When accelerating, transmission jerks, pulls, hesitates, sometimes doesn't know what gear it's supposed to be in. Does not do this while manually doing it, but would rather drive in automatic so that I do not have to manually do it. Sometimes feels like I'm being rear ended.

- Arlington, VA, USA

Transmission shifts hard and in all the wrong places. Accelerating from scratch, the trans will not always grab and accelerate. I've had 3 software updates applied, and in the last two weeks I've received I've had two incidents where I received the "service transmission", "service parking brake", and "4WD drive system unavailable" errors... once after coming to a stop and putting the car in park, and the second time while I was starting the car. The check engine light remained on overnight the first time before disappearing and is currently being displayed after the most recent incident. The car only has 44K miles on it. So very disappointing.

- Cedar Knolls, Nj, NJ, USA

When I go to accelerate from a stopped position the vehicle hesitates and does not shift gears. It has made me not be able to pull out into ongoing traffic safely. While the vehicle is in motion it will shift gears at the wrong times and not when I need it too. It will sometimes cause me to slow down or speed up unexpectedly. I have almost gotten in several accidents because of this.

- West Jordan, UT, USA

Transmission lags upon acceleration, hesitating for up to several seconds and then lurching forward as it engages into gear. This occurs most times and when moving ahead after a brief stop at a stop sign or light.

- Forest Falls, CA, USA

Constant transmission issues that apparently are a known problem. Car will not accelerate for several seconds. This has even happened in the middle of intersections.it has happened when the car is stopped entirely and when the car is at a low speed.

- Huntingtown, MD, USA

When in motion and slowing to a roll at low speed, transmission remains in higher gear(3) and doesn't shift down when throttle is re-applied. Is repeatable. Is extremely dangerous when rolling to a near stop on an incline because when you try to accelerate, it happens extremely slow because the vehicle is in to high of a gear. Car has to come to a complete stop to shift down from 3rd gear in these situations. Transmission is also very slow to shift in many scenarios, which could become dangerous if driver needs to accelerate to avoid a crash. Fca has come out with many transmission ECU updates and is aware of many complaints with this transmission, but has failed to resolve the problem with them. Purchased new and has been happening since around 2K miles, at least around the time I recognized it.

- Knoxville, TN, USA

My fiancee purchased a 2015 Jeep Cherokee SUV 4X4 (certified pre-owned w/ additional, extended warranty) one (1) month ago almost to the day of this incident report. While she was driving the vehicle very early in the morning (approximately 5-5:30am), the car became non-functional and the instrument cluster flickered with warning lights appearing. The car was in motion when this occurred with no outside forces or factors to cause this to happen. The engine completely shut off and the car stalled immediately, while still moving. The electrical was on and display worked, however; the car would not go at all. The car behind her had to slam on their brakes and luckily no accident occurred. Had it been any later in the day or on a busy, major highway; I fear it would have been much worse. We have now brought it to a dealership for diagnosis and they cannot get to the car for at least two (2) weeks with no loaner cars available. We were advised to call Jeep directly and go over the situation and they offered no help at all but to *potentially* reimburse rental costs while the car would be repaired (much later after the rental needs to be paid). This is our second Jeep and I am absolutely dissatisfied with this as this could have cost my fiancee her life and the life of others. We now do not know the best path forward and are trying to figure out a solution to either repair or replace the vehicle. Maybe legal action is required. For being "certified pre-owned" the level of trust has definitely been reduced if not lost completely. I hope this gets resolved soon and that Jeep really understands the severity of the issue. If a recall is necessary to prevent injury or death, please fix this and make it right. People buy these cars to be your customers - don't do wrong by them and risk their lives to prevent spending towards the resolution of a common problem.

- Holmdel, NJ, USA

I have hard shifting and noice from transmission, ,im under warantee but fca don't want to solve this problem

- East Elmhurst, NY, USA

The contact owns a 2015 Jeep Cherokee. While driving at an unknown speed, the contact heard an abnormal noise and the gears felt as if they had slipped. The vehicle was taken to larry H. miller Chrysler Jeep Dodge Ram albuquerque (8528 lomas blvd ne, albuquerque, mn 87110, 505-404-0108) where it was diagnosed that the transmission was inoperable. The vehicle was repaired, but the symptoms recurred. The dealer diagnosed the vehicle again, but could not duplicate the failure. The manufacturer was not notified of the failure. The VIN was unknown. The failure mileage was 22,600. * manufacterer notified aug18- response was out at warranty we can't help you. Chrysler was notified - 1800-334-9200 said out of warranty time. Service writer howard B courtney told us the 9 speed has been discontinued no longer offered. (however a big selling point at purchase). We are afraid to go out of town in vehicle. No help from dealer or Chrysler. Est. Trans repairs $4,000-$5,500. I was in warranty when 1st reported. Out by 8 days at last visit. Updated 10/30/18

- Albuquerque, NM, USA

The contact owns a 2015 Jeep Cherokee. While driving 15 mph, the service shifter error warning indicator illuminated. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 63,853.

- Cross Lanes, WV, USA

An alert message reads "service shifter" across dash message center while driving.. the gear shift will light up every gear and neither clear off unless I pull over and kill the engine. The message does not store in the "error message" reporting system and I have been told from the dealership I purchased from as well as another that there is no recall and nothing can be done since the message isn't stored. I'm reading reports of these make/models locking up the steering and causing crashes.

- Hampton, AR, USA

Service shifter prompt, all lights on gear shifter light up at the same time, sometimes will not let me shift, sometimes does not effect driving but will not go away until car is parked and turned off for a period of time

- Worthington, KY, USA

Since I bought my Jeep in August 2016 and since I've gotten it the message 'service shifter' pops up on my screen. I've taken it back to the dealership numerous times and they can't find anything wrong with it. It's gotten to the point now the message pops up every other day. I have a son and I do not want something malfunctioning while I'm driving down the road putting my family's life in danger! this needs to be fixed.

- Caruthersville, MO, USA

My vehicle continues to experience abnormalities. My vehicle is currently experiencing the following problems: Jerking, no response to pressing pedal (lack of acceleration), not shifting gears or getting hung up on a gear, unintended fast acceleration (I.e. depress the pedal lightly at a green stoplight, no response, go further, no response, then it reacts and tires squeal), unintended acceleration when coming to a stop (I.e. coming off highway off-ramp, applying brake, engine still outputting power when trying to come to a stop and not pressing gas), a few times there has been complete loss of acceleration at highway speeds (have gone to switch lanes, try to accelerate, vehicle does not respond at all, keep trying to press, eventually loud clunk sound, vehicle jerks, and it will respond with major hesitation).

- Southampton, NY, USA

Gear shifting does not go smoothly. When shifting it lurches, hard shifting. Engine light goes on says service transmission. I was driving on freeway and gear got stuck and wouldn't change gears. Had to make my way across the freeway to get off the freeway. Very dangerous. Stopped the car put in park, shut off engine and restarted. Was able to drive but engine light stayed on. Have had hard shifting and lurching for over a year and a half now. Brought in to dealership to fix. This will be the second time bringing in.

- Valley Village, CA, USA

I purchased my 2015 Jeep Cherokee brand new, it had never been driven before. Immediately I recognized there was something off with the transmission and the acceleration pattern of the vehicle. For any speed within the first few gears (especially gear 2-3) the vehicle is exceptionally dangerous. If you come to a rolling stop at a yield sign, the car won't accelerate a single inch until you're up to about 4500 rpms, after which it will rip into 3rd gear so violently that the tires squeal. This has brought me close to causing several accidents, either from not accelerating quickly enough and almost being T-boned at an intersection, or from accelerating so rapidly you lose control of the vehicle. My final straw for writing this formal complaint was how close I came to my Jeep jerking into a pedestrian crossing the street when I was trying to turn a corner before the pedestrian even started crossing the street. I had plenty of room and time to turn the corner, but when I attempted to accelerate the rpms rose rapidly and the vehicle stayed put until I hit that magical zone where all of a sudden 3rd gear catches and you are violently jerked forward. I have been into the dealership that sold me my vehicle four times for this exact issue. They did a few 'software updates' to try to 'fix' the issue, but nothing worked even in the slightest. I am now a couple of years in with this vehicle and Jeep refuses to do anything more to fix their faulty transmission. I was completely ripped off, I will lose thousands on this terrible vehicle if I try to sell it now, but at the same time it is utterly irresponsible and dangerous to drive it out on the roads. After researching online, I found thousands of other complaints identical to mine for both 2014 and 2015 Cherokee. Jeep is refusing to do anything about any of them. Jeep has robbed me, and I am powerless as a middle class citizen.

- Lake Ann, MI, USA

Will driving on the highway the service transmission warning light came on. When I pulled off at the closest exit the transmission shifted into neutral and wouldn't engage. I pulled off on the shoulder and waited a few seconds and it suddenly shifted into gear with a surge. This has happened twice. It worked ok afterwards with spotty shifting. This has now happened twice. I have now called for service at a dealership to correct this problem.

- Port St. Lucie, FL, USA

Very rough shift when accelerating I.e. entering a highway from an on ramp. Happens continually.

- Hampton, VA, USA

Today being 7/26/2018. Today my vehicle just shut down while coming to a stop sign in the morning, and again in the afternoon when making a U-turn. And for about 2 weeks before, a few times I felt the engine attempt to shut off when coming to stop signs and lights, which the vehicle shaking would take place and the motor sounded like it was going to die. In the case of transmission, for the past month in random moments while stopped at an incline or turning onto an incline street, the gears would delay shifting into the next gear, and it would sound like RPM was reaching higher than normal rotations before actually shifting into the next gear, the car jerking from the catch. All events occurred while vehicle was in motion, on streets, both when turning or stopping, or incline climb involved.

- Alhambra, CA, USA

Has trouble shifting, and will randomly shift to neutral while driving

- Catlettsburg, KY, USA