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10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
53,233 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Chevrolet Impala body / paint problems

body / paint problem

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2011 Chevrolet Impala Owner Comments

problem #4

Mar 202016

Impala

  • 44,400 miles

A D V E R T I S E M E N T S

In the right rear section of car there is a rattle all the time.

- Akron, OH, USA

problem #3

Nov 042015

Impala

  • 90,000 miles
Driving at approximately 60 mph on the highway, I was rear ended, spun around two to three times; hit a guardrail head on before coming to a stop; airbags never deployed. The ignition recall had been fixed over the past summer at a local dealership.

- Lancaster, OH, USA

problem #2

May 132015

Impala

  • 78,441 miles
I have a 2011 Chevy Impala and during an inspection found out that the clunk I started hearing 2 weeks ago was due to a front aluminum sub-frame control arm mount that broke. The car had a safety recall on it (recall 12V377) for front control arms, which were replaced, but the new control arms are defective also, causing them to become misaligned inside the sub-frame control arm mounts, which subsequently rubbed and wore the aluminum sub-frame control arm mounts to the point where it broke. I do have pictures of this. The front bushing is a vertical bushing design from GM that has been noted for a very high and repeated failure rate, not just on the w-body cars but also on many delta platform cars such as Chevy cobalt and HHR, Pontiac G5, Saturn ion. I contacted Chevy and they refuse to listen to it, even tho this car only has 78K miles on it, and is only 4 years 1 month old, they declined warranty. It is very dangerous as the entire wheel control arm mounts broke away from the rest of the frame. And it is due to the second set of defective controls arms in just 78K miles. Any Impala owner should go check this immediately as it can be a deadly defect that GM is declining to know about. It also affects other GM 2006 and newer w-body cars: Pontiac Grand Prix, Buick lacrosse, Chevy Impala and Monte Carlo. The issue is, this type of bushing used by GM for many years on many models is known to have very high failure, and with steel control arm mounts, it didn't damage the mounts/sub-frame unless left for a very long time, but now with the aluminum sub-frame, when the bushing goes bad, the outer steel part of the bushing wears away into the soft aluminum control arm mount on the sub-frame very quickly, and may go unnoticed by the driver until it breaks, which can cause loss of control of the vehicle, which may lead to a crash, causing bodily harm or even a fatality.

- Bourbonnais, IL, USA

problem #1

Jun 202011

Impala

  • 90 miles
5 days after purchasing the Impala I sliced my leg quite severely (2"X3" and 1/2" deep) simply by closing the door. The bottom corner of both the driver and passenger door come to a very sharp point. Because of my age and size I need stand fairly close to the door to close it. This vehicle is very dangerous, especially for children and elderly, actually anyone who may be a little weaker than average. I tried to return or exchange vehicle but dealership wanted me to take a $4315 loss. I would stay away from this vehicle and dealership

- Eaton Rapids, MI, USA

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