The contact owns a 2010 Ford Flex equipped with hankook optimo H725A tires size P235/60R17 (N/a), dot number 5mjcdfhp4209. The contact stated all four tires were bald. The vehicle was taken to the dealer who stated the tires were unsafe to drive on and offered no reason for the failure or any assistance. The tire manufacturer was notified. The vehicle manufacturer was notified who offered no reason for the failure or offered any assistance in replacing the tires. The failure was unknown. The failure mileage on the tires and the vehicle was 22,000.

- Mt. Clemens, MI, USA

I recently purchased a 2010 Ford Flex, with a class III trailer tow package. The package, according to Ford's brochure is supposed to include a tire mobility kit. The kit, as I understand it, is essentially made up of an air compressor and a can of sealant compound used to plug a hole in a tire. Therefore the compressor injects the sealant compound, while inflating the tire. On page 309, of the owner's guide, is the following warning: " warning: When towing a trailer, use the temporary mobility kit and not the MINIspare tire if necessary. The MINIspare tire is not intended for the higher towing load limits of this vehicle. When towing heavy loads with the MINIspare tire, vehicle handling may be diminished, which could lead to loss of control, and serious personal injury." My car is not equipped with the tire mobility kit, and the Ford Motor Company tells me, "if your car is equipped with a spare tire, it will not be equipped with the tire mobility kit". it seems stupid to me, and perhaps criminal, that they include the warning in the owner's manual and refuse to provide the safety equipment they claim to be necessary, and which they claim is included in their sales brochure. Incidentally, it took the salesman two weeks to come up with Ford's explanation, and he said, "it's all hush hush".

- Bettendorf, IA, USA