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10.0

really awful
Crashes / Fires:
11 / 0
Injuries / Deaths:
13 / 0
Average Mileage:
49,715 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Chevrolet Impala seat belts / air bags problems

seat belts / air bags problem

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2011 Chevrolet Impala Owner Comments

problem #17

Jan 152016

Impala

  • 88,000 miles

A D V E R T I S E M E N T S

"takata recall" ? check airbag light is continuously on. Dealer states it is not related to recall and no risk. They will repair for a ridiculous charge. If there is no risk, I will not concern myself. The light came on while on a road trip. It is unknown what part is at fault or if connected to takata issues. It has been over 6 months.

- Lakeland, FL, USA

problem #16

Apr 252015

Impala

  • miles
"service air bag" warning comes on intermittently: When starting up and while driving. This is very unsafe and needs to be resolved as soon as possible. I have been researching this and have found many to have the same problem.

- Danielson, CT, USA

problem #15

May 132016

Impala

  • 82,300 miles
"takata recall" - service air bags warning just recently came up on my dashboard when driving. Passenger side seat belt sounds off, and flashes to fasten seat belt when there is no passenger is in the car, and the air bag panel flicks on and off consistently. When I open the drivers door, there a tapping like sound starts and continues for five to six seconds and then stops. When I push the heat and air levers, it stops. When I turn on the air or heat, it will make the tapping noise and stop after a short while. The noise seem to be getting louder. When the car is sitting in the heat or when in the car just sitting and the car not turned on, the same tapping noise will occur. The noise sounds like a wood pecker sound. It sound like it is located in the cooling system area, close by the dashboard area.

- Durham, NC, USA

problem #14

Feb 182016

Impala

  • 135,000 miles

A D V E R T I S E M E N T S

G.M. replaced my ingintion switch on a national recall. I was hit in left rear qtr. Panel. I lost all power and could not stop or steer the car. I careened across highway and ran into a house. No air bags deployed either. G.M. sent a team to recover computer info and has now told me there is no problem.

- W.Alexandria, OH, USA

problem #13

Nov 042015

Impala

  • 90,000 miles
Driving at approximately 60 mph on the highway, I was rear ended, spun around two to three times; hit a guardrail head on before coming to a stop; airbags never deployed. The ignition recall had been fixed over the past summer at a local dealership.

- Lancaster, OH, USA

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problem #12

Aug 112014

Impala

  • 65,000 miles
My service air bag light stays on. I had it checked out. The passenger seat sensor is faulty or has faulty wiring. It's a newer vehicle, I currently have 72,000 miles on it. And is a safety concern for anybody especially my kids who rides in my passenger seat. The sensor will not acknowledge any weight on the seat and will not activate if I were to get into an accident. I called up a while back and put in a complaint. Somebody called me back but never answered my phone or messages I had left. I've researched this issue and have noticed there's a lot of people with the same problem. I expect Chevy to stand by their product and address this issue. Thank you

- East Longmeadow, MA, USA

problem #11

Apr 192015

Impala 6-cyl

  • 56,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Chevrolet Impala. While driving 70 mph, the traction control light illuminated as the vehicle stalled. As a result, the vehicle crashed and the air bags failed to deploy. A police report was filed. The driver and passenger sustained minor injuries to their hands and legs, but did receive medical attention. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The vehicle was taken to the dealer. The technician stated that the impact was not hard enough for the air bags to deploy. The failure mileage was 56,000. Updated 6/8/15 updated 11/6/15

- Custer , WI, USA

problem #10

May 262013

Impala

  • 5,000 miles
The contact owns a 2011 Chevrolet Impala. While driving at 40 mph, the instrument panel flickered and the steering wheel seized. As a result, the contact crashed into the rear of another vehicle and the air bags failed to deploy. The contact sustained nose and face injuries that required medical attention. A police report was filed. The vehicle was taken to an independent mechanic. The technician diagnosed that the hood and siding needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The VIN was included in NHTSA campaign number: 14V355000 (electrical system). The failure mileage was 5,000.

- New York, NY, USA

problem #9

Jan 242015

Impala 6-cyl

  • miles
The contact owns a 2011 Chevrolet Impala. The contact stated that while approaching a stop sign, the brake pedal was depressed but the vehicle failed to stop. As a result the contact crashed into a curb and an embankment. The air bags failed to deploy. The contact sustained shoulder and right hip injuries but did not require medical attention. The front passenger sustained ankle injuries that required medical attention. A police report was filed. The vehicle was not diagnosed or repaired and the contact was unsure if the vehicle was destroyed. The manufacturer was not notified of the failure. The VIN was included in NHTSA campaign number: 14V355000 (electrical system). The failure mileage was unknown. Updated 7/23/15 updated 11/9/2015

- Chicago, IL, USA

problem #8

Aug 252014

Impala

  • 113,000 miles
The contact owned a 2011 Chevrolet Impala. While driving approximately 45 mph, the engine stalled. The contact lost control of the vehicle and crashed into an embankment. The driver side frontal air bag failed to deploy. The contact suffered injuries to the head, arm, and chest. Medical attention was received. The manufacturer was not notified. The vehicle was destroyed. A police report was filed. The contact received a recall notice for NHTSA campaign number: 14V355000 (electrical system) after the crash occurred. The failure mileage was 113,000.

- Williston , SC, USA

problem #7

Sep 182013

Impala 6-cyl

  • 50,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Chevrolet Impala. While the brakes were applied, another vehicle crashed into the rear of the contact's vehicle. The air bags failed to deploy. The contact sustained neck, back, and shoulder injuries that required medical attention. A police report was filed. The vehicle was taken to an independent mechanic for repairs. The driver and rear passenger side doors, side panel, trunk, and rear bumper were repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000. Updated 10/09/14 the consumer stated fumes would enter the vehicle through the vents. The vehicle experienced roaring noises in the rear on the highway. Updated 3/26/2015

- St Louis , MO, USA

problem #6

Feb 262014

Impala

  • 11,000 miles
The contact owns 2011 Chevrolet Impala. The contact stated that she crashed into another vehicle. A police report was filed. The air bags did not deploy. The contact was injured because the air bag failed to deploy. The failure mileage was 11,000.

- Sprinfeild, OH, USA

problem #5

May 192011

Impala

  • 1,000 miles
The contact owns a 2011 Chevrolet Impala. The contact stated while driving approximately 10 mph, another vehicle crashed into her vehicle head on. The air bags did not deploy. The driver sustained bruised ribs and neck injuries. A police report was filed. The vehicle was destroyed. The manufacturer was notified of the defect. The VIN was not available. The approximate failure mileage was 1,000.

- Cold Water, MI, USA

problem #4

Feb 152012

Impala

  • 38,000 miles
I was on my to work and a deer ran out in front of me. I of course like others swerved to miss the animal causing me to roll 3 and a half times side to side will wearing seatbelt. I received scratches on left side of face and struck steering wheel with my chest at the bottom of my sternum. Causing severe chest pain and slight pneumothorax to left lung and something had gotten behind me causing left buttock black bruising and bruising on my spine causing slight paralysis for quite some time. No airbag deployment happened and I have pictures of all this including pictures of airbag compartments busted open and sensors showing that was suppose to deploy them. I had to be extricated from car and flown by helicopter to trauma center. Seatbelt held at waist but did not lock at top holding me still at all. I still have pain in mid sternum area. This car was very unsafe in my opinion and I will never own another. I believe if airbags had deployed and seatbelt held I would never had received these injuries. Car was insured and in some junk yard now somewhere. Please do give me a call if you would like pictures of all this and give me some advice. Would be greatly appreciated. Thank you

- Springfield, MO, USA

problem #3

Oct 082013

Impala

  • 11,000 miles
The contact owns a 2011 Chevrolet Impala. The contact was driving approximately 25 mph and crashed into another vehicle. The air bags failed to deploy. The contact sustained a fractured wrist and was transported to the hospital for treatment. A police report was filed of the incident. The vehicle was towed to a private mechanic where unknown repairs were performed. The manufacturer was not notified of the failure. The approximate failure mileage was 11,000 and the current mileage was 12,000. The VIN was not available.

- Springfield , OH, USA

problem #2

Jan 082014

Impala 6-cyl

  • 71,000 miles
Service airbag light comes on when start. Will reset till restart. Dealer quote was 550 for part 200 labor. Just now 3 years old with all other complaints obviously a defective safety related part. Chevy and GM appear to be ignoring this issue and making a good profit on defective parts. Come on GM how about backing up your product. We bailed you out how about making things right with people that are still buying your cars. This may be my 3rd and last GM product.

- Knoxville , TN, USA

problem #1

Jan 312012

Impala

  • 28,855 miles
The contact owns a 2011 Chevrolet Impala. The contact noticed that the rear seat middle head rest obstructed her view of the roadway when looking through the rear view mirror. The head rest could not be removed. The contact also noticed that the front passenger side air bag was not pushed flat down into the compartment. The vehicle was not taken to the dealer for diagnostic testing. The vehicle was not repaired. The approximate failure mileage was 28,855.

- Salisbury, NC, USA

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