This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The steering wheel randomly starts jerking while driving and you have to very firmly grip the wheel with both hands to control the car. While the car is idling at a red light or drive thru etc it will jerk back & forth without touching it and then it starts to make a noise. Sometimes it will say check power steering on the information panel. It is just really random sometimes it does it so bad I can hardly drive it and other times it is completely normal. I called my dealership who knew nothing about the recall so I then called GM on 04/22/14 and I was told the recall was being issued & would start being sent out on 4/28/14. Also I was told the dealership do not have the parts to fix it with yet. Since I still haven't heard anything I just called GM again today 6/4/14 & was told the recall still has not gone out but there is a website I can go to and put my car information in to be able to get it fixed? I hadn't heard that one before. While I was holding for the rep to give me the website information the phone call was disconnected and I'm still waiting to see if the rep calls me back. I have also been told that this is not a safety issue which means them giving me another car to drive is not possible. I hope this doesn't become another issue like cobalt and innocent people have to die before Chevrolet will take care of the problem. When a steering wheel is jerking back and forth so bad while you are driving that you can barely control the vehicle that is a safety issue to me. We have always been Chevrolet people but I am really starting to wonder what has happened to them. These are serious issues that need to be resolved. I have a car with 77,000 miles on it and can't even drive it except for short distances. That just should not be!
Steering wheel locking up and shaking there is some clicking sounds in the steering wheel then the power steering light comes on I called they said it was a recall on my power steering but there is nothing they can do because the part has not been made and they cant give me a loaner because they don't have an approval to give out loaner for Malibu recall problems.
The contact owns a 2008 Chevrolet Malibu. The contact received a recall notification for NHTSA campaign id number: 14V153000 (steering). The contact stated that the part was unavailable to do the repairs. The manufacturer was notified of the delay. The contact had not experienced a failure.
As I was driving down the highway I was attempting to switch lanes and my power steering went out in my car causing me to almost hit another car, I pulled over and looked under the hood to see where I could put power steering fluid and did not find a pump. I got back in my car and started it up and the power steering was fine, driving down the road 5 miles and it went out again, I pulled over turned the car off and restarted it and it was fine however this continued to happen every 5-10 miles. I was told of a recall concerning this same issue so I called GM and they told me yes there was a recall on the same year make and model of my car for the same thing I was having trouble with however my VIN was not included. I had to pay $1,158 to have this repaired and I do not feel it is fair. My car had the same issue as the ones under the recall and it is the same make model and year. I feel GM should be responsible.
I was driving down interstate 85 and applied the brakes because the traffic had slowed and the ignition shut off causing the power steering to go out and the brakes stopped functioning. This has happens almost every single time you apply the brakes and it has been an ongoing issues since December of 2013. After almost being in 3 accidents I stopped driving the car for fear of my family's safety. This car should be a part of the GM ignition and power steering recalls but everytime I call GM/Chevrolet I am given conflicting information. In one call my car is a part of the recall and the next call it is not. GM is not being fair or honest in their assessment of which vehicles need to be recalled. The car will not pass inspection because of these issues. I tried driving the car with the single key as I had heard on the news and for the 1 mile that I drove the car in that instance I had no problems but I was afraid to chance it any further. The ignition switch recall needs to be expanded to include more vehicles.
- Gastonia, NC, USA
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I was entering a gas station, I heard bells, steering was affected, was very difficult to steer, caught me by complete surprise. I am 75 years old, I drive a car with less than 25M miles, always maintained by the dealership. Never have had a speeding ticket, one accident (my fault) in almost 60 years of driving, and I almost wiped out, as a gas pump was in my way. Called my dealership, and they said get it to them right away and refrain from driving my car. I did, and then the story begins. Turns out it way my power steering motor, and something to do with the steering column., both needing replacement. As there are recalls on this specific problem for my Malibu, seems that my auto does not qualify. It suspends logic, that the very problem GM required me to repair, does not apply to this instance. They did pay almost half of my bill. But would not budge on the remainder. So can one assume only 1/2 was their responsibility, one has to wonder what half that was. I had the help of my dealership, they tried their best, but when paying for the repair, which I thought would be covered, there was a whopping charge, and my car became a hostage, awaiting payment. Little choice at this point. I opened a complaint with GM, . and after 10 calls later, was told to shove it, as my car did not qualify because of my VIN #. help
The vehicle's power steering assist quit functioning making the vehicle very difficult to steer when my 16 year old was at the gas pump. The GM dealer indicated it need a new steering column and possibly a module. While every model similar, and even vehicles in the same model year are recalled, according to GM mine is not, yet they seemed to know what was wrong before I came into the dealer to get my $90 estimate. I had the vehicle repaired by a third party with a GM part. I am not sure if the new part is any better than the part they took out, because according to GM, there is no recall issue on my vehicle.
The contact owns a 2008 Chevrolet Malibu. The contact stated that while driving 50 mph, the wheels vibrated excessively and forced the contact to grip the steering wheel very hard in order to control the vehicle. The contact stated that while at a traffic light, the power steering warning light illuminated as the steering wheel vibrated. The contact was notified of a manufacturer's recall that was similar with the failure she experienced however, her vehicle was not included in the recall. The dealer and the manufacturer were notified of the failure. The vehicle was not repaired. The approximate failure mileage was 70,000.
The contact owns a 2008 Chevrolet Malibu. The contact stated that while driving approximately 50 mph, the steering wheel jerked and shook without warning. Additionally, the failure of the steering caused the vehicle to pull to the right, which became hard for the contact to maneuver. The contact moved to the shoulder where the vehicle was towed to the dealer but was not repaired. The manufacturer advised the contact that the vehicle was not included in NHTSA campaign number 14V153000 (steering). The failure and current mileage was 25,000...updated 06/17/14 updated 8/23/2017
According to witness, my son was stopped at a red light on a two lane main road (on each side). His 2008 Chevy Malibu was on the outer lane when all of a sudden veered to the left as if heading towards a driveway ( when he originally was going straight to pick up a co worker). The car immediately jerked to the right, crashing into a tree, where parts of the vehicle became embedded into the tree. My son passed away instantly. The speedometer registered 66 mph at impact. His original speed was approximately 35mph especially since he was just stopped at the light. The witness was coming from the opposite side and stopped his car when he saw my son's vehicle crossing into his lane towards oncoming traffic.
I was driving and it did what it always does steering wheel shook and came up on information power steering failure but this time it didn't go back to normal steering and could not control. Got car home and afraid to drive again.
On several occasions I received a message on the console "power steering" and could not turn the wheel. I would be in a parked position or pulling out (in reverse) of a parking spot. I would turn the car off and back on and the message would go away. Also I got a message regarding the passenger side air bag was not working. This would happen each time I would start the car and it would stay on.
I was just leaving a patient and turned right on to halsted ave at 109th in Chicago, il and my power steering indicator popped on, my vehicle became very sluggish and my speedometer stopped working but the car was moving I quickly pulled into a gas station and called my husband. The steering again was very sluggish and the speedometer was very unsteady. He was able to get it home. I took it to the shop, and found out there is a recall on 2008 Malibu because of this very problem. When I called them they told me my vehicle was not included in this recall and a second letter would be sent out on April 28, 2014. GM is really terrible about this they know this is a problem with there electronic power steering(eps) and yet want me to pay to get it fixed and hope for reimbursement now. Now if I wait for this letter will be in danger of a crash that they're are aware can happen..is there anything else I can do besides this complaint.
06/18/2013 sudden onset of steering pulling to the rt and popping @ brake pedal & steering wheel. Svc: Rotate & balance * did not fix problem. 06/23-service traction/traction off on dic. Svc: Scanned for codes-told to bring back when display on dic. 07/22 brake light out. Svc: Replaced bulb. 07/23 scanned for codes 3 times, checked battery/alternator. 09/11 brake job, turned rotors, ran scan, pulled BCM (passenger side) checked for fretting corrosion. 09/19 service traction finally on dic- replaced brake light switch, reset codes. 57 miles later warning back on. Scanned for codes-multiple codes. 09/20 ran scan while driving (svc traction not on dic)- multiple codes * recommended contact Chevrolet to be diagnosed - too many codes. Called chev. Customer service- referred to dealer. 10/03 @ dealer: Cs request scan for codes - has stabilitrac-tcontrol on-brake light on but press brakes and lights go off-diag only perf diag test ebcm code C056100 BCM code C0277 00. *replace bpp sensor, clean apply dielectric to BCM conn., relearn bpp sensor and clear codes. $212.23. On same wo: Cs: steering will pull or twitch lft to rt **perform spec. Policy 10183 steering assist. $0. */21@7:30am transporting my 2 disabled children to school, took rt and completely lost steering. Called for tow to dealer**cspower steering light comes on-steering tightens up-won't steer-then light goes off and steering comes back on. Perfdiag test code C0545 diag ps. Replace column & setup position sensor turning & torque sensor $763.08. * not fix steering popping & pulling. Called dealer in Nov. Wanted $65 diag. Fee. 02/02 took to independent shop: Lubed intermediate shaft per tsb did not fix. 02/11 svc traction back on!!! called dealer, told to bring in when on dic to scan for codes - really! wanted another $65.cannot afford to take into dealer. 04/03/14 steering popping and pulling! unsafe car!!!
The contact owns a 2008 Chevrolet Malibu. The contact stated that while driving at various speeds, the power steering assist failed, making the steering wheel very difficult to turn. The contact also indicated that while at a stop light the steering wheel would shake. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no solution was offered. The contact was informed that the vehicle was not included in NHTSA campaign number 14V153000 (steering). The contact stated that the vehicle exhibited the same defect as listed in the recall. The failure mileage was 87,000. Updated 06/10/14 updated 06/13/14
The contact owns a 2008 Chevrolet Malibu. The contact stated that the power steering assist failed numerous times with the illumination of the power steering warning light. Additionally, the vehicle would stall sporadically. The contact was able to restart the vehicle each time after each failure but only after several attempts. The contact referenced NHTSA campaign id number: 14V153000 (steering) however, the vehicle was not included in the recall. The vehicle was taken to an authorized dealer, who diagnosed that the power steering column, power steering control module and the intermediate steering shaft needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 139800. Updated 5/21/14 the dealer informed the consumer, the steering column, power steering control module and the intermediate steering shaft, all needed to be replaced. Updated 08/07/14
The front end makes clunking noises while turning. Dealership "fixed" it. Started doing the same thing a few weeks later. The steering wheel also shakes while driving. At times making it difficult to control. Very unsafe!!
When I get into my car and start it the warning signal for power steering comes on the screen and there is no power steering. I shut off the car wait a few minutes and restart then its fine. The dealer says its a torque sensor on the steering column and that this car has electric motor driven power steering. The dealer also said even though there is a recall for this in other models mine is not included. I have read 5 out of 15 complaints about this steering problem on your web page. How do we pressure GM to take responsibility. The repair shop replaced the power steering module and torque sensor.
A D V E R T I S E M E N T S
- Gate City, VA, USA