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definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
38,526 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Flex steering problems

steering problem

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2011 Ford Flex Owner Comments

problem #7

Sep 052016


  • 97,000 miles


Our car was recalled for a power steering failure while driving on the highway and luckily I was driving because it was very hard to steer. Ford repaired the steering problem. The car then experienced the same problem 8 months later and Ford is refusing to cover the repair. They claim that we are past the 1 yr / 12K mile warranty but we had brought the car into the dealer several months earlier and the claimed they could not find the fault. The car's power steering failed again while my wife was driving on the highway nearly causing an accident. After the failure the car was 200 mile over the warranty. Ford now claims that we are responsible for the entire cost of repair. Clearly the replacement part they used was defective.

- Katonah, NY, USA

problem #6

May 112015


  • 62,100 miles
The steering became tight and difficult to steer the vehicle. I brought it to the shop and after investigation they said the entire steering shaft needs to be replaced. Ford says the whole steering column has to be done. Ford needs to expand the recall as it is affecting more models.

- Hackettstown, NJ, USA

problem #5

Apr 172015


  • 33,479 miles
While entering my parking gate wheels locked and I could turn steering wheel, saw steering default flashing on dash reading. Turned off car put steering into park and waited. Tried to start car it was physical hard to turn wheels to enter M yparking area. Got it parked and had to wait for Monday to call Ford dealer to tow car for service. They could not find problem, but the default steering freezes the wheels has happen two more times. I repeated turning off key and restarting the car. Do not feel safe driving, fearful it may happen while on freeway or busy streets.

- San Bernardino, CA, USA

problem #4

Oct 062014

Flex 6-cyl

  • 59,000 miles


Driving my 2011 Ford Flex a warning came on for "service power steering" before the power steering failed. There was no previous warning and the incident nearly caused an accident.

- Chandler, AZ, USA

problem #3

Aug 082011


  • 9,063 miles
On August 8, 2011 and February 8, 2012, my new Flex shut down while I was driving. The dashboard lights flashed on, and the vehicle turned off - total electrical failure - couldn't accelerate or brake - had to painfully pull car off the road. Car was towed to dealer. Ford dealer performed diagnostics to no avail, as when the engine shut down, I turned the key off, then back on again - this destroyed the data. Seems like a fundamental data system flaw. Nonetheless, I drove away from the dealership in fear, only to have the incident recur six months later. Now I am driving with a data flight recorder for a mere ten days, the button of which I must push, if and when the car shuts down again. Without recorded data, though Ford believes my report, I seem to have no recourse with Ford. I now am driving in fear for my own and others' lives. Has this happened to anyone else?

- Summerland, CA, USA

problem #2

May 152011

Flex 6-cyl

  • 9,000 miles
Intermittent failure of electric power steering assist. This has occurred 3 times in a 6 month period. Failures on initial vehicle start, traction/stability control system failure is indicated. Steering wheel is very difficult to turn due to lack of power assist. Turning car off and restarting will clear failure indication. Reported to Ford dealer, Ford was not able to duplicate intermittent issue.

- Fremont, CA, USA

problem #1

Oct 092010


  • 40 miles
Car shut off completely while driving. It has happened twice once on the highway and once on a residential street while making a left hand turn both times power steering was gone. Took car to dealer and they cannot find anything because it did not leave a signature. The car has been in the dealership shop for two weeks now.

- Far Rockaway, NY, USA

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