Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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10.0

really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
4 / 1
Average Mileage:
5,875 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Dodge Ram 3500 seat belts / air bags problems

seat belts / air bags problem

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2002 Dodge Ram 3500 Owner Comments

problem #8

Dec 132004

Ram 3500

  • 17,000 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Dodge Ram 3500. While traveling approximately 30 mph and making a right turn, the steering wheel failed to respond and would not turn. As a result, the contact crashed into a rock causing the vehicle to flip onto the passenger side. The driver side air bag deployed, but the front passenger side air bag did not. The driver sustained head and back injuries and lacerations to the arms. The front passenger sustained head injuries, cuts, and abrasions to the arm from the glass. Both occupants required medical attention. A police report was filed. The vehicle was towed to a salvage yard. The manufacturer was made aware of the failure and instructed the contact to take the vehicle to an authorized dealer. The vehicle was not diagnosed. The vehicle was taken to a repair shop authorized by the insurance company, which indicated that the driver side tie rod, the steering mechanism, and the drive train fractured on the driver side. The contact mentioned that the defective parts were repaired six years before the vehicle was included in an unknown manufacturer recall. The vehicle was not repaired. The approximate failure mileage was 17,000. Updated 10/8/15 updated 10/15/15

- Elkridge, MD, USA

problem #7

Jul 192013

Ram 3500 6-cyl Diesel

  • 19,000 miles
Dash started cracking about 2007 and is not starting to fall apart in big sharp pieces. If air bag would ever go off I don't know where these pieces would end up, hopefully not in me.

- Alexandria, IN, USA

problem #6

May 252003

Ram 3500 8-cyl

  • 11,000 miles
While traveling at 50 the right front tire slightly touched the gravel on an uneven parkway, and caused the driver to lose control of vehicle, the vehicle flipped and crashed. Upon impact, the air bags failed to deploy. The passenger was killed. When the tire left the road the consumer turned the wheel back to the left to get the vehicle back onto the road. The vehicle fishtailed in the rear and collided head on into the concrete culvert, flipped end over, and rolled upside down into a ditch. Neither air bag deployed. The consumer was told the size of the wheels should be redesigned due to the chassis. (the change of the center gravity caused the vehicle to be unstable)

- Onalaska, TX, USA

problem #5

Sep 262001

Ram 3500

  • miles

A D V E R T I S E M E N T S

The clock spring was replaced 3 times, there was a problem with the door locks, speakers, and body scratches. Also no keyless entry as promised when the vehicle was purchased. Also the passenger door regulator was replaced, the roof seam leaked water

- Jamestown, NC, USA

problem #4

Mar 192003

(reported on)

Ram 3500

  • miles
The vehicle was involved in an accident, and the air bags failed to deploy.

- Manitowoc, WI, USA

problem #3

Nov 292002

Ram 3500

  • miles
At 25 mph our vehicle T-boned another vehicle traveling approximately 50 mph. The other vehicle is completely totaled, and there is extensive damage to the front end of the truck. The whole front end of the truck is pushed back and shifted to the left side of the vehicle, and the frame of the truck is bent. Despite the major damage, the air bags failed to deploy. Contacted Chrysler and repairs are on hold until investigated. Chrysler refuses to provide any information on the status of the investigation.

- Lawrenceville, GA, USA

problem #2

Feb 062002

(reported on)

Ram 3500

  • miles
Consumer noticed after purchase of vehicle there was no on/off switch for the passenger air bag.

- Jackson, NJ, USA

problem #1

Feb 062002

(reported on)

Ram 3500

  • miles
Consumer noticed after purchase of vehicle there was no on/off switch for the passenger air bag.

- Jackson, NJ, USA

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