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10.0

really awful
Crashes / Fires:
4 / 1
Injuries / Deaths:
3 / 0
Average Mileage:
36,378 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Chevrolet Impala steering problems

steering problem

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2012 Chevrolet Impala Owner Comments (Page 1 of 2)

problem #28

Jan 142017

Impala

  • 17,000 miles

A D V E R T I S E M E N T S

When I back out of a parking stall or driveway and still have my foot on the brake and then I put it in drive, when I try to turn the wheel to start to drive down the street, it is like I lost power steering and it takes everything in my power with my hands to turn the steering wheel. It feels like the steering wheel locked up. Also when I am starting to pull into a parking stall when the car is barely moving the steering wheel seems to lock up with no power steering and I have difficulty turning the wheel. There are times when I can't get the wheel turned and I'm unable to park in the stall. While driving at normal speeds and when I go to turn, it doesn't matter whether it is turning left or right, the power steering is very stiff and sometimes will stiffen up to the point that I have a hard time turning the wheel. I took into the dealer in 12/2016 and asked them to check it out while they did an oil change to my car and they said all fluids were fine and nothing is wrong. I have come very close to having a wreck when I try to turn and the steering wheel all of a sudden stiffens up so tight that it takes all my strength and power to turn the wheel. It acts like the wheel isn't going to turn. This has been going on for a few months now. There is something definitely wrong with the steering. My 2012 Impala only has 17,000 miles on it. I bought the car brand new and I'm afraid to drive it because of this steering issue and not being able to turn the steering wheel. There should be a recall with the 2012 Impala because of this issue. There is definitely a power steering or other issue that is causing the wheel to stiffin up so tight that you can barely turn it.

- Grand Island, NE, USA

problem #27

Jan 102017

Impala

  • miles
Vehicle steering wheel locks and car completely shuts off while driving (in motion) on a busy highway. This vehicle has done this two other times, but not on the exact same date. Steering wheel also locks while turning left or right on a busy street.

- Wetumpka, AL, USA

problem #26

Nov 152016

Impala

  • 57,000 miles
The contact owns a 2012 Chevrolet Impala. While making a left turn at an unknown speed, the steering wheel seized. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 57,000.

- 712 Kentucky St, AR, USA

problem #25

Nov 252016

Impala

  • 88,800 miles

A D V E R T I S E M E N T S

Takata recall / airbags light came on and started making loud clicking noise where airbags are located

- Augusta, GA, USA

problem #24

Aug 012016

Impala

  • 37,000 miles
Vehicle was stationary. Turned wheel to the right to begin to move. Heard a snapping sound and vehicle only moved about 5 feet and had no control of steering. Found the right tie-rod was broken. Car has 37000 miles on it.car was towed to chev dealer for repair and they said the steering gear also needed to be replaced?? my cost was $1546.19.found a recall #12V377000 on this very problem, but the recall was for police cars only. This doesn't make sense to me and I feel my car should be included in this recall. This tie rod should never have broken and I feel GM should assume the responsibility for this repair. 2012 chev Impala.

- Baytown, TX, USA

problem #23

May 042016

Impala

  • 66,453 miles
Every time I turn warning lights for my stablizing system and ABS then the brakes starts to lock up sometimes with it also traction control also turn on and off this is every time I drive the car have taken it to 3 dealers no one can find the problem this is every time I start the car and drive on the streets or on the highway.

- Villa Park, IL, USA

problem #22

Mar 142016

Impala

  • miles

A D V E R T I S E M E N T S

The contact owns a 2012 Chevrolet Impala. While driving at various speeds, an abnormal noise was heard coming from the steering wheel. The failure recurred five times. The vehicle was not diagnosed nor repaired. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

- Stockton, CA, USA

problem #21

May 262013

Impala

  • 35,000 miles
When driving after every attempt to make a left turn, my service traction control, service brake assist, & ABS light all pop on. Since then it has went on and off for many days until it just finally stayed on permanently. Also message: "stabilitrak service and traction control, brake assist " finally took it to a Chevy dealership in culver city, ca in May 2013 & was told they tested the front ABS connector and traction and found nothing wrong and no code errors. Reset the sensors anyways and adjusted the timing. As soon as I drove out the dealer, same error messages and lights returned. Took car again to same dealer &wastold "I must have drove through water or oily surface and lights would go off after I drove 20 or so miles".lights & errors did not go away.returned to the same dealer again, this time again found no errors but they proceed to replace the tire sensors and reset the sensor id. Lights&codes went off for about a week then returned with a grinding noise when left turn, loose engine power &steering power, light &codes continue to stay on, & stalls for a few seconds when left turn. I have been at a light in the middle of making a turn when the car will stall & not let me take off.brakes appear to lock up.just missed a few car accidents due to stall. Has left me in dangerous situations as I have almost been hit head on & was hit from behind because I could not accelerate and got stuck on the turn. Cannot accelerate in a timely fashion is a huge problem. Because the dealer obviously could not resolve the issue had tire and brake expert shops look at the problem a few times. Also not finding the problem. Finally decided to just try &ignore it but after so many close calls of accidents& endagering my families life it is not acceptable for me to just deal with it anymore or to continue to spend money to try & find problem.forums prove others have the same problem.

- Los Angeles, CA, USA

problem #20

Jun 052015

Impala

  • 38,000 miles
The contact owns a 2012 Chevrolet Impala. The contact stated that the power steering rack leaked. The vehicle was taken to an independent mechanic. The technician stated that the failure was due to a manufacturer defect. The approximate failure mileage was 38,000.

- Fort Gratiot, MI, USA

problem #19

Jun 212015

Impala

  • 70,517 miles
I was driving down a hill on kalamazoost in lansing mich. My power steering and power brakes stopped working. I pulled on the steering wheel to turn the car into a hedge of bushed on the side of the road. It stopped before I hit them.

- Warren, MI, USA

problem #18

Apr 242015

Impala 6-cyl

  • 64,000 miles

A D V E R T I S E M E N T S

Drove from home, to work, maybe 3 miles. Absolutely no problem. No warning lights or messages on dash. Speed limit is 35mph. For part of the drive, and 25mph the last part. Pulled into the parking lot as usual. Still no problem. Slowed to park. As I tried to turn into the parking spot from the main lane, the steering suddenly became impossible to turn. I was turning right, and had to force the wheel. I stopped and checked to make sure I had not stalled, or to see if anything else was wrong. I tried putting the car in park. Then I turned it off and back on. I tried reverse. None of those things made it any better. I inched the car into the parking spot and called my roadside assistance. Had the car towed to baierl Chevrolet in wexford, pa. They tell me it will cost me at least $1600 to fix.their representative described the problem as steering, hydraulic, power assist, etc. I did some research and this particular year and model has had recalls for the exact problem I seem to have. Motortrends and carcomplaints.com have documented the problem. It is NHTSA campaign # 11V398000. The dealer I use is a certified GM dealer. Why are they not aware of this problem and why do I have to pay if it is a known defect" thank god this happened in a parking lot, and not while I was out on the highway, or another member of my family was driving. What do you do if you are traveling 55mph or more and your steering just quits" now I have to rent a car, as they would not even offer a vehicle to drive over the weekend to get to work and such. Another expense I did not need. I am not sure I want to have this car fixed, but I do need a car to drive. Don't trust that it will be safe.

- Pittsburgh, PA, USA

problem #17

May 042012

Impala 6-cyl

  • 18,120 miles
Accelerator response time takes too long to re-accelerate. After letting off gas then re-applying pedal while driving, response time should be 800 mili seconds for an electronic accelerator but, it is way longer and makes car backfire at times if I hold pedal after the lag in response. This causes car to lunge and could cause me to get rear ended or damage engine. Second, rubbing grinding noise (not loud) from right front and more noticeable while traveling at 35-40 mph around a left bend in road or by moving steering wheel to left about an inch while driving straight down road. Dealer claimed no problem found on either issue, although they claimed to have replaced a strut bearing on right front. There must have been a previous issue judging by the worn tire before I purchased car. I figured it was an alignment problem that may have been fixed because car didn't pull to one side and drove straight, but apparently there is still an issue and noise is slowly getting more noticeable unless I'm just tuned into it.

- Vermilion, OH, USA

problem #16

Jul 072014

Impala

  • 20,000 miles
The contact owns a 2012 Chevrolet Impala. The contact stated that while driving T 25 mph and making a right turn, there was an abnormal noise coming from underneath the vehicle without warning. The failure recurred on multiple occasions. The vehicle was not diagnosed or repaired. The VIN was not available. The manufacturer was not notified of the failure. The approximate failure mileage was 20,000.

- Rockymount, NC, USA

problem #15

Feb 032014

Impala

  • 40,000 miles
The contact owns a 2012 Chevrolet Impala. While reversing and turning the steering wheel to the left, the steering wheel seized. The contact stated that the vehicle needed to be restarted in order for the steering wheel to function properly. The contact, who was a certified mechanic, was unable to diagnose the cause of the failure. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 40,000.

- Warren, OH, USA

problem #14

Sep 122014

Impala

  • 58,000 miles
The contact owns a 2012 Chevrolet Impala. The contact received a recall notification for NHTSA campaign number: 14V355000 (electrical system). The contact stated that the ignition key was the only key in the ignition area and no additional keys or weight were added. While driving 20 mph, the steering wheel locked and became disabled. As a result, the contact crashed the vehicle into the guard rail. A police report was not filed and there were no injuries. The vehicle was towed to a dealer where it was diagnosed that the steering and extension needed to be repaired. The manufacturer was not made aware of the failure. The failure mileage was 58,000.

- Orlando, FL, USA

problem #13

Aug 082014

Impala

  • 88,000 miles
The contact owns a 2012 Chevrolet Impala. While driving approximately 35 mph, the vehicle suddenly accelerated, the steering wheel became difficult to maneuver, and the engine stalled. As a result of the failure, the rear end of the vehicle crashed into a pole. The contact sustained neck and back injuries that required medical attention. A police report was filed. The vehicle was towed to an independent mechanic, but the technician was unable to diagnose the cause of the failure. The vehicle was not repaired and the manufacturer was not notified of the failure. The contact was informed that the vehicle was included in NHTSA campaign number: 14V355000 (electrical system). The vehicle was not repaired. The approximate failure mileage was 88,000.

- Houston, TX, USA

problem #12

Jun 242014

Impala 6-cyl

  • 21,927 miles
Replaced front wheel drive intermediate shaft and right side transaxle seal.

- Fresno, CA, USA

problem #11

Jul 012014

Impala 6-cyl

  • Automatic transmission
  • 40,000 miles
The contact owns a 2012 Chevrolet Impala. The contact stated that while driving at approximately 5 mph, the power steering failed causing the steering wheel to become very difficulty to turn. The vehicle was taken the dealer, who diagnosed that the power steering line was loose and was rubbing against the frame of the vehicle causing the power steering fluid to leak. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 40,000. Updated 09/05/14 updated 12/3/2014

- Benzonia, MI, USA

problem #10

Jun 292014

Impala

  • 49,341 miles
TL * the contact owns a 2012 Chevrolet Impala. While driving 30 mph, the power steering failed without warning. An independent mechanic stated that the power steering line needed to be replaced. The vehicle was repaired and the manufacturer was notified. The failure mileage was 49,341.

- Poplar Bluff, MO, USA

problem #9

May 122014

Impala 6-cyl

  • 20,545 miles
Front wheel hub and cv axle nut loose. Replaced front wheel hub part # 88964168, hub 6.307 qy* cpobk. Torqued right front wheel hub and cv axle nut to specifications. GMC factory error in quality control.

- Fresno, CA, USA

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