Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
10 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Ford Flex accessories - exterior problems

accessories - exterior problem

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2010 Ford Flex Owner Comments

problem #1

Sep 012010

Flex

  • 10 miles

A D V E R T I S E M E N T S

I have a 5-month old, 2010 Ford Flex limited, and I have a complaint about the auto rear hatch not being safe. Specifically, when in automatic mode-closing, the safety reverse feature is not sensitive enough to reverse the door's closing appropriately. The only thing that gets the hatch to "bounce back" or reverse up is when something like a stationary and hard object (like an adult's shoulder when standing still) is in the way. Literally, when the rear hatch is lowering, you can grab it and try to pull it back, and it does not stop. I have turned off the automatic feature because I fear for my own safety and that of my two boys -- 9 and 12. My neighbors have different vehicles with a similar automatic rear hatch "bounce back" feature, and when I looked at how they functioned, I realized there was something wrong. They all stopped and reversed direction at any kind of bump. When I raised this issue with the dealer, they tested it and compared it to the other flexes on the lot. They said they all worked the same way. But that means they all are flawed then. I asked if they could adjust the sensitivity of the bounce back feature, but they said they could not. That answer is no answer when I have to turn off the automatic rear hatch feature to keep everyone safe. It should be more sensitive to object in the way, like a hand, finger, head, etc, and reverse immediately upon impacting the object. The only way I could get it to stop was to stand directly under it and have it come down on my shoulder as I was standing still, and that was a hard push down on my shoulder. That scenario is not realistic. Little hands (and big ones), as well as other body parts, can get in the way. This needs to be fixed so I can enjoy the auto feature I paid for without hurting anyone.

- Yorktown , VA, USA

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