accessories - interior problem
8.6
pretty badTypical Repair Cost:
$740.00
Average Mileage:
86,866 miles
Number of complaints:
42 complaints
Most common solutions:
- dodge should make this a major recall (24 reports)
- not sure (13 reports)
- replace dashboard (5 reports)
Helpful Websites About 2000 Dodge Ram 1500 cracked dashboard
2003Jun 01
Ram 1500 318
- Automatic transmission
- 35,000 miles
i am now replacing the dashboard on the 2000 ram dodge 1500 for the second time(first
was 2003) which will make my 3rd dashboard. interestingly, in order to save money,
i called salvage yards for a dashboard and there were none because they were all cracked as well. i have contacted dodge and i'm not sure the problem has been corrected. what a pain . what poor quality in the vehicle. the problem is widespread throughout the country and well documented
2007May 30
(reported on)Ram 1500 5.9L V8
- Automatic transmission
- 58,000 miles
My dashboard is cracked in at least 20 different areas with one piece actually caved in over the driver's area. I have tried to repair the cracks with epoxy, but they continue to spread. Until now, I thought I was the only one with a defective dash. Apparently, there are many of us and Chrysler has yet to attempt a resolve. News station 6 out of Orlando, FL has reported on this issue, and you can read about it online. They reported floods of e-mails coming into their station of owners with the exact same problem. Shame on Chrysler for not addressing this issue better. I too would love to see a class action lawsuit. I would be in the front as well!!!!!
2007Sep 14
Ram 1500 SLT V8 Magnum
- Automatic transmission
- 92,000 miles
Dashboard cracked and subsequently broke into small pieces. Repair shop has tried for 9 months to get a replacement and cannot get the back ordered part. Local dealers are no help, and problem appears to be fairly chronic.
2008May 17
Ram 1500
- Automatic transmission
- 125,000 miles
I've read about this being a problem so I have watched closely and sure enough while cleaning the interior I found my dash has started cracking. It starts at the defroster vent on the drivers side and is working its way straight up. I marked where the crack stops and will watch daily to see if it continues, which I'm sure after reading all the complaints it will. Just another reason to switch to Honda or Toyota.
2005Jan 07
Ram 1500 Sport 5.9L
- Automatic transmission
- 80,000 miles
My dash exploded unbelievable never seen this before and hopefully never again!
2004May 30
Ram 1500 1500 5.2L V8
- Automatic transmission
- 120,000 miles
click to see larger images
Complaint Photos
I feel mad every time I get in my truck and see inside my dash. This ram problem is the only bad thing in my truck & I feel that dodge should make a mayor recall since the price of this part is extremely expensive.
2005Apr 02
Ram 1500 Sport 3.8L
- Manual transmission
- 250,000 miles
I will never own another Dodge. There service support is about worthless.
2006Jul 26
(reported on)Ram 1500
- 61,025 miles
from the time i bought this 1500 Ram, the dashboard was loose, i had the dealer fix it, they tighted, after the warrenty was up that is when the dashboard started cracking, I have called the dodge company, and the would do nothing about it. first i glue the pieces together, got me a dash cover, but after a year the dashboard cracked in to hundred of pieces.
2007May 01
Ram 1500 1500 5.2L
- Automatic transmission
- 65,330 miles
the interior is garbage all plastic cigarette lighter housing broke, sunglass holder broke, map light broke I will never buy another dodge again
2007Mar 01
Ram 1500 Laramie SLT 5.2L V8
- Automatic transmission
- 85,000 miles
Surprise, surprise....another cracked dashboard here, and the dealer wants a ton of money to fix it. After searching online for "cracked 2000 Dodge Ram dashboard" I find that it's pretty much the rule and not the exception. Of course Dodge refuses to replace it - I hope it doesn't take someone being injured by shrapnel during an airbag deployment to force them to address this issue. It IS a safety issue, not merely a cosmetic issue. Even if it was only cosmetic, the fact is that a lot of us paid a chunk of money for a truck that can't hold its value due to inferior quality. The resale/trade-in value of my truck is in the tank with that lovely cracked dashboard staring out at everyone.
You would think the money they would spend fixing this would be an investment in their future customer base, but apparently they aren't concerned with that.
This was our first and LAST Dodge product. Dodge won't ever see another penny of our money, and we will be sure to advise ALL of our friends away from this company's products.
2003Jun 19
Ram 1500 SLT 5.9L V8
- Automatic transmission
- 38,000 miles
Dash started cracking in june 2003, progressively got worse over next year and then early in 2005 it completely disintegrated, I have huge chunks of the dash missing and the bezel is about to fall off because there is nothing for it to attach to. Was going to replace dash cap but before I could it got to this point and now that won't fix it. Need a complete new dash and that will cost me 1300.00 for Dodge using substandard plastic.
2007Mar 27
(reported on)Ram 1500 Sport 5.9
- Automatic transmission
- 128,000 miles
I have a 2000 Dodge Ram 1500 that has a severely cracked dashboard. At first I thought it cracked because I had the evaporator replaced at about 36001 miles (you know, just out of warranty) and perhaps the technician had 'torqued' the dash a little when he re-installed it. After talking with a local body shop though this cracked dash problem is quite common among the Dodge Ram 1500 trucks. The body shops won't even touch it because too many pieces break in the process of replacing the part. I think it is called the 'upper pan' and I think Dodge should be replacing this piece of shit dash board. I used a sun shield a lot to protect the dash and interior from the hot Texas sun so I do not think this is due to over exposure from uv's. Just my two cents worth, but I have had too many problems with this vehicle in too short of a period of time and I will consider other brands before Dodge when I purchase my next vehicle. Dodge ain't listening either...
2007Apr 26
(reported on)Ram 1500 5.2 V8
- Automatic transmission
- 115,000 miles
Dodge should have had a recall on these. I've seen many of them cracked across the center above the radio. I've only had the dash removed once by a dealer to fix and electrical problem, but they deny doing it.
2007May 09
(reported on)Ram 1500 EXT. CAB V8
- Automatic transmission
- 36,000 miles
We bought this Dodge Ram truck new and the dash started cracking within about 36,000 miles. Some pieces have fallen down inside the dash but we have covered the dash with a dash cover so it's not as noticeable. Since so many folks are having this problem this should be a recall on the dashes. We have never had a dash do this before and we have even owned older vehicles that did not do this. Dodge should replace it.
2005Jan 01
Ram 1500 SLT 5.2L
- Manual transmission
- 45,000 miles
this is my second dodge ram one 1996 and now my 2000 both dashes have cracked severely and it really sucks the whole trucks in perfect condition all black 22inch rims
very nice then you get in and see cracks all over the dash and if close you can see them
through the windshield it makes a nice truck look crappy, dodge wont do nothing about
it and i don't want to pay 900 dollars just for it to crack again so i am pretty much screwed dodge should take better care of its customers i know and they know these dashes are faulty so do something about dodge and keep a good customer happy i had
plans to buy a new dodge truck now i am looking else where because of this.
2006May 10
Ram 1500 Quadcab 5.2L V8
- Automatic transmission
- 59,000 miles
Started as a crack on passengers side and now has chunks falling inside. Tried to glue,but found that glue does not fix the problem. Was told the only way to glue was to use epoxy because of the dash composition. Checked into getting a replacement from the dealer and it is $402 and does not include installing. Had the windshield changed by insurance because of rock crack and the dash is worse now since the windshield has relieve its stress into the dash. Like others before me I now have a holey dash that my grandson doesn't like the looks of! I am due to get another truck, but I'm going for a Chevrolet the next time and crush this one.
2006Jul 12
Ram 1500 Sport 5.9L
- Automatic transmission
- 75,000 miles
Everyone I know with th '98 to '01 Dodge Rams seem to be encountering this in some form or another. I know of 4 cracked dashboards including mine that run from the defrost vent across the dash toward the passenger area. So far mine hasn't started to crumble apart yet although I get a weird pop like the pieces knocking together when I cross rough tracks or terrain. The one vehicle that I know of that didn't have the cracked dash ended up with a cracked windshield that started in the same location. The rumor/guess that I hear in this area is that the vehicle frame has a design flaw that puts strain in the center front area of the cab.
2004Jan 02
Ram 1500 SLT 5.2L
- Automatic transmission
- 78,000 miles
The Dash is not only coming apart, the door on the glove compartment now falls off when it is opened. This truck had to have a new rear end and new transmission put in it before it reached 100,000 miles: And the Tape player just went out.
2007Sep 28
Ram 1500 SLT 5.2L V8
- Automatic transmission
- 120,000 miles
I have a 2000 dodge ram slt and have the same problem with the crack in the
dashboard but theres nothing i can do about it but theres one tip I got for you try
unscrewing the dashboard a bit it helps it so it can move freely when its a hot day
and open your windows.
2007Dec 02
Ram 1500 V8
- Automatic transmission
- 71,000 miles
I have been reading about the cracked dashboard problems and I though I would put mine on the list. I have not looked into any repairs because it looks like no body else has had any luck getting any help. Besides I do not want to spend any $$ if it's going to only get worse.
2007May 05
Ram 1500 Off Road 5.9L V8
- Automatic transmission
- 170,000 miles
I'm trying to trade-in/sell truck and this is the major complaint from potential buyers. It's a huge eye sore and is killing any value in the vehicle I had. The crack in my dashboard makes an otherwise decent looking truck look like crap.
2004Jun 04
Ram 1500 5.2L
- Automatic transmission
- 107,000 miles
OK, I know I am a little behind on this, I even called Dodge and emailed them back in
2004 when this first happened. They told me tough basically. I do NOT have any dash left to put a dash cover on to support it. Even the piece that goes around the instrument
panel is cracked in several places. I took all the pieces and glued them back together and that held for a year. It is not only the material used in the making of the dashes. Dodge should have made the windshields with a little more tint to them since it was a selling point about being able to see out them. If anyone has had their fixed by Dodge let me know.
Thanks,
2007May 10
(reported on)Ram 1500 1500 Quad Cab 360 CID
- Automatic transmission
- 105,000 miles
This crack is in the same place as other trucks being documented. Scot Cooper of ch.6 news (Tampa, FL.) is compiling a file on people who report the same problem. (Pictures sent & available)
2007Jan 16
Ram 1500 3.2L V6
- Automatic transmission
- 75,000 miles
As a major company, Dodge/Chrysler should recall this problem or offer some type of compensation for it. They created a poor product and now they will make more money off of their defect as the service must be provided in their dealerships. A bunch of BS!
Also, don't bother calling their "help" line,800-992-1997. this is no help at all and the dash board issue has been denied for assistance!
2005Jul 06
Ram 1500 5.9L V8
- Automatic transmission
- 85,000 miles
I have a 2000 Dodge Ram 1500 extended cab and the dash has busted all to pieces. It looks like a big jigsaw puzzle. It started out with one crack and in about a years time it has turned into a joke. I don't think much of Dodge if they can't recall and fix something as major as this seems to becoming.
2003Sep 12
Ram 1500 Laramie SLT 5.9L V8
- Automatic transmission
- 50,000 miles
I own a 2000 Dodge Ram 1500 4wd with a very horrible looking Dash. The dash is cracked and huge pieces have fallen in. I have covered it with a towel to make it less visible. It really looks horrible. I have owned Dodge vehicles for many years. My wife and I both drive Dodge's now, but I will not be purchasing another one unless they do something to fix this problem.
2007Nov 07
(reported on)Ram 1500 1500 V8
- Automatic transmission
- 79,000 miles
Cracked dash on my 2000 Ram is junk.It is falling into the wire harness.I wrote Chrysler and no response.This I think is a safety issue.I have several sharp,lose pieces of plastic dash that could fly at me if I ever had a front end collision.
2007Nov 04
(reported on)Ram 1500
- Automatic transmission
- 70,000 miles
Well started cracking at about 70,000 miles filed complaint with dodge did no good,the dealer wants 800.00 for new dash no way am I going to pay that much. I also have a 2003 dodge arm 1500 and the dash is starting to crack on it I like the the truck but don't like the dealing with Dodge
2007Oct 09
(reported on)Ram 1500
- Automatic transmission
- 56,000 miles
I believe that the dash was cracked by Bald Hill Dodge while they had the truck to repair it. No help from the service manager.
2007Oct 28
(reported on)Ram 1500
- Automatic transmission
- 79,000 miles
My 2000 Ram 1500 dashboard is so badly cracked pieces are falling off.I would think this would be a safety issue.The dash behind my passenger airbag is gone.........why will Dodge not fix this?
2007Oct 20
(reported on)Ram 1500 SLT 5.8L
- Automatic transmission
- 64,000 miles
Same Same Same....I have a Dodge Ram 1500 SLT assembled in St. Louis Mo. Noticed the dash cracking after having a Pioneer GPS installed at Circuit City I, in my mind, was blaming them (Circuit City)at first but something told me it wasn't their fault after more and more cracks started showing up all over. I found this site and confirmed its shotty cheap material. Nothing I hate more than crappy work and things that fall appart and the folks responsible not standing up and making it right. Thanks Dodge, next time you bend over I hope I can return the favor. [end rant]
2007Oct 03
(reported on)Ram 1500 SLT 5.2L
- Automatic transmission
- 65,000 miles
I WILL NEVER BUY A DODGE AGAIN. I WILL MAKE SURE I TELL EVERYONE THAT I COME ACROSS THAT DODGE DOES NOT CARE ABOUT THERE BUYERS NOR DO THEY REALIZE THE POWER OF SOMEONES OPINION AND WHAT IT CAN DO TO THERE BUSINESS!!!!!!!!!!!!!!!!!!!! BE SMART DO NOT BUY DODGE!
2007Oct 03
(reported on)Ram 1500 1500
- Automatic transmission
- 106,000 miles
The dash on my Dodge Ram 1500 truck completely caved in and is continually falling into more pieces which may have lead to other problems. Dodge should recall these faulty dashboards. Maybe if enough of there customers find out about the dashboard problems they will be forced to do something. I know that should I have a front in collision, my dashboard holds no safety protection at all.
2007Sep 21
(reported on)Ram 1500 1500 4.7L
- Automatic transmission
- 80,000 miles
PURCHASED MY WIFE'S 2002 RAM 4X4 NEW IN 02, AT AROUND 55-60K MILES NOTICED A CRACK ON THE PASSENGER SIDE THAT WAS VERY NOTICEABLE AFTER A MONTH OR SO OTHER CRACKS BEGAN TO APPEAR. NOW AT 80K MILES THE DASH LOOKS LIKE IT WAS HIT WITH A HAMMER AND YOU CAN SEE THROUGH IT. MY WIFE HAS TAKEN EXTREMELY GOOD CARE OF HER TRUCK BUT STATES THAT IT'S EMBARRASSING TO HAVE PEOPLE RIDE IN IT DUE TO THE CONDITION OF THE DASH. WE SHOULD NOT HAVE TO PURCHASE A DASH MAT TO PUT A BAND AID ON A WOUND THAT SHOULD NOT BE THERE IN THE FIRST PLACE. SURE WISH THAT THERE WAS SOMETHING WE ALL COULD DO TO RESOLVE THIS ISSUE. AS OF NOW I HAVE NOT HEARD OF A RECALL.
2007Sep 24
(reported on)Ram 1500 4x4 QC SLT 5.9L V8
- Automatic transmission
- 70,000 miles
I park my truck in the shade 80% of the time. Dash cracked last year. Like others reported, it appears as though someone used a shovel to dig the dash apart. Awful of Dodge to not report or recall this! What a nightmare. See my other complaint with Transmission(s).
2007Sep 09
(reported on)Ram 1500 Laramie SLT 5.9L V8
- Automatic transmission
- 85,000 miles
I noticed a small crack in my dashboard at approx. 85,000mi. By 90,000 the entire dash was cracked and large chunks were falling in. I have used a windshield shade exclusively since the truck was purchased new. I purchased a fitted dash mat to mask this unsightly problem but it does nothing for the rattles. From all the research that I have done about this problem, Dodge/Chrysler is aware of it, but refuses to do anything. BIG MAN PICKING ON THE LITTLE KID.
I WILL NOT PURCHASE ANOTHER CHRYSLER PRODUCT UNTIL THEY CAN PROVE TO ME THAT THEY WILL TAKE CARE OF THE CONSUMERS WHO KEEP THEM IN BUSINESS!!!!!!!!!
2007Jun 08
(reported on)Ram 1500 5.9L
- Automatic transmission
- 132,000 miles
My dash is awful. just about my entire dash as fallen in. I have a towel covering the big gapping holes. Other wise I love my truck. Please help fix this problem.
2007Aug 08
(reported on)Ram 1500 LX 5.2L
- Automatic transmission
- 130,000 miles
Don't get me wrong I love my truck, but what the hell? I have more than a few friend's and they all have the same problem. A cracked dashboard. Mine looks like I have been digging it out with a shovel. Why doesn't Dodge do something about this? Besides deny, deny, deny that is.
It makes them look bad with all their vehicles driving around in this condition.
2007Jul 26
(reported on)Ram 1500 Sport 5.9L
- Automatic transmission
- 115,000 miles
Come on Dodge. The bad press for this problem is something you don't need right now. Own up the problem and take care of those of us who thought enough of your products to buy one. They're not cheap, you know?
2007Jul 20
(reported on)Ram 1500 5.9L
- Automatic transmission
- 57,000 miles
Bought the truck with 35K in 2003 and there was no cracks in the dash. In the middle of 2005 my dash started cracking on the passenger side. Now the whole dash looks like a jig saw puzzle. I priced a replacement dash from our local Dodge dealer and it was going to be $480.00 for the dash and $500.00 for labor. This is unreal! I've taken very good care of this truck and the dash will certainly affect my resell value by at least 1K. I will not buy another Dodge again. They do not believe in Service After the Sale. Let me know if one of those Class Actions Lawsuits begin, I will put my name with it too.
2007May 03
(reported on)Ram 1500
- Automatic transmission
- 62,000 miles
Hopefully, Dodge will recognize that this is a major issue. I have a caved in, ugly dashboard. I cannot sell this truck with the dash in this condition. I want this issue resolved & Dodge to admit to fault. If a class action lawsuit is started.... I'll be a the front of the line screaming the most !!!!!
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A D V E R T I S E M E N T S
2005Jun 13
Ram 1500 318
problem is rampant. see my previous note sent to you regarding first 2 dashboards which have been replaced
Leroy B.
Lonoke, AR, USA
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