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CarComplaints.com Notes: A prime example of why you should never buy the first model year of a new vehicle.

10.0

really awful
Crashes / Fires:
15 / 1
Injuries / Deaths:
14 / 0
Average Mileage:
19,472 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Dodge Journey seat belts / air bags problems

seat belts / air bags problem

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2009 Dodge Journey Owner Comments (Page 5 of 11)

« Read the previous 20 complaints

problem #137

Jul 312013

Journey

  • 51,000 miles

A D V E R T I S E M E N T S

The contact owns a 2009 Dodge Journey. While driving 35 mph, the vehicle was crashed. The details of the crash were unavailable. The air bags did not deploy. There were injuries to the contact's knees and lower back that required medical attention. A police report was filed. The vehicle was repaired, but the details were not available. The manufacturer was made aware of the failure. The failure mileage was 51,000.

- Jasper, AL, USA

problem #136

Nov 132015

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (electrical system, air bags); however the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact did not experience a failure. Parts distribution disconnect.

- Roxboro, NC, USA

problem #135

Nov 132015

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact received notification NHTSA campaign number: 14V373000 (electrical system, air bags) however the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact did not experience a failure. Parts distribution disconnect.

- Roxboro, NC, USA

problem #134

May 152015

Journey

  • miles

A D V E R T I S E M E N T S

The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure. Part distribution disconnect.

- Melford, OH, USA

problem #133

May 162015

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Westchester, OH, USA

problem #132

Oct 072015

Journey

  • 60,000 miles
The contact owns a 2009 Dodge Journey. While driving approximately 40 mph, the vehicle shut off. The failure recurred multiple times intermittently. The vehicle was taken to a dealer for diagnostic testing. The mechanic replaced the ignition switch, but the failure persisted. The vehicle was not repaired. The contact also stated that the air bag warning indicator illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The contact was notified that the VIN was not included in NHTSA campaign number: 14V373000 (air bags, electrical system). The approximate failure mileage was 60,000.

- Redford Township, MI, USA

problem #131

Oct 012015

Journey

  • miles

A D V E R T I S E M E N T S

The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Danville, CA, USA

problem #130

May 192015

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. One dealer stated the contact was first on the list and another dealer provided no disclosure as to what number the contact was placed on the waiting list. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. Updated 1/12/16

- Bridger, MT, USA

problem #129

Jun 122015

Journey 4-cyl

  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Update 01/15/16 MA updated 01/27/16.

- Granger, IN, USA

problem #128

Sep 102015

Journey

  • 143,000 miles
The contact owns a 2009 Dodge Journey. The contact stated that the air bag warning light flashed and then randomly remained illuminated. The vehicle was taken to a mechanic who inspected the vehicle and provided a diagnostic trouble code. The vehicle was not diagnosed or repaired. The vehicle was not included in NHTSA campaign numbers: 14V373000 (air bags and electrical system) and 09V118000 (air bags and electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 143,000.

- East Falmouth, MA, USA

problem #127

Aug 012015

Journey

  • miles

A D V E R T I S E M E N T S

The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Sharpsville, IN, USA

problem #126

Oct 082015

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Denver, CO, USA

problem #125

Oct 072015

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part was unavailable to perform the repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Plains, PA, USA

problem #124

Sep 232015

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Rock Falls, IL, USA

problem #123

Oct 052015

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V313000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Lancaster, PA, USA

problem #122

Sep 292015

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Burgaw, NC, USA

problem #121

Sep 222015

Journey

  • 51,000 miles
The contact owns a 2009 Dodge Journey. Upon starting the vehicle, it stalled and was unable to restart. The contact stated that the engine and windshield wipers failed, and the instrument panel lighting illuminated continuously. This was a recurring failure. The dealer advised the contact to bring the vehicle in for repair. The manufacturer was not notified. The approximate failure mileage was 71,000. On January 4, 2013, another vehicle crashed into the rear of the contact's vehicle. The contact's vehicle spun around, became airborne, and landed upright. The air bags failed to deploy. A police report was filed. The contact sustained injuries to left shoulder and had to wear a brace. The contact sought medical attention. The vehicle was taken to an independent mechanic, but was not repaired. The manufacturer was not notified of the failure. The failure mileage was 51,000. Updated 02/10/16

- Brunswick, GA, USA

problem #120

Jul 262014

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.

- Horse Cave, KY, USA

problem #119

Jun 012015

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Tehachapi, CA, USA

problem #118

May 162015

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle stalled and the service engine warning light illuminated. The failure occurred several times. The vehicle was taken to a dealer where the failure was unable to be determined. The vehicle was taken back to the dealer who replaced the win module four times and the failure recurred. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) but the part was not available. The manufacturer was notified of the failure. The failure mileage was not available.

- Dalzell, SC, USA

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