The sunroof shattered while we were driving on the interstate. We did not see or hear anything hitting the sunroof before it shattered.

- Austin, TX, USA

On January 2nd, 2018, my daughter was on her way to work when she called me at approximately 5:40am stating her driver's side car door came wide open while driving on route 59. Before she left, all doors were locked and everything was normal. On the same day evening we went to Lexus dealership. However, after a long wait, they informed us that it was quite busy and we should make an appointment for 2 days later. They let us leave the dealership without investigating the matter although they knew the serious problem. On January 4th, we went to the dealership. They could not find the cause of the issue and they did lubrication on the hinges. They mentioned it may be due to the cold weather. We were in blind trust and left the dealership thinking the problem has been looked at and solved. On January 10th, 2018, it happened again. This time while she was starting her drive from work to home in the parking lot. Again, with all doors locked and no warnings. Subsequently we went to Lexus of naperville dealership on January 12th. This time we were very firm and we refused to drive the vehicle. The dealership has kept the car and we have been given the loaner vehicle.

- Naperville, IL, USA

While driving at 55-60 mph on West vergina turnpike on 2/15/16 on a 28-32 degree day, heard a loud noise and realized that sunroof had exploded. There were no vehicles in front or any bridge or overpass nearby. Fortunately the screen was closed so tampered glass did not fall on the driver. I am certain nothing hit the car.

- Sterling Heights, MI, USA