10.0

really awful
Crashes / Fires:
17 / 0
Injuries / Deaths:
18 / 0
Average Mileage:
29,085 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 BMW 328 seat belts / air bags problems

seat belts / air bags problem

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2011 BMW 328 Owner Comments (Page 2 of 6)

« Read the previous 20 complaints

problem #89

Dec 302018

328

  • miles

A D V E R T I S E M E N T S

My car only has 62,900 miles and about two weeks ago the air bag alarm came on without any situation or accident occured.

- Orlando, FL, USA

problem #88

Oct 112018

328

  • 0 miles
Takata recall aibag light is on in vehicle. I barely drive car and do not understand why this is on. When I check recalls 8 seen this model is affected but when I put in VIN no current reveal. This is very contradicting. The vehicle was stationary. I turned it on to warm up and the airbag notification came on.

- Clarkston, GA, USA

problem #87

Aug 092018

328

  • miles
Takata airbag problems on the passenger side of the vechicle. When I bought this car from the third party dealership, 'chase autoplex' he resetted the settings everything was working properly, but after getting home, the next day my car showed airbag problems. When I called him, he said he can't help me out with it. So my question is that, if you guys can help me get a recall on this airbag, so I don't have to spent money on it myself, I will appreciate it. Thanks

- Allen, TX, USA

problem #86

Aug 022018

328

  • 46,000 miles

A D V E R T I S E M E N T S

Takata- recall related to airbags, & seat belt, however when you call the BMW of memphis they state there is no recall or remedy for the airbags & seat belts.. it is very unsafe to drive this car as everytime you in the car the seat belt light & airbag lights came on all the time and stay on. There should be a national recall with a remedy to fix this problem as safety come first. However, I have call several times and have been told there is no remedy for airbags and seatbelt issue.the vehicle can be stationary when this happens and in motion

- Memphis, TN, USA

problem #85

Jun 052018

328

  • 100,000 miles
Takata recall. I have recieved several recall letters regarding my vehicle. I have noticed my car driving differently, and I do not feel safe being in the car or having others in the vehicle. I have read the recalls on my vehicle and it has stated that car can go on fire while driving or not and parts are not available. I would like to return the vehicle my famiy and my safety comes first.

- Queens, NY, USA

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problem #84

Oct 302018

328

  • 63,000 miles
I am receiving a 'passenger restraint malfunction' message on my dash and the seatbelt and airbag light are stuck on. Online BMW states "the OC3 mat needs to be replaced. Check with your dealer, we extended the warranty on some models." I checked with my dealer and this does not qualify. They will not cover this safety repair. I cannot safely have anyone ride in the passenger seat, and the seat ceases to move as well. My dealer states it costs $1350 to fix and they would need to order in the part and have my vehicle for 2 days. This is a safety issue. Safety issues should not have an 'expiration date' as to when the dealer will or will not cover it. The care is 7 years old and has 63,000 miles. This defect was covered for the 2006 and 2007 models and became a recall. I see online in forums others are experiencing this in the 2011 model. I am forced to pay a mechanic to fix this now.

- Oceanside, CA, USA

problem #83

May 032018

328

  • 88,000 miles

A D V E R T I S E M E N T S

In late 2017-early 2018 the passenger seat belt warning chime would come on occasionally when something less than 5 pounds was on the seat and no one was sitting on the seat. Eventually, it happened all the time when nothing at all was on the seat. I always needed to drive the car with the seat belt connected. I learned it was a serious safety issue and contacted BMW dealer in early 2018 when the car had 88254 miles and they said it was no longer covered under warranty and would cost about $1300 to fix the airbag sensor mat. I found a repair place to replace the OC3 passenger seat mat with BMW part for almost $900. I had no idea this was a common problem until August 2018 I received a notice for the exact same part for our other car, a 2004 X3 which gave a warranty extension and offered reimbursement if the part had already been replaced. I contacted BMW and they refused to offer same extended warranty for airbag sensor matts in my 2011 328I. Since my car experienced the exact same symptoms as those covered by the warranty extension and, I have found online that this is a common problem with many bmws, the logical conclusion would indicate that there is a flaw with the sensor itself not specific to the X3 model. In fact the sensor has not yet failed in our 2004 X3 that has over 160,000 miles. The 2011 328 sensor had the same exact symptoms with a serious safety issue for the airbag system. I've owned many vehicles with this same feature and have never had any problems. At the very least a new investigation should be done to determine whether this is a serious issue for all BMW models. I drove for over a year with this problem until I realized it was a safety issue and the airbags might not work if the sensor was broken. It was very expensive to fix. My online research showed there may already be a NHTSA claim related to this. Thank you

- Laguna Beach, CA, USA

problem #82

Jun 292017

328

  • 72,000 miles
Takata recall front drivers side airbag inflated late and shouldn't have as well as the passenger side airbags in the roof in both front and back seat. Side frontal passenger airbag did not inflate. Chemical reaction occurred. Airbag deployment broke my left hand.

- Ponte Vedra Beach, FL, USA

problem #81

Sep 132018

328

  • 122,000 miles
I called the dealership (motorworks BMW in bloomington mn) regarding two open recalls (PCV heater and air bag) they told me that the airbag was not affected but they would repair the PCV heater. I am more concerned about the air bag as it is related to crash safety.

- Minneapolis, MN, USA

problem #80

Aug 222018

328

  • 74,000 miles
I was driving at a slow speed during heavy traffic in town at 4 pm on a sunny day. The car ahead of me slowed down even more and when I was trying to slow my car too, it did not slow down at all. I did hit the car ahead of me at a slow speed and the air bag deployed causing severe injury to my right wrist and to the left wrist. It caused profuse bleeding because the air bag caused cuts in my wrist area, very close to a vein. A five inch hematoma appeared within minutes in the right wrist and the skin was scraped off both wrists. Several burn marks are also visible all the way up to the bend of my arms. The police came within minutes and they bandaged my wrists to try to stop the bleeding. An ambulance was called and the emt wanted to Transport me to a hospital.

- Wanaque, NJ, USA

problem #79

Aug 102018

328

  • 49,500 miles

A D V E R T I S E M E N T S

Passenger front seat occupancy mat/sensor failed, causing air bags to turn on/off, and trigger false positives and false negatives for minimum weight occupancy, thereby triggering seat belt alarm, and disabling/enabling air bags incorrectly. This was a recall in the same car, model year 2006. I would like my feedback on this subject to help initiate the same recall for the 2011 model year.

- Butler, PA, USA

problem #78

May 282017

328

  • miles
I was on the street. When I got into a car accident on May 28 2017. My airbags deployed after I slammed someone in the back because my brakes were not propyl working. My airbags also shot out some metal fragments cutting my hand up.

- Hayward, CA, USA

problem #77

Sep 262014

328

  • 15,000 miles
This 2011 BMW 3 series was in an accident Sep of 2014 and repaired. The steering wheel airbag and the side curtain airbag were replaced. No one has been able to tell us if these replacement air bags are safe. The repair facility can only say that all parts were BMW parts and the airbags were takata. How do we know the replaced air bags are ok.?

- Mesa, AZ, USA

problem #76

Mar 082018

328

  • 83,600 miles
While looking up the recall for the takata recall, I noticed there was an open recall on my car for the vanos housing bolts, I had not received a notice in the mail even though I had updated my account with BMW at first notice of the tanaka recall. I had my car serviced for the vano housing repair which they removed the valve cover to inspect the bolts and found a broken bolt on the vanos housing and replaced the exhaust, removed and inspected the oil pan to remove the fragments. I paid for an oil change that day. Less than 7300 miles and 2 quarts of oil later I was experiencing an oil leak that was caused by an improperly seated valve cover not seating to the cylinder head. They offered to repair a broken cylinder head bolt for $500 I declined as my mechanic said it didn't make sense and they should repair a bolt if they are already in there. I'd also like to note that the recall listed the repair was to take 4 hours but they had my car 3 days. No loaner was given until the end of the 2nd day. They are now refusing to reimburse me for the valve cover $1000 repair. I noticed online that several dealers replaced the valve cover as a part of this service to avoid this problem, though bert smith BMW St. Petersburg, fl did not. I also have 2 other open recalls on my car that have been listed as a remedy not available since December 2017.

- St. Petersburg, FL, USA

problem #75

Sep 012017

328

  • miles
Takata recall. The contact owns a 2011 BMW 328I. The contact received a recall notification for NHTSA campaign number: 16V071000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair because the dealer stated that they did not have the tools. In addition, the dealer (global imports BMW, 500 interstate N pkwy, atlanta, ga 30339, (800) 294-1853) was unable to verify when the remedy and parts would be supplied from the manufacturer. The contact was unable to determine when the vehicle would be repaired. The manufacturer was contacted to determine if they could verify when the part would be supplied to the dealer. The contact was not experiencing a failure. The contact was also waiting for the remedy and parts for NHTSA campaign number: 17V683000 (engine and engine cooling). The contact had not experienced a failure. Parts distribution disconnect. VIN tool confirms parts not available.

- Douglasville, GA, USA

problem #74

Dec 252011

328

  • miles
"takata recall" while stopped at a red light, we were struck from behind by a vehicle who then ran from the scene.the impact was severe enough that my passenger, julie coppersmith lost consciousness for a few seconds from either hitting the dash or just from the violent movement forward. She was wearing her seat belt but the shoulder restraint failed and the airbag did not deploy. The malfunction was acknowledged on the cars information system.

- Seattle, WA, USA

problem #73

Jan 132018

328

  • 104,209 miles
The vehicles rdc module that communicates to the TPMS gets wet and causes a complete electrical system failure. This module on is located under the passenger rear wheel splash shield on the outside of the vehicle and is exposed to elements. This is a poor design and location. Failure happened during vehicle operation and even when off and it causes complete loss of all safety function. It seems to be a common issue when researching online.

- Walden, NY, USA

problem #72

Nov 232017

328

  • miles
When will the wiring recall for my car be completed" I need some sort of updated information, as my car is sitting due to signing a form stating I will not drive until the repairs are done. This is causing other issues such as dead battery, possible tire dry rot etc.... due to sitting for so long I'm the weather without moving. Will any other damages or faults be covered due to this"

- Suwanee, GA, USA

problem #71

Sep 182017

328

  • miles
Takata recall. The contact owns a 2011 BMW 328I. The contact received notification of NHTSA campaign number: 16V071000 (air bags). The part to do the repair was unavailable. The contact called germain BMW of naples (11286 tamiami trail N, naples, fl 34110) and was placed on a waiting list. The contact was also advised by the dealer that they received 10-15 parts per week. The manufacturer was made aware of the issue and advised the contact they would call the dealer. The VIN was not available. The contact had not experienced a failure.

- Naples, FL, USA

problem #70

Oct 222017

328

  • miles
There are multiple recalls on my car with the airbag the most prominent, but there is a month wait to get this fixed. I would like to get this fixed asap as it feels like im driving a ticking timebomb.

- Sterling, VA, USA

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