This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2001 Ford Windstar. The contact stated that the vehicle was taken to an authorized dealer for repairs for recall 10V385000 (suspension: Rear: Axle: Non-powered axle assembly). The dealer stated that the parts for repairs were not available and they did not know when to expect them. The failure mileage was 92,000.
I have a Ford Windstar 2001 mini van and I live in New York state. On December 7th, 2010, as I was pulling left into a parking space I heard a loud cracking sound. (at first I thought I had rolled over a very large piece of ice) I again proceeded to pull in, but my car would not move. (engine was still on) I got out and found 3 of my tires facing left and 1 facing right. I called aaa and was preparing to have it towed to a mechanic. When the driver/mechanic from aaa, informed me that the lower control arm (drive arm) had tore away from the main frame (front axel) at the front of the car, and had tore away all of the driving mechanisms and would need a welder first, not a mechanic. So I had him take it to a local welder. He was able to find some clean metal to weld it back on and then recommended I take it to a mechanic to finish up with everything else that was needed. The mechanic told me that it would need a cv joint and the linkage for the transmission in order to have it working again. I have never had any issues with the engine, or transmission prior to this day. And the car has very little rust on it's body. So I would have never thought to look underneath for any. And because it was always maintained well, a mechanic was hardly ever under her to see if there was any possible damage either. She has less than 75,000 miles on her so I never expected this to occur. I have filed a report with Ford after the incident but all they could say was thank you and they'll make a not of it. And that the rear axel was on recall....but if that was the case, why not the front axel too"?"
The contact owns a 2001 Ford Windstar. The contact stated that she received a recall notice in reference to recall 10V385000 (suspension: Rear: Axle: Non-powered axle assembly). She has contacted three different dealers in her area who informed her that they have a waiting list in which she would not be able to get in for a repair until February of 2011. The manufacturer was contacted and advised her to drive 200 miles away from her area with a unsafe vehicle.
2001 Ford Windstar rear axle recall. I brought my van in for inspection for the rear axle recall (1os13) the Ford dealership condemned the vehicle and I was provided with a rental car. Ford has no parts to fix this concern and also has no timetable when this will be resolved. This is unacceptable to me and Ford needs to stand behind there products and show loyalty to there customers.
- Nashua, NH, USA
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2001 Ford Windstar SE: May 4, 2010, backing out of driveway, loud noise, could not drive car. Driver's side rear axle fractured, car towed to mechanic who repaired and reinforced said fracture by welding. August 2010, Ford announces recall of Windstar, issues letters to affected owners late September, 2010. Received Ford recall notice during the week of October 18, 2010. Sunday, October 31, 2010, while driving on side road (5 passengers, plus driver) same loud noise, car immobilized. Passenger side rear axle fractured. Passengers left stranded. Car towed first to residence then to dealership on Monday am. Told by dealer that car would not be repaired until January or February, 2011 (at the earliest) as no parts available.
The contact owns a 2001 Ford Windstar. The contact stated that he received a recall letter 10V385000, suspension:rear:axle:non-powered axle assembly and took his vehicle in for the recall on 10/29/2010. The dealer inspected the vehicle and offered him no assistance. While driving approximately 35 mph the rear left trailing arm broke on November 16, 2010. He drove the vehicle into a parking area and later had it towed to an authorized dealer. The dealer advised him that he needed to make some phone calls and would call him back. The dealer later advised him that the part that failed was not under the recall. The vehicle had not been repaired and remained in the dealers possession. He called the manufacturer on 11/18/2010 and was advised of the same information provided by the dealer. The approximate failure mileage was 115,800.
Ford co. Is causing undue hardship in our attempt to get safety recall completed. We have one car, so made appt. W/ local dealer (1/2 hr away) & got confirmation # for recall 10S13 on a day both of us had off work. Had to get someone to follow (1 hr drive) to bring us back. Dealer would not honor appt. And told us to make another one in 3 - 4 wks. I E-mailed Ford co.detailing poor service we had and the difficulty this created for us. Recv'd response 2 days later that they are working on it. One week later, still not heard from Ford co and was concerned about our safety, so I called and explained dilemma to cust serv rep. She tried to get us an appt w/ a dealer 40 mins away, but she was not able. After waiting 20 mins. I had to go back to work, so I called Ford co. That night and this cust. Serv rep tried to get us appt. W/ different dealer who was 1 hr. Away, but they could not look at it. I was then disconnected, so called right back. Another rep said we could go to a dealer in S.C. I don't think it is reasonable to require us to travel long distances for their bad product. Again, we have one car, so have to ask someone to follow us to dealer. We work retail (christmas season) so cannot request special time off. We have made five attempts and gone far beyond the call of duty to have this recall done. Ford needs to do their part and provide customer service for the safety of their customers.
The contact owns a 2001 Ford Windstar. The contact stated that the vehicle would have to be held by the dealer for months for recall 10V385000 (suspension: Rear: Axle: Non-powered axle assembly). The contact stated that the manufacturer provided a rental vehicle but it was not comparable to the vehicle being repaired. The contact believed that the repair was going to take too long. The failure mileage was approximately 85,000.
The contact owns a 2001 Ford Windstar. The contact waited for the manufacturer to perform the recall repair for three months. The vehicle crashed into another vehicle due to the faulty rear axle. The driver suffered injuries due to the crash. The dealer found a crack in the axle and advised her to call the manufacturer. The manufacturer stated that they would call give her a call when they determined the repair process or they would buy the vehicle back. The failure mileage was 120,000.
My 2001 Ford Windstar rear axle cracked in half yesterday 10-26-10 while I was driving. I received the recall from Ford on 10-23-10. These vans need to taken off the road not just told to bring them in to get checked. This was extremely dangerous for me and I thank god my children were not in the van when this happened. I wonder how many people will have to dir before realizes how serious this problem is. The dealership has my van which they will keep until parts come which I;M being told is maybe sometime in January. Ford has given me a rental that is a four passenger car which is must smaller than my 7 passenger, but I will have to deal with that. I hope the NHTSA can do more to get these vehicles off the road because this problem is only going to get worse before it gets better. Maybe the top executives should put their families in a Windstar when the axle cracks in half so they can understand the danger of this problem.
Occurrence: 12 October 2010. Traveling I-95 Washington, DC/suitland, md. Vehicle: Ford Windstar, 2001. Speed : 60-65 mph. Traffic : dense. Failure of defective part : rear axle snapped in two parts while traveling on smooth highway, northbound. Explosive sound, lots of smoke, extreme consternation/fear of heart attack experienced by my wife and I ( my wife has a dangerous heart condition "ihss") at occurrence. I immediately turned on hazard flashers. Managed to maneuver across several lanes of traffic to get to highway shoulder safely!! thank god for the alert fellow travelers behind us!!! if we were hit by any 18-wheelers on the highway, I wouldn't be writing this complaint now!!! concern for our safety was shown to us by fellow travelers; particularly, md traffic safety person, who should be commended by his superiors for his professional and understanding actions!! he looked at the damage and said that he had never seen anything like it before; and he said that we were lucky to be alive!!! van was transported by professionals to the nearest Ford dealership where I first became aware that a recall notice was in force for my vehicle!!! at this point, I became greatly disturbed that I had no previous notification of this dangerous condition and that my wife, grand children, etal were traveling in potential rolling coffin! in my opinion, this seems to be criminal; particularly if greater profit motives might be involved! I certainly hope that inferior materials were not used in this regard!! I was informed that my van would have to remain at the Ford dealership until Ford Motor Company decides how I will be provided with a safe vehicle, since no replacement axles were available. (nb ; I have no idea whatever other damage exists as a result of this awful failure! I certainly don't want a duplicate axle replacement to replay this horrific catastrophe! in my wife's delicate condition, I cannot expect her to travel in this unsafe vehicle! justice!!!
The contact owns a 2001 Ford Windstar. The vehicle was included in recall 10V385000 (suspension: Rear: Axle: Non-powered axle assembly). When he spoke with the dealer, he was informed that parts would not be available for the repair for five months. The vehicle had not been repaired. The current and failure mileages were approximately 111,000.
I own a 2001 Ford Windstar SE. In July 2010 I noticed two cracks in the rear axle. Manufacturer warranty has expired on this vehicle. I had the cracks repaired (welded).
My 2001 Ford Windstar has broken through 2 rear axles! also the interior lights blink on and off as I am driving and sometimes come on and stay on and while turned off will sometimes drain the battery and the headlights and hazard lights will blink on and off and the horn will beep. Also at times my power windows will not function.
I was driving down I-75 in toledo Ohio at 70 mph when my rear axle broke in half on my 2001 Ford Windstar minivan. Lost control but was able to not hit anyone or roll over. I have had no help from Ford and nothing but a run around from them help!!! I have 4 children and no transportation. My eldest daughter has no busing in our county so I have to Transport both ways and no vehicle. No way to get groceries or dr. Appts. Ford promised me a rental but 9 days have gone by and no help. What do I do? they are telling me it will be over three months before I can have my van repaired.
Sept 4, 2010, approx 5 pm on interstate 80 in heavy traffic in altoona, Iowa my 2001 Ford Windstar rear axle snapped in 2 and we miraculously cut across several lanes of traffic onto the shoulder. I truly thought this was going to be the end of our lives. We were not injured. The highway patrol got us off the interstate and my van is now sitting in a junk yard. The axle is completely severed and my tires are lying flat. We could have gotten killed because Ford neglected to inform me of this life threatening defect. Waiting until Sept 27 to start sending recall notices may be too late to some victims. God took the wheel this time. I will not ever drive that van again. My children are traumatized as so am I.
I drive a 2001 Ford Windstar and was relieved to find out there has been a recall on the rear axle for this vehicle. I have been driving a ticking time bomb since May 2010 the tire pressure light came on the same day I drove the car off the lot and I have replaced four rear tires since. Not until I had my mechanic come and lift the vehicle up to see why I could not control the vehicle coming to work one morning did I realize the severity of the matter only after my 17 year old daughter was driving it the day before to run errands. Scary how the life of my child could have been lost because of such negligence. The van now sits at my job and is undriveable, and I found out the state I live in is not under this recall. What exactly will it take to realize the Windstar is a hazard. I will fight to get this state added to the recall list, do what I need to do, talk to whom ever will listen.
A D V E R T I S E M E N T S
- Hunterton Station, NY, USA