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really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
638 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2016 Jeep Cherokee suspension problems

suspension problem

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2016 Jeep Cherokee Owner Comments

problem #3

Aug 042016


  • 30 miles


Vehicle has a front wobble or shimmy when accelerating from stop. On loose or slick pavement wobble replicates wheel slip and has caused me to over correct my steering and acceleration on multiple occasions. Vehicle steering wheel is wrapped in leather. The leather is loose near center spokes of steering wheel. Fingers have snagged on the loose leather on multiple occasions causing a dangerous control issue. Vehicle delivered with non functioning blind spot monitor mirror on passenger side and normal mirror on driver side. Assuming the passenger side was equipped with blind spot assistance I was nearly in an interstate collision during the night drive home immediately following delivery.

- Knoxville, TN, USA

problem #2

Jun 142016

Cherokee 4WD 4-cyl

  • 1,035 miles
My daughter [xxx] was driving on a straight 2 lane road when the Jeep suddenly ran off the road on the right. She managed to get it back on the road but then it flipped over onto the driver side and slid down the road approximately 100 ft before sliding off the road again and then came to rest. She did not collide with anything and the only damage to the Jeep was the driver side from the slide and the right front suspension. The lower control arm snapped at the lower ball joint mounting hole and the steering knuckle broke in two. I do not know which occurred first. The tire and wheel were not damaged other than gouges on the inside of the wheel caused by it rotating around the broken steering knuckle. Chrysler had the Jeep inspected but declined to accept any responsibility. The vehicle was declared a total loss. As a result, my daughter and son-in-law suffered a significant loss in value even though the Jeep was only 2 months old and had only 1,035 miles on it at the time of the accident. My daughter suffered only a concussion but it could have been much more serious if she had been traveling on a highway at 70 mph. If there is a fault with the steering knuckle or lower control arm on these Jeep, then there will be more accidents and possibly serious injuries or death. I have been a professional auto mechanic for 40+ years and have never seen a steering knuckle or control arm break like these did. My daughter had just left my home 30 minutes earlier, after having lunch with her mom and I and was only 1/2 mile from her house when the accident occurred. She had no alcohol. My daughter and her husband are both physicians and I am filing this on their behalf since they are not familiar with vehicle parts terminology and have very limited time, whereas I am retired. The registered owner is my son-in-law [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Morgantown, WV, USA

problem #1

Sep 142015


  • 850 miles
The contact owns a 2016 Jeep Cherokee. While the vehicle was being flat-towed behind an rv, the vehicle developed a wobble that was uncontrollable. The contact stated that both vehicles began to sway uncontrollably. The contact was able to safely bring the rv to a stop without causing any damage to either vehicle. The vehicle was taken to be inspected at the dealer. The contact was informed that the tow hitch was installed incorrectly. The vehicle was taken to the installer where the contact was notified that the installation was correct. The manufacturer was notified of the failure. The approximate failure mileage was 850. Updated 12/23/15

- Fort Mill, SC, USA

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