This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Kia Soul. The contact stated that the vehicle stalled on two separate occasion while driving 35 mph. The contact also stated that while at a stop light and attempting to proceed while making a left turn, the vehicle failed to accelerate. The contact stated that she waited ten minute to restart the vehicle and was able to drive normally. The contact also stated that on another occasion when the vehicle was in the driveway, the vehicle was shaking and making a knocking sound. The contact stated that when she released the brakes, the noise would stop but when the vehicle stationary, the sound recurred. The contact stated that recently the check engine warning light illuminated twice. The vehicle was towed to berwyn Kia (7050 ogden ave, berwyn, il 60402) where the repair of an unknown recall was completed. The vehicle was not repaired. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 123,947.
My vehicle has been having issues with the engine for months now. I have had to have parts replaced that clearly are related to the engine, can not drive it after having it towed to the Kia dealership. They corrected two recalls, but did not check for problems with my engine. They did a dx test however did not drive it to clearly see it still has same issues as when I brought it in, but worse than before now. My vehicle is part of the campaign 20V750 with code SC200. My vehicle is also burning oil, two times I was told by a mechanic that they are sure it has to do with engine issues. I called them back and addressed my concerns after leaving with it the same problems as before and was treated as if I was making up the issues I am having with the vehicle. Due to I am the 2nd owner they did not want to use my warranty I have on the engine to repair or even check into the engine for problems. Now I am having to wait until the manager comes back to work in two days to get a resolution, I can not afford to keep paying for tow charges for the 2nd time.
Car while be delayed in shifting gears and then all the sudden accelerate too fast and jerks the car, oil keeps running really low after putting oil in but no visible leaks. Engine light continues to come on reading code is P0420 stating problems with catalytic converter. Recalls are in place for this year make and model for catalytic converter but my VIN number isn't showing up even though I'm having the exact problems as described in recall!!
When at complete stop idling is very rough and engine will cut off. When accelerating from a complete stop shifting is very delayed and hard, once gear shifts then it accelerates too fast at once. When makes a left turn from stop light check engine light came on and code was P0420 about catalytic converter.
Vehicle out of nowhere while driving on expressway started to decelerate I immediately pulled over safely and noticed the lights on my dashboard were illuminated check engine light and engine oil light. I took vehicle to havoline oil express and they checked my codes changed spark plugs and ignition coils but car still sputters and power is low lights are dim I have it now at a Kia dealership because I believe it to be the engine or something in the powertrain. Nothing like this has ever happened to the vehicle since I've purchased it.
- Round Lake Beach, IL, USA
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In 2017 while going straight on highway uphill, my vehicle suddenly started loud pinging and lost power while driving, no warning lights. I pulled over and stopped, Kia towed to dealership. Said no oil in engine and engine failed. This was serviced by same dealership 2 weeks prior. Kia replaced that engine. 2019 car in being serviced and after I was told same seal is bad again and was replaced. 2020 car in being serviced and was told same seal was bad a third time. Afraid to drive car when not lubricated due to fire issue with Souls.
2015 Kia Soul + has just been checked by our dealership service department for not accelerating and shifting properly. Dealer performed transmission service at 106,768 miles on June 30, 2020, and this did not clear the issues, 2nd service inspectrion on July 1, 2020 resulted in service department saying the issues are with a plugged catalytic converter, which has been a potential contributor to the ongoing NHTSA investigation of all Kia Soul models with the 2.0L nu engine. We also noted excessive oil consumption to the service department on multiple occasions, but they have declined starting an oil consumption test. Neither the dealer nor extended warranty company will cover repairs, and allowed us to leave the dealership with the vehicle in potentially unsafe condition, with no remedy other than us paying for parts and labor to replace the catalytic converter. I want to have my complaint added to the ongoing investigation, and can provide and encourage other Kia Soul owners to also add their similar issues, M which are well documented on line in forums and social media.
Car was in motion going down street then engine stopped froze shut off while driving through middle of intersection. Tried to restart car once it started again engine began a loud grinding noise like pistons were ready to explode. I drove home with the engine make the loud grinding noise and stalling creating unsafe driving condition. I see that there is a 2015 Kia Soul recall for gdi engines but the Kia headquarters are saying there is no recall. The car is at the Kia service center now and the first thing they said is that we may need a new engine. I feel that this is a very unsafe in this car and I am afraid of known Kia Soul engine defects could put my life in danger while driving.
Car burns oil excessively. Has started making bad engine noises. Visited a Kia dealership mechanic. Was advised that the engine requires replacement due to damage. Noise is when in motion. Standard driving.
Had been driving on the highway for about 90 minutes/90 miles when we were coming to the summit of stevens pass on hwy 20 East-bound. The car suddenly started running rough so we pulled to the shoulder just in time for the engine to stall and all dash lights to come on. Tried to restart the engine when a puff of smoke erupted from the engine compartment and a bystander alerted us to visible flames. Thankfully, a passer by had an extinguisher and was able to put out the fire almost immediately.
The car is not accelerating properly and not changing gears correctly and automatically. The check engine light is on and is running several codes. It may be the catalytic converters. I was driving on the highway and my car started putting and no accelerating past 60mph. It makes this loud clicking noise when I try and go faster and also it sounds really loud like a lawn mower.
2015 Kia Soul. Consumer writes seeking partial reimbursement for vehicle repairs. The consumer stated the battery was replaced, but the failure recurred. The throttle body was cleaned and the adaptives were reset. The vehicle was repaired.
It has been troubled for couple of years. Main issue is when I start engine RPM hit over 3,000 and engine check light on. Very first time bring the car dealer ship, they just reset ECU but same symptom over again dealer ship changed ECU. During a year it was okay but recently same problem come up again
While driving on a side street the oil light started to flicker intermittently then remained blank not lighting up again. Very shortly thereafter, within a tenth of a mile, the engine sputtered, could here clicking from engine, vehicle then stalled. I drifted to the side of the road, opened the hood and checked the oil and noticed no oil registering on the dip stick. There was no visible oil showing on the outside of the engine or underneath the vehicle. The oil was changed at jiffy lube, store #2375, on emerson ave., indianapolis, in. Mileage at oil change was 100,973 performed on July 27, 2019 (see attached). Next oil change due at 105,973. Oil used was penzoil semi-synthetic 5W20. Mileage on vehicle at time of breakdown 105,490. Had vehicle towed to beck's auto service, indianapolis, in. Was told something broke loose in the engine and that engine had to be replaced. Vehicle is now sitting as I still owe $5,000 on it and do not have the $6,200 they told me it would cost for repairs. License plate xx-xxxxxxxx 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
The car computer is not registering the correct gear the car is placed into, thus causing the car to bypass critical safety features. The car's power train, electric systems, and fuel systems fail intermittently as a result of failing neutral safety inhibitor. The car reads that the gear is in drive instead of park and will not turn over. Thousands of other Kia customers are reporting the same issues since 2010 with no resolution. Dealership service centers have not been able to help the customers because the diagnostic tools do not pick up on this signal failure. The send car owners away saying the vehicle is in great condition only for the car to stall on the highway unexpectedly a few days later. This is dangerous and the customers have been given no option but to drive a vehicle with serious safety issues. Just check out the numerous youtube videos of customers all having the same issues across multiple Kia models starting in 2010.
I was driving home and car was making a noise.sounded like a truck.I check the oil and it was very low and dark.it had recently got an oil change.I put in 3 quarts and then it was at the right level.it stopped making the noise.but I smell gas from the tailpipe.this was before it sounded like a truck.I stepped on thee gas and the car barely moves.then the check engine light showed up it was misfire codes multiple cylinder.I hear a loud hissing sound like a turbo or some sort of exhaust leak.bad mileage burns a quart of oil every two days.the transmission does not shift too and it misfires
Had the transmission serviced after having vehicle in multiple times for the engine vibration on 8/18/2018. Car continued to vibrate. Took car to another dealership to have it looked at. The recommended fuel injection and oil change. I had this work performed in September 2018. Drove vehicle and my oil light came on. Pulled over and noticed car was extremely low on oil. Added oil and drove to find a parts store to have put on a machine and never made it. Car started hesitating and squealing and I pulled over and had it towed. Service mechanic said no way should it be that low on oil after just having serviced a month ago and that oil was very black even after he added some indicating work the last dealership said they did had not been performed. Now needs new motor and unsure where the oil that was in the vehicle went to. Left me on side of road with children and no help yet from Kia other than you need to figure out how to get it to a dealership per their Consumer Affairs person jacob! this was on highway 74 East right outside of sylva,
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- Steger, IL, USA