This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Ford Transit. The contact stated his vehicle was listed under NHTSA campaign number: 17V408000 (power train). The dealer was notified and the contact was told that the vehicle was previously already serviced. However after 7,000 miles, the failure had reoccurred and the dealer (bluebonnet Ford located at 351 I-35, new braunfels, tx 78130) refused to re-service the vehicle being that the manufacturer instructed that the next repair had to be completed at 40,000 miles. The failure mileage was 77,000.
I have a 2015 Ford Transit 15 passenger vehicle that was purchased in Nov 2016 with 20,000 miles. April 2019 the driveshaft flexible coupling was replaced under warranty. In July 2019 we began hearing a noticeable vibration / subwoofer drone / hum in the vehicle.the drone doesn't happen at a specific speed but is prevalent when we're running 50-70 mph and between 2000 and 2500 RPM. This drone sound is not consistent but now vibrates the entire cabin when it does appear. I can stop the sound by pulling foot off the gas pedal. However it just re-appears at a later time. We have noted that it is progressively getting more frequent and louder - even vibrating the steering wheel. I had the autonation union city, ga dealership look at it and they explained that the torque converter (tc) is failing and causing problems with the transmission -- it would be a $3,000 repair. I have since been researching this and have found numerous others with the same vibration and for the most part - it appears the tc was the solution.. however, not always. Please see this thread - https://www.fordtransitusaforum.com/threads/driveshaft-drone-noise-survey.60498/page-7 neither Ford nor I know the exact solution until we pull the transmission but it seems that this is pointing to the tc?
I am calling numerous times to set up an appointment to correct the driveshaft flexible coupling replacement' I am was told numerous times that someone will get back to us. It never happened I would like this issue to be repaired asap! [xxx], hasccenter [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The undercarriage started to make a bang bang noise. The van was taken to a local garage. At that time it was determined that it was undrivable. The van was taken to the Ford dealership that has done the previous repairs on the coupler. They stated that the permanent fix was previously installed and that no updated part was available and the Ford was not going to cover the repair. This situation is very unsafe. A failure of this kind could easily cause a serious accident that could cause a loss of life. The coupler disintegrated. See attached pictures.
The contact owns a 2015 Ford Transit. The contact received a recall notification for NHTSA campaign number: 17V408000 (power train). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called jannell motors Inc (2000 Washington St, hanover, MA 02339, (781) 982-4500) and was informed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Scituate, MA, USA
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The contact owns a 2015 Ford Transit. While driving 60 mph, the vehicle started to hesitate and made an abnormal noise. In addition, the check engine warning indicator illuminated. The vehicle was taken to babbitt Ford Lincoln (located at 11 N verde St, flagstaff, AZ 86001, (928) 774-5063) where it was diagnosed that the coupling needed to be replaced. The vehicle was repaired. The contact stated that the vehicle was repaired per NHTSA campaign number: 17V408000 (power train) in August of 2017. The manufacturer was not notified. The failure mileage was 158,000.
The contact owns a 2015 Ford Transit. While driving between 45 and 63 mph, the vehicle violently vibrated and the check engine indicator illuminated. The vehicle was taken to long-lewis Ford Lincoln (2551 john hawkins pkwy, birmingham, al 35244, (205) 989-3673) where it was diagnosed that the torque converter and driveshaft needed to be replaced. The vehicle was not repaired. The vehicle was also taken to an independent mechanic where the contact was informed that the failure may be due to the rubber coupling. The manufacturer was made aware of the failure. The failure mileage was 133,056.
Front subframe and transmission cross member rotting out. Transmission failure at 130K miles the transmission was making the van not accelerate then wouldn't move at all. It was in a dealer 3 times for this. The rusted and rotted out metal structures were found when repairing the transmission
Recall 17S15 / NHTSA 17V-408 repair completed to driveshaft rear end flexible coupling by mullinax Ford of mobile al on 7-23-2018 at 76905 mileage warning of noise and vibration safety issues. On 13 Mar 2019 loud whinning noise from rear end by mullinex Ford required rear end rebuild for $368.32 parts and $1545 labor, plus $109 diagnosis to solve noise issue noted in safety recall. Noise occuring always but very loud humming at 55-70 mph too loud to talk or listen to radio...painful over an hour drive time.
The contact owns a 2015 Ford Transit. While driving various speeds, a loud noise and vibration were present coming from the steering column and the vehicle shook. The vehicle was taken to broadway Ford (501 S. 7th St., St. Louis, mo) where it was diagnosed that the flexible driveshaft coupling was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle had been previously repaired for the same failure in 2017 and 2018 per NHTSA campaign number: 17V408000 (power train). The contact indicated that the vehicle later experienced the same failure listed in the recall. The failure mileage was 69,000.
The drive shaft was involved in a recall which Ford said they repaired, now the same problem is back. The drive shaft makes a serious vibration especially when moving along a fairly level surface where the engine is not driving very strongly. Especially on a highway at 35 to 65 mph. Also especially when the vehicle is coasting on a highway, especially in a gradual turn while coasting.
2015 Ford Transit van. Received recall 17S15 in June, 2018. Multiple calls to Ford dealership to schedule appointment to have recall fix and they say they add me to the list and will call me back when appiontments available. Despite multiple requests I have never been able to get an appointment. Filed complaint with Ford Motor Company and they said dealers are independently owned and they cannot control them.
The contact owns a 2015 Ford Transit. The contact received a recall notice for NHTSA campaign number: 17V408000 (power train. The dealer (bohn Ford, 3737 lapalco blvd, harvey, la 70058, (504) 347-7000) stated that the part was unavailable and did not know when it would be supplied from the manufacturer. The manufacturer was contacted. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 Ford Transit. The contact received notification of NHTSA campaign number: 17V408000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (shamaley Ford, 11301 gateway blvd w, el paso, tx 79936, (915) 591-8600) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 Ford Transit. The contact received notification of NHTSA campaign number: 17V408000 (power train). The contact called tasca Ford seekonk at 800-737-0435 (located at 200 fall river ave, seekonk, MA 02771) and was informed that the parts were not available. The manufacturer was not contacted. While driving approximately 60 mph, the vehicle vibrated and a banging noise was heard underneath the vehicle. The brake pedal traveled to the floorboard and did not stop the vehicle instantly. There was no warning indicator illuminated. The contact managed to pull the vehicle over to the side of the road. The vehicle was towed to first Ford (292 william S canning blvd, fall river, MA 02721, 508-730-1000) where the technician stated that the vehicle would not be diagnosed right away. The manufacturer was made aware of the failure and stated that the dealer would be contacted for pictures of the failures. The dealer did not provide the pictures and stated that it would be two weeks before the vehicle could be diagnosed. The failure mileage was approximately 120,000. Parts distribution disconnect.
Ford issued recall 17S15 on the flexible drive shaft coupling, their permanent fix has failed on my vehicle after only 45,000 miles and they have been notified and are refusing to do anything about it including what is the right thing and issue another recall. Also as part of the recall service, they are removing the hoops that catch the drive shaft when the coupler separates making this an unsafe situation likely to cause accidents. I have attached a picture showing cracks in my "permanent fix" drive shaft coupler as well as copies of my communication with Ford and their refusal to do anything about it. Ford should be shut down for knowingly putting unsafe vehicles on the road.
2015 Ford Transit. Consumer writes in regards to transmission problems and requests vehicle buy-back information. The consumer stated the vehicle does not have 6 cylinders and requested that the data entry error be corrected with the mva. The vehicle began to emit an exhaust odor, the engine occasionally runs rough, the rear brakes needed to be replaced, prematurely, and the power steering failed.
Our Transit van has had a problem with severe vibration in the driveline since about 25,000 miles. Our van is subject to recall 17S15. We have had the "temporary fix, " (the driveline flexible coupling replaced) on our van two times at york's Ford in houlton, Maine: July 21, 2017 (mileage 28,066) and again on October 11, 2017 (mileage 32,787) but it has not fixed the severe driveline vibration. The vibration is worst at highway speeds (65-73 mph), and when going up a hill or when accelerating. It is so loud that it shakes the whole van, making it impossible to hear the radio or have a conversation. The sound is a very low frequency hum, like putting your head inside a subwoofer. I worry that the vibration is also damaging other components, such as the output shaft bearings in the transmission, and possibly the engine. On November 7, 2017 I took the van to a Ford dealer in Indiana to see if they could fix the vibration problem. They determined that the carrier bearing holding the driveshaft was loose and needed to be replaced, but they were unable to get Ford to okay the repair. I have stopped driving the van except for essential travel because of the vibration problem. From what I have gathered reading the Ford Transit usa forum, a permanent fix, including a new driveshaft, universal joint, and transmission output yoke, has been installed on many of the recalled vehicles, but for some reason Ford will not do it on mine. Can you help?
We called the service department at chapman Ford we provided the VIN number of our vehicle and the campaign number and they told us there was no recall on this vehicle. For the campaign we were referring to, they told us the part would have to be ordered which would take 3 weeks. We subsequently called another dealer who told us they could do the temporary repair the next day. It appears to me that chapman Ford was trying to avoid doing the temporary repair. The vehicle is over 30K miles and according to the recall should not be driven until the temporary repair is done, hence the urgent need for the temp repair to be done timely.
Local Ford dealer still does not have part required for safety recall notice 17S15 regarding cracked flexible driveway coupling. The safety recall that went out in July stated that "parts for the interim repair are currently available" yet I have been told on 2 separate occasions by the pelletier Ford service manager that parts have not arrived.
A D V E R T I S E M E N T S
- New Braunfelf, TX, USA