brakes problem
10.0
really awfulTypical Repair Cost:
no data
Average Mileage:
52,000 miles
Number of complaints:
1 complaints
Most common solutions:
- not sure (1 reports)
Helpful Websites About 2005 Ford Escape Hybrid brake failure
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A D V E R T I S E M E N T S
2007Sep 26
(reported on)Escape Hybrid
In a 2 week period my brakes failed 2 times (plus once when the car was 3 days old). The first time, they replaced the entire electrical system. The second time they said there was a loose wire. The third time, they thought it was the master brake cylinder, so they replaced that. While they were road testing the Escape Hybrid, the brakes failed on them. Now they are just randomly replacing parts.
It took almost a month for me to actually speak with anyone in their customer service department who could be of any assistance. His name is Joe Rice. Apparently he is the Eastern Manager and according to him, he has no boss that can be contacted (and there is no way of calling him back either). He has said that the brakes failing doesn't fit into their buy back program.
He also refused to put in writing that the car will be safe to drive when the mechanics are done working on it. Apparently, Ford has no responsibility for the vehicle once it gets to the dealers because they are all independently owned and operated.
B B.
Silver Spring, MD, USA
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