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10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
53,433 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2003 Chevrolet Suburban windows / windshield problems

windows / windshield problem

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2003 Chevrolet Suburban Owner Comments

problem #7

Jun 072013

Suburban

  • miles

A D V E R T I S E M E N T S

Rear window of our Suburban is ready fall out. This would not injure us, but would be devastating to cars following us. General Motors knows of this defect as they changed the design of the rear window in the following two years. Their response to my complaint was that a fix was available through safe lite, but not performed by Chevrolet.

- Chevy Chase, MD, USA

problem #6

Aug 062010

Suburban

  • 124,000 miles
Rear window hinge broke off from window frame on 2003 Suburban. Very rarely opened window by itself always opened entire hatch. Can not find any recalls or complaints by GM but yet can find several 100 complaints by individuals. GM wants 1,000 to fix. It is obviously a design flaw after paying $43,000 for it GM should step up. They will check the welds on rear window for a flaw but not the hatch part which is what breaks. Have always bought Chevrolet and this is the longest one I have owned but I will be heading to a different real soon. Read about the window blowing out at highway speeds--guess we shouldn't care if it is blowing away from us--right.

- Springfield, MO, USA

problem #5

Aug 062003

Suburban

  • 124,000 miles
Rear window hinge broke off from window frame on 2003 Suburban. Very rarely opened window by itself always opened entire hatch. Can not find any recalls or complaints by GM but yet can find several 100 complaints by individuals. GM wants 1,000 to fix. It is obviously a design flaw after paying $43,000 for it GM should step up. Read about the window blowing out at highway speeds--guess we shouldn't care if it is blowing away from us--right.

- Springfield, MO, USA

problem #4

Oct 252006

Suburban 4WD 8-cyl

  • Automatic transmission
  • 51,230 miles

A D V E R T I S E M E N T S

Passenger side, glued-on hinge to hatchback glass failed. Hinge separated from glass causing glass to fall toward child, standing near rear of vehicle. Glass is a large, heavy panel and should be secured with more reliable material. Search of internet (to find proper fix to problem) found hundreds of similar incidents and little satisfaction from dealership. My dealership refused to assist with any glass related issues. Cost $900 to repair.

- Brookline, NH, USA

problem #3

Jun 202005

Suburban 8-cyl

  • Automatic transmission
  • 29,000 miles
The back liftgate window on my 2003 Chevrolet Suburban unexpectedly exploded while the car was sitting in my driveway. The car had been parked for a couple hours and was sitting in the shade on a nice warm but not hot day. I was about 40 feet away when it happened and hear the loud noise. Nobody was near the car and no known object hit the glass to cause it to break. Glass pieces were thrown ~10 feet from the car and some glass was also inside the car. The frame of the window was still latched but was bent outward. The hydraulic lifts were extended. The car was still under its warranty period but the dealer would not accept it as a warranty claim because he couldn't verify that something didn't hit the window. I suspect there may be a design flaw or installation flaw that placed too much stress on the window. A new window was ordered and installed at the dealer.

- Midlothian, VA, USA

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problem #2

Mar 282005

Suburban 4WD 8-cyl

  • Automatic transmission
  • 45,800 miles
While parked in a parking garage with the rear hatch open (retrieving items from the back) the rear window exploded without any sort of contact or apparent cause. Owner was injured by exploding glass.

- Bremerton, WA, USA

problem #1

Dec 312004

Suburban 4WD 8-cyl

  • Automatic transmission
  • miles
Rear window blew out unexpectedly while consumer went to lock the vehicle. Consumer contacted manufacturer since the window could have injured the back passengers.

- Bridgewater, MA, USA

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