This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When driving at highway speeds (70-75 mph) and speed control is engaged, while cresting a hill, sometimes the car will take off to over 80 mph and the tach. Goes to over 4,000 RPM. Braking doesn't seem to disengage the control. You have to shut it off completely and in a few seconds, it will disengage. It's happened 3 times already on 3 different highway trips.
While driving 45 mph on straight highway going downhill under engine power with cruise control on and set at 45 mph transmission downshifts and upshifts abruptly and RPM increases and speed surges increases to 63 mph. Going down same hill ar 45 mph without cruise control on next trip car coasts only to 50 mph.
Setting cruise does not hold with even very minor incline/decline no matter what speed set is. The increase of speed during set cruise is alarming at over 10+ miles at medium decline, and at some point car tries to slow down, but it is not a smooth transition, as it feels jerky. I have taken to lical Jeep dealer, but they said maybe aftr "computer updates", it would remedy it. Not! I can be on a boulevard, street, highway, etc... I have another appointment for 1-13-2017 while latitude still has warranty...no dealer is able to get vehicles in quickly, so that alone says a lot about issues with this manufacturer.... I would add that I tested cruise with that automatic engine shutoff both on and off to narrow it down, but there was no difference... there is a huge problem with defrosting windshield, too, where the only remedy is rolling down windows, which is terrible in fog, rain, cold weather... the other issue I have is the area where the sideview mirrors are: It is so wide, it blocks an oncoming car (especially on passenger side), when trying to turn left. It makes it nearly impossible to see road, too, as many streets have medians and many do not. Some have concrete bike curbs, and one must pull car further out than normal, just to avoid running into something. This is true for both right or left turns. If area is dark, it is a guessing game. This also makes it difficult to see deer in neighborhoods or freeways here in san antonio, much less objects that are three feet tall and below.
The contact owns a 2016 Jeep Cherokee. While driving 5 mph, the vehicle accelerated rapidly on its own and crashed into a garage. The air bags did not deploy. A police report was not filed and there were no injuries. The vehicle was towed to a body shop. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The failure mileage was 1,000.
When driving on a 2 lane highway, I set the cruse control at 58mph. The cruse set was done at the crest of a hill. The car then accelerated to 70mph before backing off to 58mph. This car has never done this on this hill or any other hill. In fact it's always held it's speed very well. This may be a one-off incident, never to occur again, but I felt it needed to be reported to the dealer as I've only got 6000 miles on this car. The service tech laughed and said this was normal. I disagree.
- Mount Croghan, SC, USA
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While using cruise control, traveling up and down hills, the speed would not remain constant. The variation of the speed would be between negative 5 mph to 16 plus mph, without my foot being on the throttle. At times while traveling down hills, the engine would actually engage to accelerate the vehicle. The tachometer would show the engine rev increase and you could hear the engine as well when this happened. I have an incident of this on video in which I had the cruise set to 45 mph and while traveling down hill, the vehicle accelerated to 58 mph, without my foot on the throttle. I wanted to use the cruise control to get better gas mileage on the highway, but would often have to hit my breaks to avoid the vehicle in front of me due to rapid acceleration. After discovering this issue, I refused to use it as a result. This is not my vehicle, but a rental vehicle. This issue happened the entire time period I had the rental I have video to prove this but am unsure how to upload it as according to your website it is not a supported file format. I will provide upon request. My husband, who is an faa a&P licensed mechanic, filmed the video while I was driving, and suggested I report this issue. He also did some research on the internet to determine if this is a known issue with the Jeep, and found that it appears to be, as many are reporting similar issues.
The contact rented a 2016 Jeep Cherokee. While in reverse and applying the brakes, the rented vehicle independently accelerated forward and crashed into another vehicle. The air bags did not deploy. A police report was filed and there were no injuries. The vehicle was able to be driven. The manufacturer was not made aware of the failure. The VIN and failure mileage were not available.....updated 08/29/16 the consumer stated the vehicle slipped out of gear several times while attempting to park
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- Albuquerque, NM, USA