This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle surges when car is in idle position (breaking). This vehicle was not in an accident, however during a surge the car bumper went over a parking block that had a tie rod sticking up. When I backed up the car, it pulled the drivers side bumper away from the front end. Also, an engine light goes on when the window defroster is on, stating that the ac is being shut off (ac is not on, the heater is) and shuts down the HVAC system.
On 10-1-14 my Cruze eco would not start. After multi tries and hearing only clicking sounds it did start. After getting to my destination and letting the car sit for hours it did the same thing again. Contacted dealer was told to bring car in which I did on 10-3-14. After a week, they stated they showed the alt was not charging and replaced it then again because 1st one they received from G.M was defective. On 10-10-14 picked up car started it up went home and let sit for about a hour then tried to start and again it only clicked but this time there was 3 messages and one was to roll window up and down" why? does these Cruze have electrical issues or computer issues" contacted selling dealer again and was told to bring it back which I did on 10-13-14. Waiting on my new Cruze again to be fixed and wondering why do these 5 star Cruze have so many problems according to what I have been reading the last few days without G.M doing something. I am not satisfied with this car.
Now just purchased the 2013 Chevy Cruze second day everything shut down on me took it back and asked for a replacement car because something was wrong with that on explained and video tape it all but they sutton Ford told me the car was just updating and its normal. I plead with them and they said no. A week later it kept shutting off I took it back again samething 3 weeks all electrical shut off while drivin on expressway car shut down while driving could have been killed took car back 10/8 they said to bring it back on Monday which it caused it to be passed 30 day no replacement car and now warranty expired they want me to pay.they has the car now just purchased 9/10. Lights come on brakelight service stabilititrak comes on the car shuts down while driving do not want this car life threatening for me and kids. Also having problems with steering took it back second day of purchased claimed they fixed it but happening again.
The contact owns a 2013 Chevrolet Cruze. While accelerating from a stop, the vehicle moved backwards before accelerating forward. When the brake pedal was depressed, the vehicle jerked forward. In addition, the contact heard a rattling sound coming from the engine and motor oil fumes were present. The check engine warning indicator illuminated. The failures occurred numerous times. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was unknown.
The contact owns a 2013 Chevrolet Cruze. The contact received a recall notification for NHTSA campaign number: 14V151000 (power train); however, the parts needed for the repair were unavailable. The dealer stated that they could not remedy the recall until after two months because the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2013 Chevrolet Cruze. The contact received notification of NHTSA campaign number: 14V151000 (power train); however, the part to do the repair was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 10/02/14 updated 3/9/15
My vehicle is part of the NHTSA campaign id number 14V151. This right front axle problem has been known since at least March 2014. I was notified in June 2014 of the recall. The dealer still has no parts to fix the subject vehicles (even ones that have failed). Others like me are afraid to drive on long trips with the known unsafe condition. Still others are afraid to drive their vehicle at all. This is atrocious and needs to be dealt with immediately.
2013 Chevrolet Cruze. Consumer writes in regards to front right axle half shaft recall notice. When the consumer arrived at the dealer, to have the vehicle inspected, she was informed the parts were not available, but they had been ordered.
The contact owns a 2013 Chevrolet Cruze. The contact stated that the vehicle was included in NHTSA campaign number: 14V151000 (power train). The contact felt that the repair had exceeded a reasonable amount of time for the recall repair. The dealer indicated that parts were not available. The contact had not experienced a failure. The manufacturer was not notified of the issue.
I bought my Cruze in Nov 2013 1.4 turbo engine, I saw the recall on T.V. on Apr 15, called mike castrucci milford, Ohio 513-831-5460 and asked about it, I was leaving in two days to drive four hours to take care of my sister, my VIN number was checked I was told my car was not involved. I found out at cardinal Chevy dealer in hazard, that it was, when I called castrucci, they said bring my Cruze in as soon as I came home, that was May 13, my car is undrivable, and has been at castrucci since then waiting on parts. Now I see that other cars like mine were already involved, and were repaired with faulty parts, and have to be repaired again. I want my car fixed or I want my money back, I paid cash for this car and it has been at mike castrucci for two months!!!!!
The contact owns a 2013 Chevrolet Cruze. While at a stop, the vehicle jerked and made an abnormal noise when the accelerator pedal was depressed. The dealer was unable to duplicate the failure. The manufacturer was not notified. The failure mileage was 5,400. Updated 10/1/14 updated 5/12/2015
GM has a recall out on the 2013 - 2014 Chevy Cruze models for the defective part on the right front end axle, they have had my Chevy Cruze in their service department since May 12th, 2014 when they did the recall inspection. They are unable to release the vehicle back to me because they would be liable if something happened to me. They do not have the parts, or do they have a time frame as to when the parts will be available. This has caused a major inconvenience for me, as I am making payments on a brand new vehicle which I have no access to, due to this recall. It is unfair as a consumer that a car was sold knowing that they had a defective part and knew they had no parts for the recall. Just yesterday they announced another recall for the 2013-2014 Chevy Cruze models for a defective airbag. Have not found out if my car is included in this one or not, but at this time, who cares, they still have my car for the front end axle recall with no timeframe as to when I will get my vehicle fixed. Buy your cars back that you sold to consumers willing knowing this problem. Lemon law under the GM new car warranty.
The contact owns a 2013 Chevrolet Cruze. The contact received a recall notification for NHTSA campaign id number 14V151000 (power train) and stated that the vehicle currently remained at the dealer due to the remedy part not being available to perform the repair. The vehicle had been at the dealer for sixty consecutive days. The manufacturer was notified of the problem. The contact had not experienced a failure.
The contact owns a 2013 Chevrolet Cruze. The contact received a notice for recall NHTSA campaign id number: 14V151000 (power train) however, the part was unavailable to do the repairs. The manufacturer was notified of the problem. The contact had not experienced a failure.
The contact owns a 2013 Chevrolet Cruze. The contact received a recall notice for NHTSA campaign id number: 14V151000 (power train). When the contact attempted to schedule an appointment to have the vehicle repaired, the dealer stated that the parts were unavailable. The vehicle was not repaired and had not experienced a failure. Updated 10/23/14 the consumer stated the vehicle was repaired. Updated 4/16/2015
The contact owns a 2013 Chevrolet Cruze. While making a left turn at an unknown speed, the vehicle decelerated independently and stalled. Once restarted, the vehicle operated normally. The failure occurred intermittently. The vehicle was not repaired and the manufacturer was notified. The failure mileage was 10,000.
The vehicle has always and continues to not change gears smoothly. This occurs more at low idle speeds where the car changes from 2nd to 3rd to 4th to 3rd to 4th as if it doesn't know what gear it wants to be in. I have taken the vehicle to the dealer 3 times and they have told me that since there are no lights coming on the dash, there is no fix. I have been told by the service department this is happening in all Chevy's with the 6 speed transmission. This is becoming increasingly dangerous as it is now doing it at all times in all gears. I bought the car new and have not been satisfied since the 2nd month of ownership. If Chevy can't come up with a fix, why not a new computer, isn't customer satisfaction something american car makers should be striving for"?"
The contact owns a 2013 Chevrolet Cruze. The contact received notification of NHTSA campaign id number: 14V151000 (power train). The contact stated that the part needed was unavailable to perform the repair. The dealer was unable to provide an expected date for the remedy part to become available. The manufacturer was not notified of the problem. The contact had not experienced a failure. Updated 09/15/14
A D V E R T I S E M E N T S
- Farmington, MI, USA