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hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
74,864 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Mercedes-Benz E500 suspension problems

suspension problem

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2004 Mercedes-Benz E500 Owner Comments

problem #13

May 042016


  • 76,933 miles


While D irving home from work, after stopping for light, when light changed and I proceeded to make a right turn, I suddenly couldn't hardly turn. It took all I had to make turns, then after arriving home my husband noticed the suspension had dropped on the vehicles and was resting on the left rear tire. Power steering resoviour was empty and when he put some in. It all ran on the ground. V echo lie was in motion.

- Lakeland, FL, USA

problem #12

Aug 232015


  • 112,699 miles
We had just stopped the vehicle in a parking space at a grccery. As we exited the vehicle and were walkng away from it we heard a loud pop as if a tire had a blown. We looked around but did not notice any low tire from loss of air. When we returned to the vehicle after grocery shopping my wife noticed the front passenger side was lower than the front driver side. When I started the vehicle I noticed the red warning light on the dash instrument panel "stop, car too low!" I turned the steering wheel to see if the wheel/tire would rub against the wheel well and it did not, so we drove home which was only one mile. I parked the vehicle in the garage. After reading a nmber of other similar complaints, it appears this malfunction should be a manufacturer recall for a deficient part or engineering design flaw for the malfunction.

- Meridian, ID, USA

problem #11

Nov 102014


  • 130,000 miles
The contact owns a 2004 Mercedes Benz E500. When the vehicle was started, the "suspension is too low do not drive" warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the suspension needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was 130,000. The VIN was unavailable.

- New York, NY, USA

problem #10

Sep 012014


  • 0 miles


About 10 minutes after leaving my house to work the red sign came on ( brake malfunction stop vehicles ) I stopped the car and after 5 minute started it and it was ok half way to work red sign came on (bakes longer stopping dist start engine ) and its was doing that all day the next day the when I started the car red sign came on (brake malfunction stop vehicle ) and next sign was (esp malfunction visit work shop )called Mercedes dealer and towed the car I was told the car needs( brake pressure pump modulator and aux battery ) I looked up online there was extended warranty for modulator and they it was expire a month ago the only thing they can do 10%discount I think it is not fair since the was serviced at the same dealer for last ten years it should have been free and its brake malfunction and the car shifts to safety mood is un safe.

- El Dorado Hills , CA, USA

problem #9

Jun 292014


  • miles
On my way back from Virginia, after parking my 2004 E500 Benz car at the welcome center in wilmington, Delaware, for a break, a big popping noise was heard from the front of the car. I thought it was a flat tire, but I saw the front of the car low (almost touch the ground) the only thing is that the passenger side was not as much low as the driver side. Then when I started the car engine, from the car control panel, I received the following error message: "stop, the car is too low to drive" as a result, I had to get the car towed to my home for nearly $500. This is the 3rd time I have experience this air suspension issue; and every time that happened, I had to have the car towed. The two previous time the issue happened, the car was under the extended warranty; and I did not to pay any out of pocket money to get the issue fixed. Now that the car no longer under any extended warranty, I know it's going to cost me a lot of money to get the issue fixed by the dealer. Based on many reports I have read from people who experienced the same problem, I, as they do, strongly believe Mercedes should have a recall to address this issue. As it is commonly agreed, the car is too expensive to have to pay for this constant headache that comes when it wants to with no warning. Luckily for me, during the time of this recent incident, my car was not being driven. Otherwise, I have no doubt in my mind that the car would go out of control and thus cause an accident. Please help to get this issue address by Mercedes Benz company before someone get hurt or die because of this problem.

- Stewartsville, NJ, USA

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problem #8

Jun 142012


  • 100,000 miles
My air suspension is low on the car. When I leave the car parked for a day or so and come back the car sits very low. When I drive it goes back up but now the car won't go back up it just stays low. I have several friends who have Mercedes Benz with the same problem.

- New York, NY, USA

problem #7

Nov 202013


  • 65,000 miles


Warning message: [stop, car too low] appeared in the information center. Walked around the vehicle checking all wheels. Discovered the front left side noticeably lower than front right side and the wheel almost touching the plastic liner under the wheel well. Checked fuses. Pressed "raise" and ads buttons but it didn't remedy this problem. Possible defective hydropneumatic shock absorber.

- Brooklyn, NY, USA

problem #6

Aug 072013

E500 8-cyl

  • 85,000 miles
While traveling North on I-5, at approx. 65 mph, display showed red lettering "vehicle too low stop car". made my way over to side of road when message disappeared. Proceeded with trip. After a couple of miles, message appeared again. No significant difference in car handling or performance felt. Message again, disappeared. This continued until arrival at home. Thought faulty relay or some electrical problem. Once home, I got out of car and heard a sound as if air was escaping from a balloon. Noticed left front had dropped almost on tire. Car not drivable. Towed to shop. Bladder burst.

- Yorba Linda, CA, USA

problem #5

Jan 112013

E500 8-cyl

  • 105 miles
As I was driving to work, car just lowered out of no where speed automatically decreased, and red light came on saying car too low stop car, it scared me that is so dangerous when you are going at a certain speed and then it drops out of no where. Then I hear air leaking from back but not out of tire.

- San Bernardino, CA, USA

problem #4

Jul 092012


  • 130,000 miles
The car lowered to an unacceptable point to where the car is a very rough ride and any bump is hit hard.

- Columbus , OH, USA

problem #3

May 182012

E500 8-cyl

  • 98,500 miles


While driving my E class home from work my instrument panel lit up and displayed "vehicle low don't drive". I was at the entrance way to my home and proceeded to my garage. Upon getting out of my vehicle, the drivers side front fender was lowered down to the top of the tire. I realized that this was a catastrophic failure of the air matic strut assembly; which is a costly repair. My right side went out at 88,000 miles. Mercedes should on up to the flaws in this system and find a cheaper fix for the vehicle owners. After researching this matter I found out that this is a common problem with Mercedes.

- North Charleston, SC, USA

problem #2

Nov 022010

E500 8-cyl

  • 67,000 miles
The contact owns 2004 Mercedes Benz E500. The contact stated while driving 65 mph the warning light "brake failure and esp failure" were displayed and also indicated that the contact should drive onto the emergency lane. The contact was unable to stop the vehicle by applying the brakes; however, when he was able to stop it by downshifting and engaging the emergency brake. The contact stated this could have caused a major crash. The vehicle was towed to a local mechanic who was performing a diagnostic test when the complaint was filed. The contact did not call the manufacturer. The contact had also viewed numerous complaints via the internet regarding brake failure for his year, make and model vehicle. The contact stated the manufacturer was not issued a recall but was fully aware of the brake system failure. The failure mileage was 67,000. Updated 01/13/11 the consumer also stated there was a smell of gas. It was determined the gas tank was cracked. Also, the front ball joint broke. The consumer has since traded the vehicle. Updated 01/24/11

- Allen , TX, USA

problem #1

Mar 162010

E500 8-cyl

  • 108,000 miles
The airmatic suspension system has failed 3 times - first in March 2010, then April 2010, and now May 2010. It has been in for service for the first 2 incidents. The first time, the car dropped to the ground while parked, the second time it was slightly low, and then while driving the rear dropped and the car became extremely difficult to handle. It is now dropping on the right again, and pulls strongly to the right. Service was completed at the dealer. Even they have acknowledged the system fails, and fails in a manner in which the whole system is likely to go in a chain reaction fashion.

- Buffalo, NY, USA

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