This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Received safety recall notice N28 / NHTSA 13V-234 transmission oil cooler tube which affects some 2012 and 2013 Jeep Wrangler vehicles equipped with an automatic transmission. I contacted our Jeep dealer right away and the response I received from them was there is a national backorder on the part in question and get 1 part every 2 weeks. They have fixed 14 vehicles! we are number 45 on the list. 2015 for replacement when and if they get the part - this is not acceptable. How can they do a recall without sufficient parts available?
This website system does not seem particularly well-suited for this feedback. I have received repeated recall notices from Chrysler regarding the transmission cooler tube. NHTSA 13V-234. On those forms, it requests that we log onto safercar.gov if the dealer fails to repair the defect within a reasonable time. I cannot find any place to register that complaint except here. I have received a series of harcopy mailings between perhaps September 2013 and current (Mar 2014). They suggest I call a local Jeep dealer to schedule a repair. Each time I call the service department of the local Jeep dealer, I get a different response, such as "we only have enough parts to repair vehicles on the East coast first. We will eventually call you when we have parts available to repair yours in Colorado" the next time, the dealer said they still don't have parts, and that I must just keep calling back every week or so to see when they arrive. The third time I called they assured me that Jeep will call me as soon as they are available. The fourth time the local dealer said they had no mechanism to contact me when parts become available, and the burden was indeed on me to keep calling. What a stupid system. My daughter also has a Jeep (a 2003 gcherokee). She has undergone similar hassles with parts not being available for more than a year for a recall. Each time she calls it is a different story. I don't know what the NHTSA believes is a "reasonable time". but it seems stupid to keep mailing me hardcopy recall notices if Jeep doesn't have the parts or ability to make the repair. And when I call Jeep, they should have a true and consistent story about what I need to do to get the repair completed.
TL- the contact owns a 2013 Jeep Wrangler. The contact received notification of NHTSA campaign id number: 13V234000 (power train, steering) and stated that the parts were not available. The dealer advised that part was not available to complete the required repairs. The manufacturer was contacted and provided an unreasonable estimated date for when the contact?S vehicle would receive the recall repairs. The contact had not experienced a failure. Dyd
TL-the contact owns a 2013 Jeep Wrangler. The contact received a recall notification of NHTSA campaign id number 13V234000 (power train, steering) and stated that the vehicle have not been serviced under the recall because the needed part would become available until thirty eight weeks. The manufacturer was not notified of the problem. The contact had not experienced a failure.
2013 Jeep Wrangler. Consumer writes in regards to parts not available to complete transmission oil cooler tube recall notice. The consumer received the recall notice, last summer. As of February 13, 2014, the repairs still have not be completed.
- Bradenton, FL, USA
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The contact owns a 2013 Jeep Wrangler. The contact received notification of NHTSA campaign number: 13V234000 (power train, steering) and was informed by the dealer that they were only receiving one recall part every ten days. The dealer was unable to provide an expected date for when the part would become available. The manufacturer had not been notified. The contact had not experienced a failure. Updated 09-04-14
I received a recall notification in September, 2013 warning that the transmission oil cooler tube may come into contact with the power steering fluid return tube, causing a leak and possibly a failure or crash. The vehicle has been to the autonation dealership on 116th ave. In bellevue, wa a total of three times since September 2013 to address this issue. It is now almost March 2014 and it still has not been fixed. They are placing all the blame on Chrysler for not being able to supply the parts. I called Chrysler this morning to confirm the insane waiting time for the parts to remedy the recall. The idea that it takes in excess of 5 months just to get parts for a serious recall issue is preposterous, and the lack of action negligible.
TL-the contact owns a 2013 Jeep Wrangler. The contact stated there was a recall under NHTSA campaign id number 13V234000 (power train, steering) however, the part needed to perform the repair was unavailable. The dealer was unable to provide an expected date for the remedy part. The manufacturer was not notified of the problem. The contact had not experienced a failure.
The contact owns a 2013 Jeep Wrangler. The contact stated that he attempted to have the vehicle repaired under NHTSA campaign number: 13V234000 (power train, steering) but was informed that the parts were not available. The contact felt that since the failure was reported in June of 2013, there should have been a remedy available before February of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
The contact owns a 2013 Jeep Wrangler. The contact received notification of NHTSA campaign number: 13V234000 (power train, steering) and was informed by the dealer that they only received the remedy kit once every fourteen days. The dealer was unable to provide an expected date for when the part would become available for the contact to have the defect corrected. The manufacturer was made aware of the problem. The contact had not experienced a failure.
The contact owns a 2013 Jeep Wrangler. The contact stated that he attempted to have the vehicle repaired under NHTSA campaign number: 13V234000 (power train, steering ) but was informed that the parts were not available and that dealers were receiving one part per week. The contact felt that since the failure was reported in June of 2013, there should have been a remedy available before February of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
The contact owns 2013 Jeep Wrangler sport. The contact received notification of NHTSA campaign number: 13V234000 (power train, steering) and stated that the recall repair had surpassed a reasonable time for repair. The contact took the vehicle to the dealer and was advised that the part needed for the repair was not available. The manufacture was not replying to the dealer to advise of when the part would become available. The contact stated that transmission fluid was leaking from the vehicle. The approximate failure mileage was 8,000.
Safety recall N28 / NHTSA 13V-234 in October of 2013, I was mailed the above recall notice from Chrysler. I was told in the mailing to contact the local dealership to schedule the repair. I did this and was told the parts had to be ordered and would be a couple of weeks. By December 2013, no response from the dealership. In contacting the dealership at that time, they had no record of my call and my parts had not been ordered. They said they would put the parts on order again for me and that the parts would be available mid-January since Chrysler is releasing a limited amount of the recalled parts each week. As of February 4th, 2014, I had not heard back from the dealership. I called them the morning of the 4th and got this reply. They said my parts are still on order and that Chrysler is still only releasing a limited amount of the replacement parts. It does not make any sense to me if a recall is issued and the manufacturer says there are no parts available. This is frustrating and I feel like I am getting the "run-around". I would appreciate if the NHTSA could follow up on this and find out what is going on.
The contact owns a 2013 Jeep Wrangler. The contact stated that NHTSA campaign number: 13V234000 (power train, steering) had surpassed the reasonable time for repair. The dealer and manufacturer were contacted. The manufacturer stated that the part would not be available for 10 months. The contact had not experienced the failure described in the recall.
The contact owns a 2013 Jeep Wrangler. The contact received NHTSA recall campaign number 13V234000 (power train, steering). The contact attempted to have the vehicle repaired but was informed that the parts were unavailable. The manufacturer was notified and confirmed the unavailability. There are no failures at this time.
2013 Jeep Wrangler. Consumer writes in regards to unable to get recall repairs done on vehicle. The dealer informed the consumer, the parts were not available.
The contact owns a 2013 Jeep Wrangler. The contact received notification NHTSA campaign number: 13V234000 (power train, steering) and stated that the part needed to repair the vehicle was unavailable. The dealer informed the contact that the part would not become available for another two months. The manufacturer was made aware of the problem. The contact had not experienced a failure. Updated 02/24/14 the power steering line was replaced. Updated 02/25/14
Safety recall N28 / NHTSA 13V-234 transmission oil cooler tube. Dealers (multiple), are unable to remedy within a reasonable time. Put on list on 10-10-2013 @ fitzpatrick Jeep ansonia, ct told 3 weeks, still no part from Chrysler. Put on list on 1-18-2014 @ wetmores Jeep new milford, ct. Told I am seventeenth in line for the part as Chrysler releases only 1 per week. This is unaccebtable. Thank you.
The contact owns a 2013 Jeep Wrangler. The contact received notification of NHTSA campaign id number 13V234000 (power train, steering) and stated that the part needed for the repair was unavailable to perform the repair. The manufacturer was not notified of the problem. The contact had not experienced a failure.
Constituent is concerned about the length of time it is taking to replace a part on his 2013 Jeep freedom edition due to a safety recall from Chrysler. Recall # 13V234000.
A D V E R T I S E M E N T S
- South Lyon, MI, USA