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definitely annoying
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
38,793 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Dodge Journey electrical problems

electrical problem

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2012 Dodge Journey Owner Comments (Page 1 of 2)

problem #30

Sep 102016


  • 74,000 miles


We had issues with the differential, updates needed and Dodge has no clue. But now this...we have a 2012 Dodge Journey that is acting very strange. It started with the headlights being on, even when they were off (we do not have automatic lights)...then after the car was off, the headlights would flash on and off every 10-30 seconds, we would have to undo the battery to keep it from dieing. We replaced the headlights switch and it still does and added a symptom. When my husband would manually lock the doors, it would unlock by itself. We were told it was the tipm which has to be done by Dodge. Not sure what it will do next!

- Pawtucket, RI, USA

problem #29

Aug 032016


  • 47,900 miles
The contact owns a 2012 Dodge Journey. The contact stated that when the passenger seat was moved forward and/or backwards, the air bag light turned on and off and then remained illuminated. The vehicle was taken to a mechanic who diagnosed that the "B1C4E passenger positioner open circuit "did not send the signal to inflate or to activate in case of a crash". the passenger side wiring needed to be replaced. The manufacturer was not notified. The approximate failure mileage was 47,900.

- Ingleside, TX, USA

problem #28

Jul 052016


  • 46,000 miles
The uconnect touch screen system went blank and the uconnect touch hand controls along with the switch bank controls stopped working. This means no heat or ac control and no radio/volume control. Even though this happened in mid summer, if it had happened in winter, there is no control of defrost system and a potential driving hazard. The dealer diagnosed the problem as a faulty telematics gateway module and the whole radio system needs to be removed to replace it. Cost $800 to fix!

- Burlington, WI, USA

problem #27

Jun 142016


  • miles


I purchased a used 2012 Dodge Journey in September 2015 from lakeshore Chrysler Dodge and Jeep of slidell, Louisiana. We have had nothing but problems since driving off the lot. Found out after purchase that the car was not inspected prior to dealership reselling it. Before I even got home the check engine light came on. I called the dealership and reported issues. They did the oil change and inspected the car and said everything was fine it was "normal noises" however after complaining and complaining the were able to locate and fix the issue with the shifting noises and jolting. We are still experiencing the "normal noise" of three clicks when the engine turns off. We have numerous electrical/computer issues. The air, radio, touch screen, lights, all got off randomly. The system will not respond even if the vehicle is turned off and back on. It works when it wants to. We have issues where the car accelerates faster on its own have to break while car still tries to accelerate. We have had this vehicle in the shop numerous times since the purchase and they "can not duplicate the issue" so they can not fix it. I have provided numerous videos showing and proving the electrical/computer issues we are having. Dodge refuses to do anything to fix the situation. Everything is at our expense. Wants us to pay 150 diagnostic fee on top of having to get rent-A-car for the duration of time the vehicle is in the shop. The dealership has had my car on numerous occasions. One time they had it for over 18 days and said "normal noise" and "could not duplicate" however out of the 18 days they only drove the car 35 miles. I no longer feel safe driving this car. It scares me just to drive to the local grocery which we gotten stuck and had to have towed to dealership. I am so scared & trapped in this car with no way out. Contacting a lawyer this can not be legal to sell defects.

- Pearl River, LA, USA

problem #26

Jan 142016


  • 49,000 miles
The contact owns a 2012 Dodge Journey. While the key was in the vehicle, the sensor illuminated and indicated that the key had left the vehicle. The vehicle would shut off without warning. The vehicle would not shift up or down from fourth gear. Even when turning the vehicle off and restarting, the vehicle remained in fourth gear. The manufacturer was notified. The dealer was unable to duplicate the failure. The vehicle was not repaired. The approximate failure mileage was 49,000.

- Avondale, AZ, USA

problem #25

Nov 292015


  • 73,000 miles
Wife was driving the car and the battery light came on and radio and heater went off. She took it to oreillys and they said it was the altenator. I replaced the altenator and the heater or defroster still will not work and the battery light is still on. We have had problems with the computer with this car. The turn signals were not working correctly when you turned on the left signal the right signal would come on. Really dissapointed in this car at this time and Dodge

- Ozark, MO, USA

problem #24

Dec 312014


  • 33,000 miles


The contact owns a 2012 Dodge Journey. While driving at approximately 55 mph, the throttle and traction control warning indicators illuminated and the vehicle shook violently. On a separate occasion, while driving at low speeds, the engine stalled without warning. The failures recurred numerous times. The vehicle was taken to a dealer where it was diagnosed that the BCM needed to be replaced and reprogrammed. The vehicle was repaired, but the failure recurred. While driving at approximately 15 mph, the check engine, throttle, and traction control warning indicators illuminated and the steering wheel seized. The vehicle was towed to the dealer where it was diagnosed that the BCM needed to be replaced and reprogrammed. The vehicle was repaired, but the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 33,000. Updated 05/03/16

- Lilburn, GA, USA

problem #23

Nov 112015


  • 73,000 miles
On November 11,2015, we were traveling from home to a doctor's appointment for a surgical procedure. We were traveling on interstate 65, in heavy traffic, going around 70 mph when vehicle suddenly stalled, engine malfunction light came on, and vehicle lost all power. We were in the right lane and able to coast off the highway and avoid being hit. Vehicle would not restart and had to be towed to dealership that sold it. They were able to crank the vehicle and said there was nothing wrong. Because of safety concerns we pushed them to check further and they then said there were a couple of sensors that needed to be replaced (camshaft position sensor & crankshaft position sensor). We're in the process of replacing those. The vehicle is a family vehicle that is used regularly to Transport children and other family members. There is a definite safety concern with a vehicle that would suddenly lose power, with no warning, and could lead to a serious accident. Dodge should recall until it is repaired.

- Honoraville, AL, USA

problem #22

Apr 112013


  • 34,400 miles
Since I purchase my car, the radio has gone out of conto andconstinley keep changing the channels and won't stop. While driving my radio and HVAC turned off and interior light came on. Now my gears hesitating to shift (sticking) when turning making a loud thump. This all happens while driving on a highway, street. If I hit a bump, my radio would change channels

- Smyrna, DE, USA

problem #21

Oct 032015


  • 57,000 miles
The contact owns a 2012 Dodge Journey. The contact stated that while driving at 5 mph, the vehicle stalled and the check engine warning light illuminated. The vehicle was towed to an independent mechanic; however, details of the diagnosis could not be provided. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 57,000.

- Jamestown, TN, USA

problem #20

Aug 032015


  • miles


The instrument panel which controls your ability to turn on radio, tape player, and heating/air conditioning has gone out. I purchased this car in November 2013, and it's unfortunate for me that I did. Another failure of this automobile is when it rains heavily, my back doors fill with rain water. You can hear it inside of the doors. It makes me believe that the car was in some type of flooding condition. My back wheel on the drive's side also has a brownish-red tinge that appears to be rust. I am disappointed. Did I see the correct report of the reliability of the car? when you place the key in the ignition and start, or use any of the modes on the ignition, the screen was constantly stating, "loading, " and it turned black and is out. This happened before in 2014 and I thought that maybe it was just a glitch, but it isn't.

- Saint Louis, MO, USA

problem #19

Jul 222015


  • miles
The contact owns a 2010 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Jefferson, MD, USA

problem #18

Jul 202015


  • 83,000 miles
Bluetooth / uconnect / voice recognition stopped working

- Ringgold, GA, USA

problem #17

Aug 072014


  • 50,000 miles
The contact owns a 2012 Dodge Journey. The contact stated that the vehicle exhibited electrical failures with the air conditioner, heater, door locks, lights operating independently and an overheating steering column. The vehicle was not included in NHTSA campaign number: 09V082000 (electrical system). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,000. The VIN was not available.

- College Park , GA, USA

problem #16

Apr 062015


  • 73,000 miles
Driving typically less than 25 mph and car shuts down. Which makes me have to brake, place car in neutral and start again then switch to drive. I took car to dealership and because it didn't show on the electrical tester they said nothing was wrong. But the vehicle continues shutting off while I am driving with my children in the car.

- Alexandria, KY, USA

problem #15

Dec 252012


  • 24,000 miles
My radio will not change stations or inputs from satellite, am, fm, or cd. Sometimes it will turn all the way up and I am unable to turn it down or off or anything. I've even pulled the car over and turned the engine off but, when I turned it back on the volume remained up and I had to drive home very distracted. The worst part is that it will jump stations at this loud volume and nothing can be done to fix it. Everytime I take it to the dealer they say they are unable to find any problem..

- Hammond, IN, USA

problem #14

Apr 062015


  • 62,000 miles
Stuck in the middle on nowhere twice with 2 young children! started having problems on the highway on my way home. Started fine in the am before leaving families house. After stopping for gas I was driving the Journey when it lost electrical power while driving home causing radio shut off, lights on dash continued to flash (abc, traction control, airbag) was able to get home and vehicle RPM's went to 4000 and shut itself completely off. 3rd incident was on 4/6/15 driving vehicle back to Texas to auto shop to be worked on, completely shut off 4 times within a 20 mile drive and RPM's continued to jump each time before shutting off between 4000-5000.

- Conroe, TX, USA

problem #13

Feb 192015


  • 50,000 miles
Vehicle would not start after work. Started fine in the am before going to work. After work, after 3 times of trying to start the vehicle was able to get it started to drive over to autozone to hook up to a computer. Battery had to be replaced. 2nd incident was on 3/17/15-Journey lost electrical power while driving home causing radio shut off, lights on dash continued to flash (abc, traction control, airbag) was able to get home and vehicle RPM's went to 4000 and shut itself completely off. 3rd incident was on 3/19/15-driving vehicle back to Washington to auto shop to be worked on, completely shut off 4 times within a 20 mile drive and RPM's continued to jump each time before shutting off between 4000-5000. Phone call from auto shop on 3/20/15 stating alternator is not working and is on back order to do recalls.

- New Haven, MO, USA

problem #12

Nov 052012

Journey 6-cyl

  • 60 miles
The problem started right after I got the vehicle home, the power window did not work nor the power lock. When started the heat and air control would reset themselves. Also, the clock and radio would go on and off on its own. Now the problems have increased, my slip resistance is not working, I am hearing all sorts of noises underneath the vehicle, especially when turning. Also, I am using more gas mileage than what is told about the vehicle, to be honest if I had it to do over again I would have never traded my truck in on this vehicle. But, now I am stuck with it and the payments even when it comes to the point of the need of parking the vehicle because I will not risk my families life in a vehicle that has as many problems has this one is having.

- Raccoon, KY, USA

problem #11

Jan 282015

Journey 6-cyl

  • 26,291 miles
I was driving on expressway, charging system light came on, engine power was erratic, vehicle slowed and rpms went to 4000, radio stopped, air bag light came on, ABS light came on. I exited expressway, parked vehicle and shut it off. Vehicle would not restart until battery was recharged. Mechanic determined that the alternator had failed. Auto repair shop installed a new mopar alternator and recharged the battery.

- Cheektowaga, NY, USA

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