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10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
3 / 1
Average Mileage:
94,005 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Mercury Grand Marquis steering problems

steering problem

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2004 Mercury Grand Marquis Owner Comments (Page 3 of 3)

« Read the previous 20 complaints

problem #8

Sep 262013

Grand Marquis

  • 70,000 miles

A D V E R T I S E M E N T S

The contact owns a 2004 Mercury Grand Marquis. The contact stated that while driving approximately 30 mph, the steering wheel became difficult to turn. The vehicle was taken to an independent mechanic where the lower steering shaft assembly was replaced. There was a recall associated with NHTSA campaign id number 13V385000 (steering) that pertained to the Mercury Grand Marquis model years 2005-2011. The manufacturer was notified and they informed the contact that there was not a recall related to the defect. The approximate failure mileage was 70,000.

- Lakeville, MA, USA

problem #7

Oct 242012

Grand Marquis

  • 81,244 miles
The contact owns a 2004 Mercury Grand Marquis. The contact was completing a turn at approximately 5 mph when the steering wheel became extremely hard to turn without warning. The vehicle was taken to a dealer where it was diagnosed that the steering column needed to be replaced. The manufacturer was notified of the failure. The vehicle was repaired. The approximate failure mileage was 81,244 and the current mileage was 90,000.

- Fern Dale, MI, USA

problem #6

Sep 012009

Grand Marquis

  • 55,000 miles
The contact owns a 2004 Mercury Grand Marquis. The contact stated that while driving approximately 10 mph, the contact attempted to make a left turn and the steering wheel made a loud noise without warning. The vehicle was taken to the dealer where the mechanic suggested calling the manufacturer. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 55,000. The current mileage was 158,000.

- Canton, OH, USA

problem #5

Mar 012013

Grand Marquis 8-cyl

  • miles

A D V E R T I S E M E N T S

Very hard to turn steering wheel. Vehicle has been sitting in my driveway for the last 2 months as its unsafe to drive with my children.

- Lockport, NY, USA

problem #4

May 052013

Grand Marquis

  • 53,102 miles
The contact owns a 2004 Mercury Grand Marquis. The contact was completing a turn at approximately 5 mph when the steering wheel became extremely hard to turn. The contact checked the power steering fluid but the fluid was at the proper level. The contact then added a lubricant spray to the steering column. The failure recurred. The vehicle was not repaired or diagnosed. The manufacturer was not informed of the issue. The failure mileage was 53102.

- Youngsville, NY, USA

problem #3

Jul 052013

Grand Marquis 8-cyl

  • 70,000 miles
Hard to steer, then a binding, more pressure needed to turn steering wheel. Then steering seemed to return to "normal". noticed a large amount of corrosion on steering shaft U-joint.

- Trumansburg, NY, USA

problem #2

Feb 222013

Grand Marquis 8-cyl

  • 144,024 miles
Turning the steering wheel became hard with uneven "catches" (not smooth motion) when turning left or right and also turning the steering wheel back to "center". steering linkage from steering column to the steering "box" appears to be binding up. This makes turning the steering wheel sluggish and jerky. Power steering fluid and belts were ok.

- Lexington, KY, USA

problem #1

Feb 032009

Grand Marquis 8-cyl

  • Automatic transmission
  • 19,970 miles
The contact owns a 2004 Mercury Grand Marquis. When backing up at 10 mph, the contact noticed that the steering was very stiff and difficult to maneuver. The contact was able to drive the vehicle to his destination, but the failure continued. When he reached his destination, the contact noticed that the power steering fluid was low. He refilled the power steering fluid and the failure improved. One month later, the contact noticed that the steering became stiff and difficult to maneuver again. He called the manufacturer and was informed to have the vehicle inspected by the dealer. The vehicle was taken to the dealer, but when he was informed of a fee to flush out the power steering fluid due to possible dirt build-up, the contact refused to have the vehicle repaired. He feels that he should not have to pay and the dealer or manufacturer should cover the expenses. The failure mileage was 19,970 and current mileage was 20,200. Updated 04/17/09. The consumer was informed the problem was due to wear and tear. Updated 04/21/09

- Mayfield Heights, OH, USA

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