This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1998 Ford Windstar. The contact stated there was a large hole in the sub frame and engine cradle. The manufacturer issued a recall under NHTSA campaign id number 11V030000 (structure) pertaining to 1999-2003 Windstar model year vehicles. The vehicle was not repaired. The manufacturer was notified of the defect. The approximate failure mileage was 85,000...updated 12-30-13 updated 01/09/14 updated 01/13/14
The contact owns a 1998 Ford Windstar. The contact stated that the engine mount fractured due to rust, causing the steering wheel and passenger tire to turn at an abnormal angle. A local mechanic diagnosed that the engine mount would need to be replaced. Neither the dealer nor manufacturer was made aware of the failure and the vehicle was not repaired. The failure and current mileage was 115,000. The VIN was unavailable.
The contact owns a 1998 Ford Windstar. The contact stated the vehicle was being inspected by an independent repair shop when she was informed that the engine cross member and sub frame were severely corroded and cracked. The vehicle was then taken to an authorized dealer where the contact was informed that the vehicle was not included in the recall associated with NHTSA campaign id number 10V385000 (suspension:rear:axle:non-powered axle assembly). The vehicle was not repaired. The failure and current mileages were 52,560.
My family owns a 1998 Ford Windstar minivan which is already subject to the axle recall and which did suffer a completely cracked axle. We have been told by the Ford dealer that has possession of our vehicle that the front coil spring has fractured. This is despite the fact that the vehicle was previously subject to a recall that placed a cover over the coil spring. That recall only protected Ford for replacement for a period of 10 years which has expired. Also, this vehicle has been experiencing very hard steering and a front end clunking noise but no cause has been found. We feel the latest 1999 and beyond recall of brackets should also apply to our 1998 Ford Windstar as it's basically the same exact vehicle. We fear that the clunking and hard steering could be from corroded brackets which is not being relayed to us.
On December 16th 2009. I was driving down West 117th towards madison/lakewood in cleveland, Ohio and was trying to come to a stop (slow down and stop) to allow an ambulance to pass (there was a car in front of me that was also slowing downa nd that came to a stop at the street lot)this is on a major street near an highway intersection. I put my foot on my brake to slow down the vehicle and come to a stop but it would not slow down or stop. The brake had went out. I ended up hitting the car in front of me hard (an SUV) and doing quite a bit of damage to my vehicle. The other driver vehicle was so far as I could tell undamaged. On my vehicle the front light is broken, my bumper is damaged, and my hood is damaged. I, myself and the driver I hit could have gotten seriously injured. So far we are bothfine and no injuries occurred. However he may turn around and come after me if he decides to. And I now can not drive my vehicle. I received a recall notice on my vehicle brake about a month ago around early November. Maybe in end of October. The very day of my accident (happened around 12:15 noon) I was going to go home and call Ford about the recall. There is a worldwide recall on my vehicle model and many others. And I have had nothing but problems since I bought it. I have had to make numerous repairs on it and still had problems and this accident. Ford should be held responsible for this and should compensate me with another vehicle in good condition especially since I have spent so much time and money into replacement parts for this Windstar. Or give me my money back or something. I'm glad my kids were not with me when this happened and that the man I hit was also alone and is ok. What can be done about this? I have had to replace the following items since I got this vehicle: O2 sensors (both), alternator, belt, windshield wiper blade, and make back blades don't work at all, the transmission, the steering column box, door handle and components inside and more!
- Cleveland, OH, USA
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When we purchased the van, we also bought a diamondkote warranty, for 499.99$ and told at the time of purchase that is was a good warranty.we then found out that we should not have been sold the warranty and plaza Ford Lincoln will not honor it, we can't even get a refund, so we spoke to someone at diamondkote and this person told us that we should not have been sold the warranty and have been trying to get a refund ever since, either from plaza Ford Lincoln or diamondkote. I had intentions of suing Ford Motor Company two years ago when my husband took my two daughters to halifax, because my 8 year old had cancer at the time, she had a appointment at the I.w.K hospital and it was by the grace of god that thay were not killed when the front suspention spring broke in which case my husband lost steering. I spoke to a lawyer who sadly told, because there was no death or injury there was nothing he could do, well my 8 year old who is now cancer free was so scared, she still gets very scared to get in a vehicle. I could go on but for now this is just the begining. I am going to pursue the matter of the diamondkote warranty further, and possibly more.we have had alot of vehicals before but never a Ford with as much trouble as this has been.
A/C Oct. 99 $168.98, Dec. 99 $134.40 suspension July 01 $664.61, Dec. 99 $515.85, Jun 01 $61.78, body Jun 01 $443.61 other cd player Jun 01 $19.50 and $366.86 turn signal Jan 02 $161.04 dome light Jan 02 $84.02 Jan 02 $89.72 door Oct 99 $134.52, Mar 03 $285.07 steering Sept.02 $258.82, Mar. 03 $569.32 computer controls Sept. 00 $106.02 engine Jan 02 $784.75 coolant smell (found front cover gasket leaking) Sept. 02 $85.95 (told throttle body worn out, sold me update computer software, seams to run better) currently in shop for check engine light and A/C system intermittent. Mechanic found engine problem, says main bearings or crankshaft bad, possibly due to coolant in oil system from January 02 problem
Rear sway bar broke in half on low speed turn if this would have happened on a freeway exchange or off ramp this would have resulted in a rollover and possible death!
The paint is literally peeling off of my silver 1998 Ford Windstar. The paint on the roof is practically gone and now the top of the doors are starting to peel and rust. I was told by Ford that they will not help me. All estimates I have for repainting state that this is a manufacturer defect.
Running board added on by dealer is so low that vehicle hit speed bumps. Some places vehicle cannot go into without hitting bumps/gas stations and banks, etc. Dealer contacted, and cannot remedy the problem. The vehicle was misrepresented to the owner upon purchase. Provide further information.
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- Liverpool, NY, USA