This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Engine: Head gasket failure @ 62,218 miles. Needed to replace both cylinder gasket heads and resurface same. Power door: Failure of power door lock on passenger side. Transmission: Was replaced twice under warranty. Other: Ignition control module needed replacement. Have been advised engine has a sludge condition despite regular oil changes per Ford guidelines.
My 1996 Ford Windstar van's engine assembly must be replaced due to persistent internal coolant loss into the engine, despite repeated trips to the dealership with complaints of classic head-gasket symptoms. Ford displayed blatant neglegence and dishonesty in its dealings with me. I took my van to dealership twice for head-gasket-like symptoms: Excessive loss of coolant with no external leakage, gray smoke out of exhaust, and engine running rough. The first time the dealership said no problems could be found. Two weeks later I returned to the dealership with the same symptoms, only this time more obvious, and the check-engine light had come on. The dealership determined my engine had overheated and that coolant was lost via the timing cover gasket, which they replaced and then returned the vehicle to me. Exactly one thousand miles later I had to have my vehicle towed to the dealership, at which point they condemned my engine due to coolant entering the #1 cylindar. They offered to replace the engine for $3,650, which includes a 20% discount for the timing cover gasket work that was done for nothing. I refused the offer and managed to barely drive the vehicle home, where it now sits, undrivable. Aware of the Windstar head gasket problems from the beginning, I repeatedly stressed to the dealership my concern that this was a head gasket problem, but they repeatedly explained this was not the problem. They lied by saying no known gasket problems exist on the 1996 Windstar, but I researched the NHTSA's records and found tsb 99-13-1 (titled "underdetermined loss of coolant"), which instructs dealerships to replace the gaskets in situations like mine. The tsb is very clear. I wrote the dealership a letter demanding help replacing the engine, but received no reply. I re-sent the same letter and documents to the dealership just yesterday. I can provide copies of all documents, as I have scanned them into a compressed pdf file for E-mail transmission.
Check engine light on, white smoke emitting from tailpipe, missing, wildly erratic speedometer at 35-40, rear air blows hot. Replacements: Had gaskets, lower intake gaskets, upper intake gaskets, spark plugs, wires, thermostat, gasket, ? belt, timing cover, timing cover gasket, water pump. Speedometer and A/C problem not yet fixed.
I had symptoms of water in the exhaust, rough idle, and hydraulic lock of the engine. Took to the shop, the head gasket was blown on #1 cylinder, and the connecting rod was bent on the cylinder, which has necessitated replacement of the engine. Ford has been contacted by me and by the dealer to the district rep, to no avail. After reading all the literature on the web about this problem, and it's continuing thru the 95 models which are covered to the 96 models which aren't; I need further help.
This vehicle has not yet been repaired! the 1996 Windstar 3.8 litre V-6 engine has head gasket leaks. I am not driving the vehicle until Ford agrees to pay for the repair. Ford did pay for repairs to '94 & '95 Windstar owners, but has not and will not pay for the '96 models. The vehicle emits clouds of white smoke and consumes antifreeze. The local Ford dealership acknowledges the problems with this model, but states that Ford will reject claims on it.
- Wernersville, PA, USA
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12-15-97 at 21,145 miles I reported noticing the coolant level always being low. No leak was found and I was told there must be a leak somewhere in the radiator. 12-27-99 at 56,526 miles I began having a "cold start" problem. It acted like it was not getting fuel. 12-1200 at 74,306 miles I had the same "cold start" problem and the fuel filter was repaced. 12-22-00 at 74,930 a new thermostat & gasket. 12-29-00 at 75,113 a fuel pressure regulator. 03-02-01 at 77,569 miles a new fuel pump relay(ccrm), fuel pump and pvc valve. 09-11-01 at 87,907 miles a mult-function switch. 01-31-02 at 95,069 miles a second ccrm relay. 03-06-02 at 99,348 miles on an 80 degree day "no start" same symptoms as "cold start" problem. Instead of not getting fuel it is suspected it is flooding. 4-23-02 at 99,348 miles cold start problem, fuel injectors cleaned. 05-30-02 at 101,330 miles wouldn't start, no fuel pressure-intermittent. Had to have it towed. 6-7-02 at 101,388 miles "no start" problem. New fuel filter, fuel pump and sender O-ring. 12-01-2-01 109,530 miles van started steaming - appeared to be a coolant leak or broken hose. Added coolant direct in radiator. I have carried own coolant and added frequenlty since 1997, when I was told there must be a leak in the radiator. I could not find any trace of such a leak by putting cardboard under van. Suspected the plastic coolant container had a leak. No coolant leaks where ever found during routine oil changes. 12-04-02 109,568 M, iles found leaking front timing cover gasket. Replaced headgasket and all else that goes with it. Cost of repair $1,915.21. I believe the headgasket defect has been the problem all a long, costing me a small fortune.
Misfiring and losing coolant. Am sure it is a head gasket problem. Father-in-law currently in dispute with Ford for same model/year and they won't reimburse him. May attempt repair myself if Ford unwilling to recall or put right. Also, speedometer failure intermittent or incorrect reading.
Head gasket failure. Took car to dealer, golf mill Ford in August. They misdiagnosed problem and charged me $1300. A couple of months later still had the same problem and took it back. Head gasket was replaced another $1400. Have written numerous letters to Ford and dealership and they are denying liability or compensation. I am a senior citizen on a limited income, have always owned Ford and am appalled by their treatment. Intend to take them to small claims court
1996 Ford Windstar VIN [xxx] mftd. 08/95 Ford Motor Co of Canada. Head gasket failure allowing coolant and engine oil to mix, with main result being lost of coolant. I have to keep filling coolant resovoir. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
I've had the check engine light since 9/98 (6 months after purchase)-approx 40000 miles. I've spent over $2000 over 5 trips to the shop- last one 11/27/03- trying to have this fixed. I just had my transmission rebuilt for addt'L $1600 (Jan 2004) and now I have the head gasket failure. I am desparate for some assistance as I have no other transportation and have invested way too much money into this van to replace it with more car payments.
Fuel was leaking into the converter. This caused the vehicle to overheat, and smoke started to come from under the hood. Dealership informed the consumer of the problem, but did not resolve it.
Head gasket failure in 3.8 I asked the service manager at the dealership when I purchased the car if the engines were having problems. He told me no. I took him on his word and now I have a car that needs a new engine. I have a 1994 T-bird that had to have the engine replaced due to the same problem. Ford was great to work with. I wish they would stand behind this engine as well. I am very disappointed.
Engine front cover gasket failed in line with recall 99B29. Ford does not include my Windstar model, built in 03/96 in recall campaign 99B29, indicating that the original recall has been inadequate."
Problems with gas fumes coming from the exhaust system.( doris stewart on behalf of her parents robert stewart and jacqueline stewart).. the vehicle overheated at idle, the dealer replaced the head gaskets, the air condition stopped working and there was a problem with the power train control module.
The head gasket had to be replaced. Ford recalled the 95 models and will not honor the 96 models. There was an inadequate performance and abnormal engine coolant temperature indications, coolant leaked from the head gasket and caused the engine to overheat. The dealer misdiagnosed the problem and caused the consumer spend more money. The consumer requested a refund for the repair cost.
A D V E R T I S E M E N T S
- Westbury, NY, USA