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7.4

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
7,013 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Chevrolet Impala accessories - interior problems

accessories - interior problem

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2011 Chevrolet Impala Owner Comments (Page 1 of 3)

problem #55

Sep 022013

Impala

  • Automatic transmission
  • miles

A D V E R T I S E M E N T S

2011 Chevrolet Impala. Consumer writes in regards to vehicle head rest issues. The consumer would like the head rest removed. She stated they were too large, which blocked her view.

- Pinckney, MI, USA

problem #54

Aug 012013

Impala

  • 32,000 miles
On two occasions while backing I have not been able to see behind me in the rear view mirror be cause the view is obstructed by the 3 rear seat headrests. I have almost hit two people who's heads were blocked by the rear seat head rests. I wish the head rests could be removed but the are molded as part of the rear seat. Stupidest rear seat design I have ever seen.

- Phoenix, NY, USA

problem #53

Jul 312013

Impala 6-cyl

  • 42,000 miles
The back seats on this vehicle are a safety hazard. I have almost had numerous accidents due to not being able to see over the seats.

- Tyler, TX, USA

problem #52

Jan 142013

Impala 6-cyl

  • 43,256 miles

A D V E R T I S E M E N T S

While driving my 2011 Impala in reverse, rear head restraints block half of my view, so extra caution has to be used. This is not a problem on other vehicles I have owned. Also the front head restraints are positioned too far forward and puts my neck in an uncomfortable position. On long trips my neck aches very bad. Raising the head restraints does not help this problem. If Chevrolet has no fix for these two problems I will be forced to make them myself or get rid of this car.

- Olathe, KS, USA

problem #51

Jun 032013

Impala

  • miles
2011 Chevrolet Impala. Consumer writes in regards to vehicle back row head rests. The consumer stated when using the rear view mirror, the head rest obstructed his vision so that approximately two-thirds of the rear window was blocked from view.

- Verona, PA, USA

problem #50

Dec 272012

Impala 6-cyl

  • 24,500 miles
The tall rear seat headrests severely obscure vision to the rear when backing up. The middle rear seat headrest is the worst offender, and completely blocks my rear vision to the point where I cannot tell if there is a vehicle or other object behind me while driving down the road or backing up. It appears that the problem has been recognized by GM as I have noticed the 2012 Impala does not have this center rear headrest! this is an accident waiting to happen and a recall needs to be issued for these older model Impala so these rear seat headrests can be removed. I already submitted a complaint to GM (reference #[xxx]) information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Walworth, WI, USA

problem #49

May 232012

Impala

  • 900 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Chevrolet Impala. The contact stated that the middle headrest in the rear of the vehicle would sit too high, blocking the contact's view of the roadway when utilizing the rearview mirror. The vehicle was not inspected by a dealer. The manufacturer was not contacted. The failure mileage was approximately 900. The current mileage was approximately 11,300. The VIN was unavailable.

- Tulsa, OK, USA

problem #48

Jun 152012

Impala

  • 35,700 miles
After I purchased this vehicle this summer I noticed that the engine wouldn't accelerate when pulling out in front of traffic plus I had to really press hard on the gas pedal to get power on small inclines. Took it to a dealership and of course they couldn't find anything wrong with it. It seems that if the engine light isn't on they don't have a clue. So I took the mechanic for a little drive and he still couldn't feel anything wrong or hear the slight squeak in the gas pedal but finally told me about the sensors in the pedal and that he would lube it. After he lubed the accelerator the vehicle ran great for awhile and now it is starting again and the gas pedals squeak is more noticeable when depressing it. The thing is my full warranty has now expired and I doubt that Chevy would cover any costs. Another thing is the headrests in the back seat are way too big. You practically have to dislocate your shoulder to see out the back window when backing up; this is a real safety issue for vision. They need to have a recall to replace the whole bench and get rid of these high headrests!

- Littleton, ME, USA

problem #47

Sep 172012

Impala 4-cyl

  • 11,000 miles
Cannot see out of the rear view mirror because the middle rear seat headrest is very tall. This headrest is not present on the 2012 Impala, so this is an issue. Also, turning and trying to look out the back window is impossible because of high rear seat headrests.

- Eau Claire, WI, USA

problem #46

Jan 252012

Impala 6-cyl

  • 22,500 miles
We, like others, didn't realize how tall the three rear headrests were when we purchased our 2011 Chevy Impala. The center headrest is especially a problem; it creates a blindspot and to me is an accident waiting to happen. GM really needs to address we owners who are stuck with this; they obviously know there's a problem because they removed that center headrest on the 2012 model. In the meantime, so far, they've ignored their big mess up and do nothing to correct the problem with the 2011 model. If we'd known what an issue this was going to be we would have never bought this car; it's beautiful, but it's also got a serious safety issue. GM either needs to provide a solution, such as having an upholstery shop remove the center headrest or replace the seat with the new model. Does someone have to die before they'll actually care"???????????"

- Corinth, TX, USA

problem #45

Jun 122012

Impala

  • 13,465 miles

A D V E R T I S E M E N T S

My husband is 6' tall and we got a 2011 Chevy Impala the back seat has 3 headrest and the middle headrest blocks his view using the rear view mirror he did not pay any attention when he test drove it and when I drove it home I could not see the car behind me so I told my husband and when we got home with the car we both really like it so I called the dealership and ask if the back seat could be replace and they told me no so now we are stuck with a safety defect!!!! you need to drive one around for awhile and see what I mean.

- Los Fresnos, TX, USA

problem #44

Feb 272012

Impala

  • 19,000 miles
The contact owns a 2011 Chevrolet Impala. While parked, the contact noticed that the three head rests on the rear seats were interfering with the rear view mirror visibility. The vehicle was taken to the dealer for diagnostic testing where the technician recommended replacing the rear seat with a newly designed one. The vehicle was not repaired. The approximate failure mileage was 19,000.

- Waukegan, IL, USA

problem #43

Apr 162012

Impala 6-cyl

  • 25,095 miles
I bought a used 2011 Impala and did notice the rear seat head rests were quite high, but thought I would get used to it. I however after three weeks have not. It is a hindrance having to spend eye time on the rear of the vehicle due to the seat head rests being too high. When driving in 5 lane traffic you need to devote all of your attention to all around you, and you are not able to do this in a 2011 Impala. I have not contacted the dealer because it appears from other postings that the only resolution at this time is to buy 2012 rear seats for over $400. These seats are definitely a dangerous accident waiting to happen.

- Fairview, PA, USA

problem #42

Jun 012011

Impala

  • 5 miles
The contact owns a 2011 Chevrolet Impala. The contact stated that the rear headrests were obstructing the field of vision through the rear. The vehicle was taken to the dealer, who was unable to provide assistance because the design of the vehicle could not be modified. The manufacturer was made aware of failure and filed a complaint. The manufacturer also stated that they would be getting in touch with the contact at a later date. The vehicle was not repaired. The failure mileage was 5 and the current mileage was 7,300.

- Maples , FL, USA

problem #41

May 012012

Impala

  • miles
2011 Chevrolet Impala. Consumer writes in regards to issues with vehicle head rest the consumer stated the rear head rest were too high and it was difficult to see, which made backing up difficult.

- Cincinnati, OH, USA

problem #40

Aug 152011

Impala

  • 3,000 miles
The contact owns a 2011 Chevrolet Impala. The contact stated that while the vehicle was parked, the front passenger side head rest blocked the contact's view of the roadway. In addition, the driver's side head rest was leaning entirely too far forward. The vehicle was taken to the dealer. The manufacturer was not contacted. The failure mileage was 3,000 and the current mileage was 12,000.

- Portland, MI, USA

problem #39

Aug 102011

Impala

  • 9,000 miles
The contact owns a 2011 Chevrolet Impala. The contact noticed that the rear middle seat headrest was impairing his driving view. The contact called the dealer and was informed that the head-rest could not be removed. The vehicle was not repaired. The current and the failure mileages were 9,000.

- Surprise, AZ, USA

problem #38

Nov 302010

Impala 6-cyl

  • 92 miles
My first issue was with the center head restraint in the back which totally blocks vision using the rear view mirror. I asked the dealer to remove it and I was told they could not. Backing up is impossible except with the side mirrors and traffic immediately behind is blocked when driving. This is a serious safety hazard. There have been many complaints but GM refuses to issue a recall to adjust these headrests. Also, I live in the tn mountains and the cruise control completely disengages when going downhill. The dealership told me "this was normal and all new cars did this to save gas"! I'm not that much of an idiot! cruise control is set to maintain speed.... period! please.... can you help?

- Lafollette, TN, USA

problem #37

Mar 302012

Impala

  • miles
Rear seat headrests impair visibility through rear window. The center headrest is the worst offender as it blocks motorcycles and even smaller cars from your view. Over 50% of the view through the rear window is blocked. One must use extra caution when trying to navigate on the roads and it actually causes a dangerous situation when backing into or out of parking spaces. A person walking behind the car can easily be missed by the driver.

- Penns Grove, NJ, USA

problem #36

Mar 012012

Impala 6-cyl

  • miles
2011 Chevrolet Impala. Consumer states issues with rear seat head rests being too high. The consumer stated the rear seats has three large head rests, which makes it impossible to see out of the rear window.

- Brookville, PA, USA

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