This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Brake failure every 16000 miles or so. I had to replace the front brake pads 4 times since I had this vehicle. I had to replace the rotors twice since purchase because the rotors delaminated. Yesterday the van had a hard time stopping. It was like the front brakes were not grabbing.
We had to have the entire braking system completely replaced on our vehicle. It had 26,100 miles on it at the time of the repair. They were not covered under warranty. This work was done on 10/05/04. I was involved in a minor car accident on 8/21/04 and think that the failing brakes hindered my ability to stop in time.
While starting up the vehicle, the ABS warning light appeared on the dashboard and remained on. The vehicle was taken to the dealer for inspection and the mechanic determined that the wheel speed sensor needed to be replaced, which had already been replaced three times. The ABS light had come on after the rear drivers side tire blew out. The dealer stated that the ABS light had come on due to it being burnt out.
When the brakes are applied there was a noise coming throughout the driver and passenger sides. Dealership inspected several times, replaced disc, pads, and sensors, at least three times. However, the problem still recurred. Also, automatic transmission problem.
After purchasing vehicle brake light illuminated, indicating brake failure. Dealer was notified, and mechanic stated there were problems occurring. However, mechanic had no solution for problem until investigation through manufacturer had been closed.
I purchased a new 2002 Dodge Grand Caravan on 10/6/01. Within a week I experienced a sudden and swift drop in brake pressure when stopped at a stop sign or traffic light. The dealer was unable to duplicate problem and said come back if problem persists. I returned the vehicle again at 5 weeks of ownership for the same problem. I again was told that they were unable to duplicate problem, and that this is the way a Grand Caravan "breaks in" by the service manage evona hartzell. I returned my vehicle again at 6 months for a week, a factory rep drove my car exactly five miles and declared the brakes in perfect working order, he did no other inspection. The van was back in the service department one week later for the fourth time for the same problem. All four visits totalling over 12 days for the same problem that they claim they can not duplicate therefore no repair is necessary. At 8 months of ownership the drop in brake pressure is now occuring during the braking process as well as when stopped for a period of time. The problem is worsening and the dealer refuses to acknowledge that there is a problem with my vehicle. I can provide you with detailed documentation at your request.
A D V E R T I S E M E N T S
- Lawrenceville, GA, USA