This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Jeep Liberty. The contact received a recall notification of NHTSA campaign id number 13V252000 (fuel system, gasoline, structure) however, the part needed was unavailable to perform the repair. The manufacturer was not notified of the problem. The contact had not experienced a failure.
The contact owns a 2004 Jeep Liberty. The contact received notification of NHTSA campaign id number:13V252000 (fuel system, gasoline, structure) and stated that the parts were not available. The dealer did not provide a specific date when the parts would become available. The manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
On the 18th of January of 2014, I was driving back home on a rural road where the speed limit is 25mph and I was driving around 15 mph because the road doesn't have an adequate pavement, where there is alot of pot holes. My 2004 Jeep Liberty on a small hill, came to a sudden stop shutting all the system which turned the vehicle off. I attempted to turn the car back on, by turning the switch and it wouldn't turn on. I waited approximately 3 minutes when I saw a thick black smoke coming from the hood. I attempted to react quickly and saw that the doors were closed shut. I forced the door to open and ran quickly to the front of the vehicle. I lifted the hood and it was steaming hot that it burned my fingers, I then opened the hood and witnessed that the vehicle's motor was completely in smoke. I began to car 911 and stepped aside when flames started to come out from the motor. In less than 8 minutes the car was completely in fire. Both police and fire department assisted me during this tragic event. I have both reports to evidence the events that had occurred. I have attempted various times to contact Chrysler within my local area and have not received any return call from them, while they have indicated that they will send a inspector to verify the vehicle, I left all of my personal details and am still waiting for their visit. I have been waiting and I have continued to call them in effort to have an inspector to verify my loss knowing that the car is still within the vehicle guaranteed, still I have not received any response after a two months of the incident. Here, I have not only suffered from material loss but also Chrysler in my area does not demonstrate corporate responsibility nor customer satisfaction or concern for their state of being.
The contact owns a 2004 Jeep Liberty. The contact received a recall notification of NHTSA campaign id number 13V252000 (fuel system, gasoline, structure) and the needed part was unavailable to perform the repair. The manufacturer was not notified of the problem. The contact had not experienced a failure.
The contact owns a 2004 Jeep Liberty. The contact stated that while driving various speeds, the vehicle began to swerve violently. The vehicle was included in two separate recalls associated with NHTSA campaign id numbers: 13V252000 (fuel system, gasoline, and structure) and 12V085000 (suspension). The contact stated that the vehicle was not serviced under the recall because the remedy parts were unavailable to repair the vehicle. The manufacturer was notified of the problem. The vehicle had not been repaired. The approximate failure mileage was 131,000.
- Detroit, MI, USA
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We were at a berry farm picking raspberries, we looked up and saw our vehicle rolling towards us. The transmission must of popped out gear(park) the car continued gaining speed down the hill as it slammed into a tree.
The contact owns a 2004 Jeep Liberty. The contact stated that the front end of the vehicle became detached and the power steering assist failed. The contact inspected the vehicle and it was determined that the vehicle was completely rusted. The vehicle was destroyed. The manufacturer was contacted about the failure. The failure mileage was approximately 107,000.
The contact owns 2004 Jeep Liberty. The contact stated that he went to lift the hood of the vehicle but the hydraulic rods failed and the hood would not remain upright. The vehicle was not taken to the dealer for inspection. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 204,000. The VIN was unavailable.
Vehicle indicated that passenger front door was ajar, this after ten minutes of driving. Door was in fact not ajar. Passenger opened and closed door just to check, door then would no longer fully close. Pulled manual lock to see if it was stuck, whole piece came out. Smoke started pouring out of hole and door metal was very hot to the touch. Removed door panel to put out fire inside. Lock actuator motor melted down and parts were smoldering. During this process the electronic back glass popped open as well and will no longer latch either. Chrysler recalled some 2004 Liberty's for these motors overheating and seizing, was informed that this vehicle was not included and that we should have 'maintained the wiring in the door'. this vehicle is meticulously maintained!
The contact owns a 2004 Jeep Liberty. The contact stated that the passenger front door would not allow the passenger to open the vehicle from the outside, but instead the contact would have to open the vehicle by reaching into the vehicle and pulling the interior door latch. A local mechanic diagnosed that the door latch motor was defective. The vehicle was not repaired. The dealer and manufacturer were notified of the failure assistance with repairs to the vehicle. The failure and the current mileage was approximately 96,000.
I have owned my 2004 Jeep Liberty for since November of 2003. Since that time I have replaced the rear window regulators 6 times. Now that my extended service contract is running out, I contact Jeep and was told that they would consider helping me on an incident by incident basis. I don't understand why this isn't a manufacturing problem and should not be addressed by the company. I have $600 invested in this problem and don't feel that I should have to invest more of my hard earned money for a manufacturing defect.
A D V E R T I S E M E N T S
- Rockford, IL, USA