This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Turning into my mother's driveway, I applied the foot brake. The toe of my shoe hit the panel on the underside of the dash. As I took my foot off the brake to release the pedal, the panel fell onto and blocked the pedals. The panel was tethered by a bulb, socket and cable. I could no longer reach or operate the brake pedal again. I stopped the vehicle by shifting into neutral and applying the emergency brake. Although going very slowly, by the time I was able to stop I had crashed into my mother's garage door. One of 2 plastic clips broke when the toe of my shoe struck it causing it to fall and blocking the use of the pedals. If this had occurred at 60 mph, I would have lost control and crashed. My assessment is "faulty design" of the panel and clips. Striking the panel with the toe of the shoe should not break the fasteners such that the panel falls and makes the pedals unreachable and unusable.
The clear coat is coming off the car. We bought the car used (Oct. 26/01) and took it to ziebart to have a protective coating put on.(Nov. 9/01) the GM protection plan was very expensive. When we took it back for its one-year check-up(Oct. 21/02),the technician at ziebart told us that the clear coat was coming off. We took it to the dealership on Oct. 31/02. The warrantee was for 60000 km (38000 miles). The dealership repaired the part that was coming off "as a gesture of good will" because the warrantee was up, but we requested that they do the whole car, as we felt that the problem would recur. "they do not repair what is not damaged." now, 7 months later, the clear coat is coming off a different part of the car. They will cover 50% of the cost of repair, but when I asked what happens if this problem recurs, I was told we will have to pay for the repair. GM Canada is playing hard-ball and backs the dealership. "the matter is closed". when I asked if there was an ombudsman, they said no and that my only other option is "to get legal counsel or go to GM mediation or arbitration." do you have a Canadian counterpart? thank you.
A D V E R T I S E M E N T S
- Murrysville, PA, USA