In The News

  • I-Team Investigation: Vibrating vehicle

    WSB-TV Atlanta on

    A YouTube search shows videos of several other shaky CR-Vs but most of them for the 2015 model. Although consumers have also complained of vibrating in the 2016 model on NHTSA, and

  • Jeep owners in Georgia say costly interior defective

    WSB-TV Atlanta on

    The leather-covered dash inside his 2011 Jeep Grand Cherokee started bubbling two months ago. The SUV has the Outlander Summit trim package. The car is now out of warranty. "The initial cost just for the part is $1,185 not counting 3.5 hours of labor," he said while showing Strickland the repair estimate from a local dealer. Strickland found pictures and postings from Jeep owners with the same story at Most of the complaints come from southern states, but there is a smattering from New York, New Jersey, Michigan and Pennsylvania.

  • Ford Windstar Minivans Recalled for a Second Time

    NY Times on

    Ms. Felker said Ford "believes the bracket is an adequate fix," but that it was offering $300 to help owners who want a new rear axle. Ms. Felker said that was about half the cost of the repair, but for owners who reported their experience to, the average cost of replacing the rear axle was about $1,000.

  • Malware Links on U.S. Car-Defect Website Risked Infecting Users

    Bloomberg News on

    The infected files were discovered by, an independent website that tracks safety defects. The company was downloading NHTSA data to repost to its own site when it found 766 instances of a malicious link directing people to an external server associated with browser malware, said Mike Wickenden, editor of

  • Five Best Car Comparison Sites

    LifeHacker on ... offer[s] a ton of information on virtually any make and model of vehicle ... The site is well worth a look even if you're looking at the vehicle you already own to make sure you haven't missed anything, but it's also great if you're looking for the complaints and experiences of people who already own and have had experiences with the vehicle you're thinking about buying. Plus, you can add your own complaints and experiences to the site to give a little back, or search complaints on the site to see if anyone's having the same issues you are.

  • Chrysler Investigating Complaints of Vehicles with Faulty Power Modules

    Autoblog on

    The issues are being blamed on the total integrated power module, which can cost up to $1,000 for customers to replace. This, of course, has led to a hefty batch of complaints to the National Highway Traffic Safety Administration, with 240 owners expressing their displeasure so far. Another site,, has registered over 300 complaints relating to the 2010 to 2011 Jeep Grand Cherokee and Dodge Durango, alone, according to The New York Times.

  • Chrysler Owners Sound Off on a Power Defect

    New York Times: Automobiles on

    The Chrysler module is the most widespread issue reported by car owners this year, the owner of, Mike Wickenden, wrote in an email. There are about 300 complaints about 2011-12 Jeep Grand Cherokee and Dodge Durango sport utility vehicles on his website, and about half involve the module, he said.

  • Chrysler TIPM Defect Petition to the NHTSA

    Center for Auto Safety on

    CAS has received at least 70 complaints related to the Chrysler TIPM1, and there have been hundreds if not thousands of TIPM-related complaints filed with NHTSA. Complaints on Chrysler TIPMs are also flooding into other vehicle complaint websites. notes that TIPM complaints on 2011 Jeep Grand Cherokees are the number one most frequent complaint on their website, with 2011 Dodge Durango TIPM complaints coming in a close second.

  • Automotive News on

    The plaintiffs claimed Honda hid the problem from consumers. Honda denied the allegation, despite receiving hundreds of online complaints on the National Highway Traffic Safety Administration Web site, and about 130 on concerning the 2008 Accord alone.

  • Truck’s dashboard ‘problem’ common complaint

    Fox 4 News, Kansas City MO on

    Websites like have hundreds of complaints from upset Ram owners who say their dashboards are also disintegrating.

  • Ram Dashboards Cracking

    New York Times: Automobiles on

    Michael Wickenden, who operates the site, which tracks owners’ gripes about their cars, called the Ram dashboards “definitely one of the top problems right now, mainly in model years from 1999 to 2003, all across the Dodge Ram model line from the 1500 all the way up to the 3500.”

    Mr. Wickenden said he had received almost 1,700 complaints for the 1998-2007 model years, with the heaviest concentration in 2003 models. He said some people reported cracks, while others said chunks of their dashboards had fallen off.

    Mr. Wickenden of said the agency’s failure to require a recall was a sore point with owners. “A lot of people are frustrated because they feel it is a safety issue because of the jagged edges,” he said.

  • How Your Car Harms Your Health

    Yahoo: Health on

    If you're in the market for a new or used car, you may want to think twice about buying a Honda Accord. The consumer website has been deluged with complaints about the vehicle for model years 2008-2012, says founder Mike Wickenden. "Hands down, of all of the cars, it has the worse record for complaints about severe lower back pain, back spasm, and numbness in the legs due to uncomfortable driver seats."

  • New York Times: Wheels on

    Michael Wickenden, the owner of, said he had almost 2,300 complaints about transmissions on 2001–3 Accords, Civics and Odysseys, far more than about any other component, he said.

    "Almost half of the transmission failures occur under 90,000 miles,” he wrote in an e-mail. “One in five break down before the odometer hits 70,000 miles. Many formerly brand-faithful owners write they won’t be buying a Honda again anytime soon."

  • Six Degrees of Anger at an Automaker

    New York Times: Your Money on

    "A Web site called CarComplaints has two pages devoted exclusively to griping about leaky radiators in 2006 Ford Explorers, more than 75 versions of roughly the same tale."

  • Airing Their Grievances Online

    Star Tribune, Minneapolis - St. Paul, Minnesota on

    "Some [consumer complaint sites] focus on a specific product, such as automobiles (, or an individual financial institution."

  • Advocacy Group Reveals Most Useful Websites for Consumer Complaints

    WSPA-TV News Channel 7 on

    "The CFA report also recommends specialized websites for consumers interested in automobiles like They post current car problem trends and even tally up their worst complaints on record."

  • Gripe About Companies, Products: Free Web Sites

    CBS News: The Early Show on

    "There are plenty of other complaint destinations online ... many of them with very specific areas of coverage, such as"

  • Online whining: Does it really work?

    MSNBC: Red Tape Chronicles on

    "While generic complaints sites are often the best place to whine, there are exceptions in some specific industries -- auto complaints are often better placed at, for example -- so be sure to look for a site more focused on the target of your complaint. For example, I recently had an electric window regulator fail on my out-of-warranty 2007 Jeep Liberty ... and used the site to find out that Chrysler is honoring out-of-warranty claims... That saved me a $500 repair."

  • Tips for Searching for Complaints Online

    New York Times: Your Money on

    "[The Consumer Federation of America] also recommended that both shoppers and complainers check out more specialized complaint Web sites for whatever type of product they were researching or complaining about, especially if it was cars (for cars, for instance, they recommend starting with"

  • Consumer Complaint Websites: An Assessment

    Consumer Federation of America on

    "For some complainants and shoppers, however, we also urge the use of other more specialized websites. That is especially true for consumers interested in automobiles, who should begin with"

  • Top 100 Web Sites of 2009

    PC Magazine on

    "If your 1979 Pontiac Trans Am is making strange noises like it's haunted by angry ghosts, you could take it to a mechanic, or you could go to to see if it's a common ailment and how much it might cost to fix. The site has a database of complaints searchable by make, model, and year, and even has special sections for the worst and most amusing complaints."

  • Used Car Lemons and Lemonade

    US News & World Report on

    " finds that some Civic owners have had transmission problems with the 2001 and 2002 models..."

    "But according to, car owners have recounted problems with the third generation of the Explorer -- made from 2002 to 2005 -- for cracked window panels and faulty transmissions."

    "Meanwhile, shows many Sebring owners have reported problems with the engine, air conditioning and heating systems and airbags on both the 2001 and 2002 Sebrings."

  • Dodge Ram Owners Report Dashboards Collapsing, Cracking

    WKMG Local6 News, Orlando FL on

    ( screenshots at 2:15 into the story, but no direct mention.)

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