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NHTSA — Air Bags Problems

2004 Acura TL (Page 5 of 6)


really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
94,392 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Acura TL seat belts / air bags problems

seat belts / air bags problem

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2004 Acura TL Owner Comments (Page 5 of 6)

« Read the previous 20 complaints

problem #38

Aug 082012

TL 6-cyl

  • 194,000 miles


Wife made me aware that a crack appreared on the dash atter taking down the sun shade to come home after work. It was about a four inch crack on top of the left edge of where the air bag deploys. I was somewhat concerned because F the location. I rode on the car again this afternoon and not only has the original crack doubled in size there is another one on the opposite side of the air bag deployment. Both cracks are on the edge of the air bag "box" now I am very concerned and I get only line to see how to either repair or replace this dash. After searching I see that there are alot of complaints with this same issue. It seems Acura has a problem with the material used to cover the dash. They need to step up and replace these dash boards.

- Chouteau, OK, USA

problem #37

Aug 012012


  • 148,000 miles
While driving we heard a loud pop that sounded like a very large rock hit the windshield. While inspecting the windshield we noticed that the noise had come from the dashboard splitting. The area covering the passenger side airbag has split and the entire dash, withing just a few days, has split from the initial 4 inch split to about 8 inches. I am concerned that this could affect airbag deployment as the decreased resistance could mean the airbag deployment speed is greater. (worth noting: We purchased this car new and it has been garage kept its entire life. Also, when the car is in the sun I always use a sunshield.)

- Colfax, NC, USA

problem #36

Jun 152012


  • 71,000 miles
Cracking in the dashboard on top of the passenger side air bag. Also airbag maintenance light came on when the crack appeared. Afraid that it is causing a safety defect.

- Carl Junction, MO, USA

problem #35

Aug 022010

TL 6-cyl

  • 120,000 miles


Dashboard has developed deep, long cracks in a square surrounding the passenger side air bag. Manufacturer should recall this extremely common safety problem immediately.

- Palm Harbor, FL, USA

problem #34

Jul 062012

TL 6-cyl

  • 135,000 miles
One day I got in the car and noticed a crack on the dashboard along the passenger side airbag. Since then it is beginning to spread.

- Greensboro, NC, USA

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problem #33

Jul 152012

TL 6-cyl

  • 100,040 miles
The dash has developed a crack around the passenger side airbag. I am concerned that should an accident occur the airbag may not deploy correctly.

- Apopka, FL, USA

problem #32

Nov 122011


  • 80,000 miles


My 2004 Acura TL started to have minor cracks on the dashboard last November and then it slowly spread all over the dashboard. I now have multiple long cracks on my dashboard. I have done some research online and there are many Acura TL (2004 & 2005 model) owners who has encountered the same issue as well. I have other vehicles that are older than the Acura TL and those vehicles dashboards are completely fine. I believe it is a defect in the material and Acura should be responsible for replacing this part. I do not feel safe driving my care in this manner due to the fact that it might impact the air bags or may not deploy the air bags in case of emergency. So, please help all of us Acura TL owners with this issue. Thank you

- Brooklyn, NY, USA

problem #31

Jul 062012

TL 6-cyl

  • 65,970 miles
I noticed a large crack on my dashboard in front of the passenger seat and it appears to outline the airbag. There are two small cracks on the dash as well. My concern is whether or not these cracks make the deployment of my airbags defective in the event of a collision.

- Joplin, MO, USA

problem #30

Jun 292012


  • 114,500 miles
First, I noticed the light indicating the front passenger airbag was off, even though my adult male friend was in the front passenger seat. Later that day, I noticed a crack, approximately 2 inches long. Two days later, the crack was approximately 6 inches long, and ran along the entire right edge of the passenger airbag compartment. Since the first time I noticed the airbag light, it has been inconsistently responding to the same adult male passenger by activating/deactivating the airbag.

- Austin, TX, USA

problem #29

Mar 012008

TL 6-cyl

  • 90,000 miles
The dash started to crack around the passenger airbag and has continued to get worse over the years. The entire dash is cracked at this point. This is a know Acura issue that they refuse to address in mass but have assisted many owners in varying degrees.

- Plantation, FL, USA

problem #28

Jun 302012

TL 6-cyl

  • 100,465 miles


Dash separating around passenger side airbag.

- Collierville, TN, USA

problem #27

May 282012


  • 1,368,010 miles
Dash/airbag issues. 2004 Acura TL 3.2 had a crack on the dashboard which the airbag is underneath, this is a safety concern if the airbags would be deployed correctly. More cracks appear several days later, the car is well pampered, but this is a defective material on Honda/Acura's part. Need to be recalled!

- Long Beach, CA, USA

problem #26

May 022011


  • 120,000 miles
My dashboard is cracked all over the place. Acura will not fix it.

- Cypress, TX, USA

problem #25

Feb 032010

TL 6-cyl

  • miles
My dashboard has multiple cracks resulting from no damage whatsoever. I have researched online and many other owners of Acura TL models are seeing the same issue. I am concerned this will affect the airbag deployment system.

- Mount Juliet, TN, USA

problem #24

Nov 152011


  • 90,000 miles
The contact owns a 2004 Acura TL. The contact stated that the dashboard failed and split in half near the passenger side air bag housing. The dealer was contacted and advised the contact that the dashboard failure was caused by wear and tear and was not considered a safety defect. The vehicle was not repaired. This should raise the question of airbag integrity and function. Such a widespread problem should be considered a manufacturer's defect and therefore be recalled and repaired by Acura.

- Humble, TX, USA

problem #23

Sep 012011


  • 64,000 miles
My dashboard has a huge crack coming down on the passengerside airbag. I also have 2 new cracks on top of the speedometer running up towards the windshield. The cracks seem to be getting bigger as time passes by.

- Oxnard , CA, USA

problem #22

May 062010

TL 6-cyl

  • 70,000 miles
The car has developed huge cracks around the passenger side airbag. I am concerned that the cracks might cause my passenger side airbag not to work properly. The driver's side leather seat also begin to come apart.

- Hoover, AL, USA

problem #21

Jan 112012


  • miles
Rear ended a vehicle going 50mph, driver airbag did not deploy. Passenger airbag deployed

- Cathedral City, CA, USA

problem #20

Dec 282011

TL 6-cyl

  • miles
I have a 2004 Acura TL dash that has very large cracks over the passenger airbag and is cracked in 3 more places over the drivers steering column. This seems to be a very common problem that many 2004 Acura owners are facing. Acura customer relations says to see the dealer for a resolution and from what I'm reading online it seems that the dealer wants no part in fixing or warranting this part. I will investigate this issue and report back to Acura to see if they will cover this 2000 dollar part that should be recalled on that model year. Acura should do something about this. Accepting responsibility for this known issue would be a good place to start.

- Cibolo, TX, USA

problem #19

Oct 242011

TL 6-cyl

  • 120,000 miles
I recently discovered a huge gash on my 04 Acura TL's dashboard. I am worried that this crack will cause an airbag failure or even result in deploying prematurely. It is located all the way from the steering wheel to the windshield with an additional crack towards the middle. As the crack has expanded within the past week, I have found that just above the center console, the airbag has been pushed to the side, causing the airbag to bubble up in the center. I called Acura and was told that they give discounts on the product because it should never happen and because it wasn't my fault, just a faulty product that has been discovered in several other states. I talked to the district manager of gunn Acura in sa, tx about the issue and was told that since I haven't used Acura's service department as much as they like (pretty much saying that I haven't given them enough money), they would give me only a 15% discount when I was told to expect around 75%. my car is out of warranty but I don't see how that would matter if it was bound to happen anyway. I don't understand why this defect isn't a recall. The district manager told me that if anything, the airbag would come out faster if needed since there is already a crack to open it up. But that might not be a good thing, especially when it is pushed out of the way and how the airbag doesn't come out of the dashboard. When I spoke to the district manager, the first thing I was told was that the offer is staying the same, no matter what. He checked his notes and decided a price before even consulting me or asking questions. He was set on a rate before he even spoke with me. The price hasn't changed and I am expected to pay for a $2000 dashboard with a 15% discount. My main concern is that the airbag will deploy any day now for no reason. It is getting to the point where I am actually scared to drive my car because of this issue.

- Castroville, TX, USA

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