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NHTSA — Structure: Body: Hatchback/Liftgate Problems


really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
0 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Lexus RX 350 body / paint problems

body / paint problem

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2010 Lexus RX 350 Owner Comments

problem #1

Aug 062009

RX 350

  • miles


The automatic liftgate on the back of my new Lexus SUV crushed my mother against the deck while she was reaching in to load something into the car. She was nearly decapitated and there did not seem to be any safety mechanism that would stop the liftgate from closing, such as you would find on a garage door. I frantically pushed the button on the key fob and finally the door stopped closing. At that point my mothers neck was pined against the deck. I hit the button again and thankfully it lifted back up. My mother ended up with a wrenched neck and bad headache. We tested it a few more times by hitting the button to close the door and sticking our arm under the door. Again, the door never sensed that something was in the way and continued to close. I don't know if other people have had the same problem but it seemed worth reporting given the software problems that Toyota/Lexus seem to be having currently.

- Charlestown, MA, USA

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