This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Chevrolet Cruze. The contact stated that parts were not available for NHTSA campaign id number: 13V452000 (power train). The vehicle was unable to be serviced under the recall. The dealer was unable to inform when the remedy part would become available. The manufacturer was not notified of the failure. The contact had not experienced a failure.
The contact owns a 2013 Chevrolet Cruze. The contact stated that parts were not available for NHTSA campaign id number: 14V151000 (power train). The vehicle was taken to an authorized dealer where it was advised that the vehicle was to remain at the dealer until the recall was performed. The dealer did not give a specific date when the parts would become available. The manufacturer could not provide an estimated date for when the contacts vehicle would receive the recall repairs. The VIN was not available. The contact had not experienced a failure.
We have a Chevy Cruze want to know what is being done for us. We took our car for a inspection and was told we could not have our car back as the shaft was damage and they could not give us our car for safety reason. The dealer knew our car was called back two weeks before and did not notify us. If we did not take our car for inspection we would of not known. Right now we still are waiting for our car. The part is not made yet and it will be a month since they took it from us. What can we do. We are still making payments on something we cannot even have even through we own it. We are getting the run around from GMC and also from the dealer. Our car only has less than 5,000 miles help.
Stepped on gas pedal to accelerate, heard clicking and grinding noise, engine rived up and no forward movement. Stopped vehicle, put it in park, vehicle still moved, had to apply emergency brake to secure vehicle. Front half axle shaft is broken. Cruze is at the dealership I purchased it from. As of today, this will be going on the fourth week without my own vehicle. GM customer service cannot help me, they keep telling me to talk to the dealership. The dealership can not get any time frame on repairs and the local GM rep will not contact me.I never did get a recall notice. It seems like no one at GM wants to make a decision on how to handle this situation. I have requested to start a by back on the vehicle because I have lost faith in this vehicle and GM products. As of today 5/13/2014 I have had no help in resolving this situation.
8:30am on my way to get on I74 highway to go to work..about 2 minutes from highway. Pulled out of kroger after getting gas. My car made a horrible noise and then stopped abruptly. My engine was till running, radio on, lights on etc. The car just stopped like as if you had slammed the breaks. Police officer parked behind me to make sure no cars hit me from behind. We finally pushed it, in neutral, into kroger parking lot where I waited for tow truck..awhile. My car was towed to hirlinger Chevrolet dealership. The dealership called me later that day and told me my right front axle had broken in half. Meaning the axle was no longer attached to my wheel...now I know why the abrupt stop! if it had been another two minutes, or, if there had been a car behind me when this broke, I and whomever could have been killed! there was no warning..it just stopped. Hirlinger Chevrolet has had my car since April 22,2014, day of the breakdown, with no epa on the part to fix it, or do something! I called GM, they tell me there no recall, but, they are aware of the problem!! I was told 30% of the 2013 Cruze have this potential problem..which could have been disaster, but mine was the first incident of an actual breakage. Are you kidding me?? they knew of the problem, ive never received a recall, and my car still sits at the dealership 20 days later and I have no answers of when its getting fixed, or what GM plans to do!! in the meantime, im making my car payment, onstar payment, sirius radio payment, on a car I don't know when is ever going to get fixed. Plus they knew of this problem!!
- Harrison, OH, USA
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I was told when I took my Chevy Cruze in for routine service that my car was on the list for the right front axle recall. I had to drive to another state the next day, and I was very nervous--I drove 600 miles and nothing happened. I took it to the Chevy dealership/service in the city where I am working temporarily and they provided me with a courtesy car. My problem is that now I need to drive home and after reading about the incidents when the axle has broken am very apprehensive. This is a great worry and inconvenience. GM needs to step up and get those parts manufactured asap.
The contact owns a 2013 Chevrolet Cruze. The contact stated that while approaching a stop sign, the vehicle abruptly stopped moving. The contact discovered that the front axle was fractured. The vehicle was towed to the dealer, who stated that the axle needed to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was 9,200. Updated 08/11/14 the consumer stated the airbag was repaired on July 14, 2014. Updated 08/18/2014
I was at a very busy four way stop intersection, when I accelerated from the stop sign, I heard a grinding sound and had no power in drive or reverse. I put the car in park and still continued to roll backwards. I had a very long line of cars in back of me as it was 8:00 in the morning rush hour. I had no control and had to try to push the car (by myself) to the side of the road. I was horrified as this happened with my brand new car. I had to wait over an hour for a tow truck to take the car to the dealer. The dealer called me later that day to say that my right front axel is broken and that there was a recall on this car. The dealer then explained that there are no parts available to fix this problem and I could be in a rental for more than a month. I am extremely upset that I was not notified of this recall and had been driving this car with my two children in it while GM knew about this for months. How is this safe? I can't put into words how mad I am that GM put my family in this car with this safety issue. I'm glad that my kids were not with me when this happened, but my fears are that this could have happened on the highway with them in the back seat. I am contacting GM, but I won't stop until this is resolved. I am telling everyone I know and social media about the Cruze recall and that it isn't safe to drive.
The contact owns a 2013 Chevrolet Cruze. The contact referenced NHTSA campaign id number 14V151000 (power train), and stated that the part needed fo the repair was unavailable. The vehicle remained at the dealer, who was unable to provide an expected date for when the remedy part to become available. The contact had not experienced a failure. The VIN was unavailable.
When car warms up. Sitting at light stopped car feels like its still moving forward.dealer says it is normal. Feels like transmission is moving forward when stopped at light. Dealer did notice problem & said it is normal. I don't think this is normal.
Vehicle was backed out of a driveway. Driver shifted from reverse to drive. Car moved forward about 20 feet and suddenly slowed to a stop. Engine power remained on. Clicking noise was heard from the right front side. Clicking noise continued in reverse, drive, or park shifter positions. Car would not move under its own power in either direction. We pushed car to side of road in neutral and called onstar this is the driveshaft recall issue on 2013-14 Cruze with 1.4 turbo engines. I write because if this had happened on an interstate or in heavy traffic the consequences could have been much more dire. This car is almost 1 year old and has only 3000 miles on it. This defect is as serious as the ignition switch problem. There are 170000 of these cars out there with this same potential issue. When I spoke with GM they initially said that there was no recall on my vehicle and that I should take it to a dealer for service. When I insisted that there was a power train related recall on the car they then said that indeed there was a recall and that I could get it towed to a GM dealer. My only reason for writing NHTSA is to hopefully elevate this issue to one of more immediate importance. I have not yet received any notice from GM about this issue, and if it weren't for the extensive media coverage would probably still not know of this very serious issue.
The complaint is 1)vehicle surges when stopped at a signal or stopped while in gear. Extra pressure is applied to brake pedal out of fear it will lunge forward. 2)intermittently surges drastically when you remove your foot from brakes. 3)intermittent high revving and acceleration problems. A service bulletin was performed in which repairs were made to the transmission. These repairs increased the symptoms and made it the vehicle extremely unsafe to drive. GM engineers state the car is ok. Does someone have do die before the problem is corrected. A lot of people have made complaint on the edmonds.com website. Someone need to look into this.
Front axle broke in the center of vehicle when driving in heavy traffic. All forward motion quit. Unable to move vehicle, yet, when gear shift in park, vehicle would roll. Car is ten months old.
I was making a right turn when there was a noise similar to a timing belt failure from under the engine and the car appeared to lose power. I pulled over and looked under the vehicle but there was no sign of damage. I restarted the engine and put it in drive and the noise recurred. I decided to call a tow truck to take the car to the dealer we bought it from in August 2013. The dealer found a broken/separated front right axle. The car is an automatic. The dealer replace the axle. I am writing this to report the incident as the car is virtually brand new. I have no complaints with the dealer.
Driving the highway at approximately 55 mph, the check engine light pops on, and the car starts making light noises as if the transmission is having problems pulling. Utilized the onstar button to request a diagnostic, and was informed that the transmission, and the drive train was giving error codes. I was instructed to get the car into the dealer for service within seven days. Vehicle was taken in for service the very next morning by 7:45 am. Was informed that the work to correct was not covered under the drive train/transmission warranty, and because of the existence of an internal bulletin the output speed sensor in the transmission was replaced. The car was sold to me with a 100,000 mile transmission and drive-train warranty. I was forced to pay the taxes of $ $14.09.
Stopped at stop light on slight incline. Released brake pedal and vehicle rolled backward, nearly striking vehicle behind me. Took vehicle back to dealer and was told this was normal. Experienced same conditions on incline several more times. Took to different Chevrolet dealer and was told this was normal. Contacted GM and received call back. They spoke with service manager and asked me to take it back in. I took service manager with me and performed same activity twice. Vehicle rolled backwards while in drive after stopping on incline and releasing brake. While rolling backwards the transmission jumped and the vehicle died. Happened both times. I talked to GM corporate customer service several more times. Service manager asked me to bring vehicle back in today (Oct. 21). I reported same story and left vehicle at dealer. They called me back and said everything was normal. I talked to GM again and reported everything. Called my auto insurance company and reported issue. This issue continues to occur and I am fearful that the vehicle may roll backwards into another vehicle or a pedestrian. I can anticipate this condition with a manual transmission and a clutch, but can not safely have one foot on the brake and the other on the gas with an automatic transmission.
While stopped at a red light, I kept feeling the vehicle surge as if it were trying to drive forward even though I had my foot on the brake pedal. The surge got to the point where I had to put the car in neutral just to stop it. When I put the car back in drive with my foot still on the brakes, the vehicle surged forward and almost hit the car in front of me. This surge was happening on and off but I have started to notice it happening more often now.
I decided to trade in my Malibu and lease a 2013 Cruze from global Chevrolet, rt.22, North plainfield, NJ. In March of 2013. I began noticing the problem within a few weeks. In stop and go traffic, the car lunges forward as you are switching from the brake to the accelerator. While braking, the brakes seem to freeze up and the car keeps rolling, at times 20 feet before stopping. I had the car inspected by the dealership and they test drove the vehicle and said there was nothing wrong; "new technology, computers, downshifting" is how they explained it. I keep a log in my car to record each time this occurs, as it does not happen every day. However, it happens enough that I am concerned that eventually this situation will cause an accident and serious injury. It wouldn't surprise me that in the near future there will be a recall regarding this problem or I sincerely hope there will be.
I purchased a 2013 Chevy Cruze on May 13, 2013 test drove the car and brakes went to the floor. Salesperson referred it to the mechanic. I didn't even make it off the car lot. He said he bled the brakes and all is well...still had trouble with the brakes after I was at a stop sign and my car lunges forward. I pressed on brakes harder to stop. Took car back on the 28th and told mechanic what happened and he again checked the car out and said he could not find anything wrong with the car. He said he tested another new model and said he had no problems with that car. These mechanics are ignoring any concern buyers have... putting our lives and family members in danger. The above incident has happened again on occasion and the fact that these mechanics talk down to you and make you feel "plain stupid" has prompt me to initiate this complaint in hopes something gets done.
A D V E R T I S E M E N T S
- Columbus, OH, USA