal. I started my car and I heard a "pop" I was headed out my driveway is when I notice a crack at the bottom of the windshield that is about 3" high and then curves for about 4".
Windshield cracks easily. On my 5th windshield, just replaced 2 weeks ago and it-€™s cracked again. The windshield cracks easily even with minor rock chips. This is the 5th windshield on this car.
The windshield cracked without receiving any kind of impact to it. No rock chip, sudden jolt, extreme temperatures or other weather event precipitated the cracking.
The adjustment of the passenger side side view mirror has malfunctioned. The mirror can not be adjusted properly for visibility of cars to the side of the vehicle. Only the driver-side window is operable. All other windows fail to open from the driver side control. The passenger window will no longer operate from the passenger side either. These windows would have to be broken in order to escape the vehicle in some situations (flooding). My mechanic says that this is a common problem in 2016 Subaru Outbacks. No warning lights were activated. A mirror not able to be adjusted for optimum sighting of other vehicles is surely a safety issue.
A small rock chip at bottom of the windshield, near the heated wiper park area, caused multiple cracks across the entire windshield. Replacement was required as visibility was impaired
The windshield cracked in August of 2020 without any impact or outside cause across the middle of the windshield almost the entire length of the glass. I had it replaced at the dealership and in April of 2021 the new windshield now has cracked down the middle of the glass. Both times the cracks appeared overnight with the vehicle in a parked position.
2016 Subaru Outback. A four-inch wavy crack on the left bottom of the windshield; a week later another crack of about 6 inches appeared. The cracks occurred with the Subaru car in motion on a highway.
Windshield began cracking near the bottom (close to the windshield wipers) but there was no rock or damage to the windshield that prompted the crack. It just appeared and then has spread about 2 feet.
This morning my wife noticed a crack in the windshield of our 2016 3.6R Subaru Outback purchased 3/2016. It originates at the base of the windshield, passes over the 6 red defroster wires below the windshield, and extends ~10" up on the drivers side toward the rear view mirror. There are no pits etc., this crack originated on the inside of the windshield. This crack perfectly matches the crack pattern and description identified in Subaru service bulletin 12-192-15R, revised 11/19/15. That bulletin was issued as a result of Subaru's loosing a lawsuit in California regarding broken glass windshields because of manufacturing defect. Unfortunately Subaru is only replacing defective glass on Outbacks up to VIN G3222455/G3210476. Our manufacturing VIN is early 2016, and the judge in the case did not extend judgment against subary to cover our Outback. This is exactly the same problem with our Outback as for the California case. Here in New Jersey we have been having several weeks of harsh weather, outside temperature ~20 degrees F in the morning. The Outback is garaged, it is a warm garage. Even though this is a 2016, we assume the extreme is a factor. This is not a stone hit problem, all the driving is northern NJ surburban roads, not highway driving. We see many many complaints definitely a manufacturing issue. Attaching a photo of crack. I run my finger over the crack and actually can't feel anything, no dings, nothing.
A D V E R T I S E M E N T S
- Falmouth, ME, USA