The contact owns a 2008 Mercury Mariner. The contact noticed that the subframe near the rear tires was corroded. The vehicle was taken to a collision center and the inspector stated that the frame above the rear tires was manufactured with a foam like substance. When it rained or when the vehicle was washed, the substance would absorb the water and caused the corrosion to spread inside out. The inspector also stated that the bumper could eventually separate from the vehicle. The manufacturer was aware of the failure, but would not compensate the contact because there were not enough complaints regarding the failure. The approximate failure mileage was 66,000.

- Tinley Park, IL, USA