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really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
42,805 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Ford Flex fuel system problems

fuel system problem

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2013 Ford Flex Owner Comments

problem #13

Oct 312016


  • 38,768 miles


When I put gas in the gas either fill up or even just a cap off on the gas tank, starting the engin is dificult. It hesitates, when trying to start, and has a rough very rough idle. Accelaration is not a problem once we get going, but it is the initial starting of the vehicle that is a problem.

- Dunnellon, FL, USA

problem #12

Nov 032016


  • 66,000 miles
My vehicle was parked and the engine would not turn over. While vehicles like mine are part of a recall for the same reason, fuel pump malfunction, my vehicle is not part of the recall. There were no warnings of any issues. I drove to work in the morning and car would not start when I returned to drive home that evening. Will cost nearly $1K to repair for this fairly new vehicle. When asked if there is something I did to cause, I was advised that this just happens. Does not make sense to me.

- Chicago, IL, USA

problem #11

Sep 292016


  • 0 miles
My Flex will not turn over. This has happened twice in the last month. I had to take tow it to the mechanic and believe it or not it started with no issues not even a check engine light. 4 days later same issue car will crank but not turn over. I have read about the recall with the same vehicle as mine with the fuel pump problems. However mine is not in the list. This is a safety issue that need to be looking into.

- Horizon City, TX, USA

problem #10

Sep 102016


  • 72,000 miles


The contact owns a 2013 Ford Flex. While driving 30 mph, the vehicle stalled. The contact was eventually able to restart the vehicle. The check engine warning indicator illuminated. The vehicle was taken to an auto parts center where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was aware of NHTSA campaign number: 16V621000 (fuel system, gasoline), but the VIN was not included. The failure mileage was 72,000. The VIN was unavailable.

- El Paso, TX, USA

problem #9

Aug 272016


  • 65,000 miles
The contact owns a 2013 Ford Flex. While driving 70 mph, the vehicle stalled without warning. The vehicle was diagnosed as having a fuel pump module malfunction. The vehicle was taken to the dealer to be repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 65,000.

- Eldridge, MO, USA

problem #8

Aug 172016


  • 56,241 miles
The contact owns a 2013 Ford Flex, while driving 20 mph, the vehicle stalled without warning. The vehicle was towed to an independent mechanic where it was diagnosed that the code EP0627, the fuel pump control circuit open, and fuel vapor leaked and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 15V8120000 (fuel system, gasoline). The manufacturer was not aware of the failure. The approximate failure mileage was 56,241.

- Lexington, KY, USA

problem #7

Aug 062016


  • 65,000 miles


Fuel level will suddenly drop from 1/4 tank to empty within a matter of seconds. The display will show approximately 65 miles to empty, less than a minute later it will display give a low fuel error and the vehicle will shut off while driving. Sometimes you can wait 20 minutes, turn the key on and it will again show 1/4 tank of fuel. Whether or not it then displays 1/4 tank of fuel, if you take the vehicle to a gas station to fill up it will only accept 12-14 gallons. The vehicle has an 18 gallon fuel tank. It appears as though the vehicle thinks it suddenly running out of fuel despite there being another 4-6 gallons of fuel in the tank.

- Raytown, MO, USA

problem #6

Apr 092016


  • 35,000 miles
Driving the vehicle on city street, a maintenance indicator lit up on the dash and there was no power (acceleration.) vehicle did not shut off, but the accelerator pedal would no longer operate or rev the engine. Coasted to side of road and turned off. Upon restart vehicle operated normally. Turned around to head home. Pulled out from side street and it happened a second time. This time with a check engine light as well. Had there been traffic coming a severe accident could have occurred. Again, turning off and restarting resolved (temporarily) the issue. In the next 3 miles to get home, it occurred 3 more times. Ford dealership diagnosed it to be a faulty throttle body, parts are back ordered. Ford knows this is an issue and has "covered" some models, but still ignores the danger.

- Lady Lake, FL, USA

problem #5

Mar 132016


  • 17,400 miles
Fuel leaks when fuel tank is filled. Strong smell of fuel remains days after filling tank. Fuel leaks onto garage floor

- Framingham, MA, USA

problem #4

Jun 192015


  • 57,000 miles
After service to the transmission by the dealer; the vehicle was emitting a strong fuel smell. After returning the vehicle back to the dealer they claimed it was the fuel pump which they replaced. The vehicle still continued to have a strong fuel smell. They claim it was residual left over from the repair. It has now been a month since the repair and the vehicle continues to emit a strong fuel smell.

- York , PA, USA

problem #3

Apr 222015


  • 60,000 miles


The contact owns a 2013 Ford Flex. While driving at 55 mph, the vehicle stalled without warning. The vehicle was towed to the dealer where it was diagnosed that the fuel pump and battery needed to be replaced. The vehicle was repaired. The contact stated that after the repairs, the vehicle failed to start. The manufacturer was made aware of the failure. The failure mileage was 60,000.

- Anderson , IN, USA

problem #2

May 222013


  • 24,000 miles
A 2013 Ford Flex rental vehicle used for a 4-hour drive from the san diego area to southern Arizona was leaking gasoline fumes, which kept entering the cabin and made all passengers nauseous, including an elderly female with alzheimer's disease. The vehicle was parked inside a garage overnight and the following morning all the interior areas of the house, including all bedrooms, were saturated with a very potent smell of gasoline. After inspecting the house, it became obvious that the fumes were coming from the rental 2013 Ford Flex vehicle, and the garage had an extremely potent concentration of gasoline fumes. Although there was no explosion, we all felt ill and took us about a week to fully recover. When this happened we were in an area without phone or internet access, but I reported the incident to the rental company when I returned the vehicle to the rental company, but they did not appear to be too concerned.

- Oceanside, CA, USA

problem #1

Aug 302012

Flex 6-cyl

  • 50 miles
New 2013 Ford Flex has carbon monoxide leaking into car when you accelerate. Dealership and Ford know of this. Could potentialy be deadly.

- Monrovia, CA, USA

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