For the past 3 years, my vehicle's dashboard has been melting, causing a sticky, shiny film on the dashboard. This defect is a major hazard as it creates a reflection from the dashboard, not allowing me to properly have a clear view while operating my vehicle. The defect limits me from taking long trips on the road, as I am afraid that I will not be able to see due to the reflection in my eyes.

- Pembroke Pines, FL, USA

The dashboard and door panels are melting. Top of dashboard is so shiny it causes visual disturbance. Was advised months ago by Lexus that recall is impending

- Plantation, FL, USA

Front passenger side window came off track while driving---window was not being opened or closed/there was a loud sound & when I pulled over window was off track/took vehicle to dealer (non Lexus) where I purchased car & was told a click that is on window broke & entire window needs replacing/I searched the web & discovered other owners have had the same problem

- Concord, NC, USA

Dashboard is melting, very severe. Not only a visibility issue with the glare but it is now dripping into the start engine button which could lead to electrical problems and become even more of a safety issue. Lexus dealer said he would submit pictures and get back with me. It has been about 10 days and no word yet.

- Ruskin, FL, USA

This complaint is not about the vehicle but about the process that Lexus has regarding safety recalls. This recall was during 2009. I read about it in the newspaper, called Lexus and was told it did not pertain to me. Many months later I received the recall letter saying my vehicle is affected, and this concerned me about Lexus' records and recall system. I had my vehicle corrected. Approx six months later, and again about a year afterwards, I received a similar recall letters saying Lexus' records reflect I need to have this safety condition corrected. When I called both times, they verified that I had already done this correction. When I questioned them, they said to just "ignore the letter and throw it away". I question the accuracy and the whole records keeping system by Lexus, and respectfully request that their system be officially reviewed. Recalls pertain to safety and I don't feel Lexus has a good handle on this.

- Honolulu, HI, USA

My problem is with the front drivers window and the passenger front window coming off track and the window attachments breaking. Lexus fixed the drivers window and now the same thing has happened to the passenger window. Is this a common problem that the dealer should recall

- Baldwin Harbor, NY, USA

In 2007, I purchased a new 2007 model Lexus ES 350 4 door sedan. Shortly after I purchased the vehicle, I noticed that when the accelerator was lifted and the car was downshifting and braking by the engine (the brake not being depressed), at one point the car continued forward for a time rather than continue to being braked by the engine. This condition has continued in spite my calling it to the attention of the Lexus dealer in new orleans on several occasions, the first being shortly after I purchased the car, and the latest being on June 16th of this year. In each instance, I was told by the dealer that the car had no problems. The problem is not a rapid surge, but rather a sudden and unexpected moving forward in gear instead of a continuous downshifting and resulting braking when the car has been driven at about 30 to 40 mph and the accelerator is lifted. This problem does not occur in every instance when the accelerator is lifted, but in traffic when the driver expects the car to slow itself the sudden forward movement, instead of a continuous slowing, is dangerous. The acceleration problem appears to be a fault of the car's electronic control system. I also called to the attention of the dealer the fact that when the car is braked, the car does stop but if pressure is continued to be placed on the brake pedal, the pedal goes all the way to the floor. This has not caused an accident to date, but it does require the driver to pump the brake pedal to make certain that the car will stop. Each time this is done, the brake pedal catches midway to the floor. Again, I was told that this was not a problem. I register these two issues as potential causes of accidents and as complaints on my part.

- New Orleans, LA, USA

New car less then 1 mo. Old wife and I noticed accelaration surges. Reported to dealer. Dealer stated transmisson is adjusting to drivers. Dealer adjusts, no new parts. Surge still happens, once in a while, not alot. At low speeds 20 to 30 mph

- Revere, MA, USA

Consumer believes that the unintended acceleration is caused by an electrical problem.

- Unknown, DC, USA

Bluetooth disconnects all the time, apparently, due to interference from other vehicles. Connect function is disabled while the car is moving. This makes one to use phone holding it to the ear, causing a risk of police persecution, as well as safety hazard.

- Granite Bay, CA, USA

The contact owns a 2007 Lexus ES350. The contact stated that the vehicle accelerated from zero to 60 mph when the accelerator pedal was depressed. The contact felt that the failure may have been caused by the all weather floormats that were installed on top of the regular mats. The failure mileage was 7,000 and current mileage was 15,000.

- Holliston, MA, USA

I was driving at 9:30am to work along with my wife on I-696 near detroit in the left lane vehicle began to accelerate, but as I approached a car in front of me I took my foot of the accelerator and placed it on the brake and vehicle was continuing to accelerate. Had to put full force on the brake. I was barely able to keep the car from further increasing its speed. Once I realized the problem I shifted into neutral, and while the car slowed, I could hear that the engine was revving at a high rate. After a minute, I moved the car back into drive and the uncontrolled accelerated started again, and I put my foot on the brake once again. A few moments later this uncontrolled acceleration ceased and the car regained its normal control characteristics. After slowly completing the drive to work I immediately called the dealership at meade Lexus, southfield and spoke to a service representative to report this very dangerous incident. After describing the problem the service man immediately asked which floor mats I was using on the car. I reported that I had been supplied with black rubber mats by Lexus, . when we received the car in July 2006, and as suggested by the salesman had begun to use those when the weather turned foul in the fall. I was asked if I had removed the carpet mat when I put in the black rubber mat and I said that the carpet mat had been firmly attached to the car, and that I was never told that I needed to remove that mat before installing the rubber mat. This question suggested that this was a well recognized problem. When I queried the service man, was told that this was indeed a well known problem. I was chagrined that I had never received any instruction to avoid putting down both mats. I told them that Lexus had a clear obligation to inform their customers. The consumer stated took the car to the dealer to see what the problem was and informed by dealer there was an internal recall on floor mats. Update 05/15/07

- Bloomfield Hills, MI, USA