I was parking my car on a commercial complex. I am pressing on the brake as the car slows down. When I further pressed on the brake, the car instead of taking a complete stop, accelerated. It hit the building in front of me. When trying to back up, it accelerated again in reverse. I pressed the brake really hard then it stopped.

- San Diego, CA, USA

The contact owns a 2013 Lexus ES350. While driving approximately 60 mph, the cruise control leveler fractured from the base of the steering column the vehicle was driven to the dealer. The parts for the repair were not available. The manufacturer was not notified of the failure. The approximate failure mileage was 42,300. Updated 06/13/17

- Trumansburg, NY, USA

Vehicle has the "hesitation on accelerating" or "throttle lag" problem which is documented on many models of both Toyota and Lexus vehicles. Vehicle hesitates when accelerating from stop light, slowing to make a turn, or in traffic when slowing and then accelerating. It is unresponsive for 1-2 seconds then accelerates fast. This is especially dangerous when crossing a busy uncontrolled intersection. Occurs routinely when driving everyday. This hesitation is dangerous, not normal, and is a safety issue that needs addressing by the manufacturer.

- Charleston, SC, USA

The contact owns a 2013 Lexus ES350. The contact stated that while driving 5 mph, the vehicle suddenly accelerated and the brakes failed to immediately stop the vehicle. The vehicle was taken to the dealer however, the technician was unable to diagnosed the failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The VIN was not available. The failure and current mileage was 6,000. The consumer stated she and her husband leased the vehicle. However, after the sudden acceleration incident, they broke the lease and returned the vehicle. Updated 05/08/14

- Yonkers, NY, USA

The contact owns a 2013 Lexus ES350. The contact stated that while traveling approximately 35 mph, the vehicle erroneously accelerated. The contact was unable to stop the vehicle by applying the brakes or shifting into park. The failure ceased once the vehicle was shifted into neutral and the brakes became responsive. The vehicle was taken to the dealer but the failure could not be duplicated. No repairs were performed. The manufacturer was notified and no solution was offered. The failure mileage was 2,890. Updated 01/08/14 tire skid marks were observed in the road. Updated 01/09/14

- Melville, NY, USA

Ever since car was purchased @one year ago, there are occasional 1-3 second hesitations upon acceleration. These occur from dead stop or at low speeds. Two dealers have examined the computers, finding no evidence that the problem exists. They also say no other local owner has complained of a similar problem and the manufacturer reportedly has no record of such a complainant nationwide. But a number of different passengers in the car have felt the hesitation and asked what's wrong. I wish I knew and I wish Lexus knew. Since this has happened many times when I was changing lanes on a surface street or the freeway (socal) or making left/right turns with oncoming traffic, my fear is that my vehicle is going to be hit, although I am as careful as I can be when changing lanes/turning because I know at any time the car will hesitate for a few seconds. I experienced this problem noticeably, as did other owners, with previous year models, but am assured by dealers and the local district office that Lexus has solved it now. I only wish!

- Westlake Village, CA, USA

Lexus ES350 stall or hesitation problem on 2013 model. My car frequently but intermittently hesitates when accelerating from a stop or rolling stop position. I've had it about 8 months and it has probably stalled at least 100 times. Tulsa's Lexus dealership says there's nothing wrong with it and that Lexus designed the car that way for fuel efficiency (yes, that is what they've told me, and with a straight face). My 2010 ES did the same thing, and my 2007 ES did the same thing. You'd think I would have learned my lesson by now and bought a different brand of car. This is an extremely dangerous problem when pulling out into traffic. I would not recommend a Lexus to anyone until they get this problem fixed. [xxx]in tulsa, ok. 7-16-13 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Tulsa, OK, USA