This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While I was sitting in my parked vehicle, engine off, leaning towards the center of the car to adjust something the headrest of the driver's seat deployed unexpectedly. It is unable to be re-attached, and I found a small piece of broken plastic in the rear seat that hadn't been there before. Having looked at recall information and other incident reports, I believe this to be in the same category of some other complaints regarding headrest failures. I will be contacting my dealer to get this repaired. I bought the car new in 2013.
Driver seat headrest deployed while driving on smooth highway surface at 70mph making a large noise and hitting hard the back of driver's head. There were no lights or indication of problems on the dash board. After I examined the headrest the plastic holding the metal bar had deteriorated so that the bar could not be placed back in its original spot, and the bar was found in the clamp below. The clamp was still locked. The headrest could not be reset since the plastic was broken. The headrest in this vehicle has had 3 recalls for not deploying in an accident and all have been serviced on this vehicle. This vehicle has never been in an accident and has had no reason to deploy. The force when deploying can cause neck or head injuries to the occupant and therefore this is a safety hazard. The company would not cover replacement and the total cost to replace the headrest and install came to $730. After discounted with a coupon for 12%.
At approximately 3:10pm on 8/29/19, the car was on and in park with the ac turned on, as my son in law was placing his 33-month baby in the car seat, located behind the drivers seat. My son in law sat down in the driver seat and was pulling his feet into the vehicle when he heard a loud blast and felt the seat headrest explode against his neck and back. He states he may have blacked out for an undetermined time. Although he was disoriented, he then turned around in the seat to check on his son, who was crying. He noted that the headrest was split apart. No notation of any dust or particles were noted. He then drove the vehicle home and parked it in the driveway at our home. My son in law had bad headaches that night, so I encouraged him to go to the emergency room to be checked. The er physician felt that he did have a concussion and gave him instructions on care post-concussion. Chrysler is sending a technician to check the car. I have signed an agreement that allows them to review the orc (occupant restraint controller) and the edr (event data record) and to share this information with the NHTSA. This car was purchased in may or June 2016 from carmax in austin Texas and has been in for all recalls since that time. There is one recent recall that has not been completed due to waiting for texan Chrysler/Dodge to get the part and call me. Please let me know if any further information is needed from me. I am very concerned that this could have caused a collision or worse and injured my family. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Porter, TX, USA
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"takata recall" my front passenger headrest opened up and can not be put back together. I came out to get in and it was open. Took it to dealer and they said it would cost over $400 to replace. The car was setting still.
On August 20th I noticed the headrest on the front passenger seat had deployed. The headrest mechanism deployed while the vehicle was parked. I noticed several small pieces of black plastic on the front passenger seat. Upon examining the headrest, I saw that the plastic which was supposed to hold a spring mechanism had failed. The active head restraint was allegedly fixed during an earlier Chrysler recall, as there were issues with the arh not deploying. It now appears that the fix may be calibrated too sensitive and the ahr deploys with no trigger event. My Chrysler 200 had 51,000 miles when this occurred; it is still cover by a platinum service contract although the dealer is balking at allowing the repair under warranty. The defective headrest is still installed in the car. I am contacting Chrysler to make the needed repairs as well.
Driver's head restraint was activated without cause. Dealer replacement costs $390, not including service and installation charges. Vehicle was parked in an area outside a meeting place and there is no visible damage.
The contact owns a 2013 Chrysler 200. While driving 30 mph, the contact and his spouse were involved in a crash with another vehicle. The air bags did not deploy. The contact's wife sustained severe whiplash, and injuries to the back and head. The contact injured his chest on the steering wheel. Medical attention was received. A police report was filed. The vehicle was towed to an independent mechanic where a new grill, bumper, paint and doors were added. The contact stated that the crash was related to NHTSA campaign number: 16V668000 (seats and air bags). The VIN was included in the recall. The dealer and manufacturer were not contacted. The failure mileage was 46,066.
While sitting in the parked vehicle at a gas station, the headrest pop open banging my head against the back of the headrest causing my head to hurt for hours. Unfortunately, I've been unable to fix this problem on my own.
I was a front seat passenger in a Chrysler 200 2013. We were on a city street going approximately 35mph. The passenger side headrest deployed without warning causing a violent jolt and injuries to myself. There was nothing that would have caused it to deploy. The road was smooth..no pot holes. Nothing hit the car. Speed was not a factor. Weather was not a factor. It was sudden, loud and abrupt.
I was driving down a city street at a speed of 25 mph and my head restraint deployed. I was extremely startled by this. Please be careful because this is extremely dangerous. This incident left me sore in the back of the head. I'm not sure what caused the head rest to deploy.
I parked in my driveway. When I exited the vehicle I heard a loud noise and say the driver headrest pop up and split apart disclosing the internal mechanism. I was fortunate not to be driving when this occurred. I have found at least 16 complaints concerning this problem on the internet and I'm amazed that there has not been a recall. I fear that the passenger headrest will pop and injure my passenger.
The contact owns a 2013 Chrysler 200. While the vehicle was at a stop, the front driver's side headrest air bags exploded without warning or impact. The dealer was not notified. The manufacturer was made aware of the failure and stated that there was no recall. The manufacturer promised to investigate the matter, but did not get back with the contact. The contact sustained minor injuries that did not require medical attention. The vehicle was not repaired. The failure mileage was approximately 60,000.
The contact owns a 2013 Chrysler 200. While the vehicle was parked, the active head rest deployed. There were no injuries. The vehicle was taken to carlock Chrysler Dodge Jeep Ram of tuscaloosa (550 skyland blvd E, tuscaloosa, al 35405, (205) 759-4421) to be diagnosed. The contact was not provided information as to the cause of the deployment. The vehicle was currently being repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 96,569.
I WAS DRIVING ON THE FREEWAY WHEN I NOTICED SMOKE COMING FROM UNDERNEATH MY HOOD AND THE SAME TIME MY CAR WAS LOOSING POWER I GLANCED AT MY WARNING LIGHTS IN WHICH THERE WAS NO WARNING INDICATION THAT MY CAR WAS HOT NOR DID THE ENGINE LIGHT APPEARED. I FINALLY PULLED TO THE SIDE OF THE FREEWAY ALMOST CAUSING A PILEUP WITH A BIG RIG I PROCEEDED TO OPEN THE HOOD WHEN I NOTICED OIL THROUGHOUT THE ENGINE I TAKE IT TO THE DEALERSHIP IN WHICH THEY CONTACTED THE WARRANTY DEPT IN WHICH THE CAR WAS STILL UNDER WARRANTY.MY CAR SAT AT THE DEALERSHIP FOR APPROXIMATELY 60 TO 90 DAYS THE WARRANTY DEPT WANTED VARIOUS PIC OF THE ENGINE A DIANOGSTIC TEST WAS PERFORMED THE OUTCOME WAS EVERYTHING WAS PROPERLY RUNNING THE DEALER SHIP FOUND A PISTON RING THAT CAME OFF THE PISTON AND A NEW ENGINE HAD TO BE PUT IN THAT'S WHEN THE WARRANTY DEPT DENIED MY CLAIM STATING IT WAS MY FAULT BECAUSE I CHANGED MY OIL IN WHICH I DID AT LEAST 4 TO5 TIMES A DAY I MAILED THEM PROOF OF MY PURCHASES OF THE OIL SUPPLIES I BOUGHT BUT WAS STILL DENIED THE CAR DEALERSHIP TOOK IT UPON THEMSELVES TO PAYOFF THE REMAINING BALANCE OF 10000 BECAUSE I COULDN'T AFFORD TO BUY A NEW ENGINE WHICH WAS UNDER WARRANTY CAN YOU PLEASE ASSIST ME THE CAR DEALERSHIP HAS BEEN AVOIDING ME AS WELL AS MY PHONE CALLS IAM A SPORTS OFFICIAL IN WHICH I LOST ALOT OF WORK DUE TO NO TRANSPORTATION [XXX] THANK YOU FOR YOUR TIME. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Takata recall. The contact owns a 2013 Chrysler 200. The contact received notification of NHTSA campaign numbers: 16V668000 (seat belts, air bags) and 17V640000 (air bags, seats). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The dealer was contacted (nichols Chrysler Dodge in burlington, nc, 336- 229-6901) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall the airbag in the headrest is showing it is not working on the dash. Was told it is not on the recall list and will cost $500 to replace. This notification is on all the time. Nothing had happened yet but I am concerned it could if the airbag is not replaced.
A D V E R T I S E M E N T S
- Hot Springs Village, AR, USA