This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2010 Ford Fusion hybrid. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (serramonte Ford, 999 serramonte blvd, colma, ca 94014, (844)-869-7236) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and confirmed that parts were not available. The contact was provided with a loaner vehicle. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2010 Ford Fusion hybrid. The contact received notification of an unknown manufacturer recall regarding the air bags. Robinson brothers Ford (225-293-8900, 11455 airline hwy, baton rouge, la 70816) indicated that the part had been unavailable since January. The dealer also indicated that there was no option of a loaner vehicle due to a limited supply. In addition, when applying the brake pedal, it traveled to the floorboard. The dealer and the manufacturer indicated that the vehicle was not included in any brake system recalls. The dealer diagnosed that the brake booster needed to be replaced. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 69,000.
Takata recall. The contact owns a 2010 Ford Fusion hybrid. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (North bay Ford, 1999 soquel ave, santa cruz, ca 95062, (831) 457-5858) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and stated that the parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available.
Summary: I have two complaints. 1) takata recall, Ford sent me the notice in 2016 and Ford mechanic shop said that Ford had not made any replaceable air bags these past three years. I just called this week 8/13/18 due to another recall notice and again no airbags had been made. 2) door latch stop working and there was a recall on the Ford cars and many recalls that dated back in 2011, but not on the Ford Fusion 2010" why" many owners had complained about the Ford Fusion cars. See:last week's recall covers 389,585 2012-14 Ford fiesta and 2013-14 Ford Fusion and Lincoln mkz cars. Ford says the door latch in these vehicles may experience a broken pawl spring tab, which typically results in a condition where the door will not latch. If a user latches the door, there is potential the door may unlatch while driving. Ford is aware of two allegations of soreness resulting from an unlatched door bouncing back when the customer attempted to close it. Dealers will replace all four door latches.in March 2017, Ford recalled 213,000 2011-13 Explorer SUVS and police interceptor utility vehicles in North America because the spring that controls the interior door handles may prevent the door from latching completely. Ford said it was a different issue than the new recall. In January, Ford recalled 204,945 2010-13 Taurus, Lincoln mks and police interceptor. NHTSA upgraded an investigation into hundred of complaints of doors failing to latch or flying open into nearly 486,000 2011-13 fiesta cars. NHTSA received 207 reports related to the problem, with 65 doors opened inadvertently while the vehicle was in motion. This is a serious safety concern as far as I can tell. Fusion 2010 should have been recalled for sure! 225 dollars to replace at the dealership because Ford "doesn't just sell the spring you have to replace the entire unit."
Takata recall. It has been more than 2 years and a fix has not been provided. I cannot sell my car with this recall nor can it be fixed. My only option (other than the hassle of a rental car) is to not have anyone sit in the front passenger seat of my car which, with a family of 5, is impossible to do legally. Luckily, we have another vehicle than can fit us all. A coworker of mine had his Toyota repaired earlier this year but Ford has not yet to issue a solution. More than 2 years without a remedy is a bit ridiculous.
- Lithia, FL, USA
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"takata recall" I called autonation Ford in torrance and also called Ford corporate office, they said that they cant find a manufacture to fix the airbags. Might be till the end of the year till they fix it. Terrible
Takata recall Ford has been sending me letters informing me of the recall for the past 2-3 years. When I've asked at the dealership, I've always been informed that parts aren't available and that they will let me know when they can complete the recall repair. The most recent letter I received from Ford indicated that they would provide a rental vehicle for us while we waited for repair parts. This, to me, indicates that *someone* is taking the safety risk posed by the airbags in my vehicle seriously. However, when I visited sonora Ford (dealership in sonora, ca) I was advised to get on the waiting list, a *minimum* of 30-days wait, that no rental vehicles were available, and that there was no telling what vehicle I could get as a loaner if and when the rental was provided - might be a passenger car, might be a F-150 truck. I am teaching my daughter to drive in this car and am terrified of what will happen if a minor fender-bender triggers the airbags. Ford is not stepping up and meeting its responsibility (or even its promises) in following through on the terms of the recall.
2010 Ford Fusion hybrid. Consumer writes in regards to passenger airbag inflator safety recall. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair. The consumer was was informed that the parts necessary to complete the recall repair were not yet available.
"takata recall" this "joke" has gone on far too long. Until parts actually become available, how about having the dealer simply remove the defective inflator and let us rely on the 3-point seat belt"?"!!! it would be tons better than having to suffer with only 3/4 of a car and having to put my mobility challenged wife in the back seat. This is just plane wrong and stupid!!!!
I received a recall notice from Ford in February 2018. The Ford dealership in lumberton, NJ has never received the parts to fix the defect in the passenger airbag. Is there any Ford dealership that has received the parts? my wife could be in danger when she rides with me.
Takata recall. The contact owns a 2010 Ford Fusion hybrid. The contact received a recall notification for NHTSA campaign number: 18V046000 (air bags) and stated that the manufacturer failed to repair the vehicle within a reasonable amount of time. The dealer (fox motor group llc, 3560 28th street SE, grand rapids, Michigan 49512) was contacted and confirmed that parts were not available to perform the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
2010 Ford Fusion hybrid. Consumer writes in regards to passenger frontal airbag safety recall. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.
Takata recall. The contact owns a 2010 Ford Fusion hybrid. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over a year ago. The dealer (auto nation Ford, 2305 S college St. Auburn, al 36832, (334) 316-8628) was contacted and informed the contact that the part was not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the part was to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall - defective airbags - when will my vehicle be fixed " when will I receive written notificatton to take my vehicle to the dealer for expeditious repair "
2010 Fusion hybrid. Consumer writes in regards to passenger frontal airbag safety recall. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.
Takata recall. The contact owns a 2010 Ford Fusion hybrid. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
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- San Francisco, CA, USA