I have a 2010 Mercury Mariner. There was a recall for the power steering. I didn't get it taken in right away, just took it in December 2018 for oil change and had dealership take care of recall also. They updated the software but that is when my trouble started with the power steering. Steering wheel had a twitch, shaking by itself while car was running at idle. When the shaking got real bad I took it to dealer March 7 2019 to be fixed under recall for power steering assist loss. The recall started July 25 2014 with no end date of recall. They told me that they couldn't fix it under the recall because Ford said it had been to long after the recall. Basically they were saying the recall was outdated. They told me I could have it fixed for $800 out of pocket. A recall should never be outdated but go the life of the vehicle. Every vehicle is different when the the part goes bad after a recall happens. Mine was almost 5 years after recall started. It is a safety issue because your power steering goes out if not fixed after the steering wheel starts twitching. My power steering went out 2 days after I had taken it in to the dealership to have it fixed for what I thought was a real recall. Apparently Ford has fake recalls. When you take your vehicle in they refuse to fix it because they say what recall. The power steering went out when I stopped to get gas. I started the car back up after getting gas it was gone. I called Ford customer service number March 14 2019. I let them know what my issue was. They did there research and called me back March 15 2019 only to let me know that the update the dealership did in December 2018 was the fix. It was one and done. They were not doing anything else, they told me. So the update cancelled out the real fix of changing the torque sensor in the steering column which 2 days later left me without power steering.

- Wapakoneta, OH, USA

It happened about once a month, I would have no power steering when in traffic, in motion, turning for about 3 - 5 seconds, then back to normal steering. I didn't know about any recall at the time. Then while in motion, turning into traffic power steering stopped completely, with message "power steering assist fault" I looked online, and found out about the recall. Dealer says steering recall was completed but I was never notified when. The problem has never stopped for me. Now it is a permanent problem, and dealer says no warranty, no recall. Can I force the dealer to re-do the recall somehow?

- Seville, OH, USA

The contact owns a 2010 Mercury Mariner. The contact stated that the power steering was faulty. The contact had to exert excessive strength to steer the vehicle. The failure made it difficult for the contact to drive. The "power assist fault" message appeared on the instrument panel. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 120,000.

- Hawk Point, MO, USA

Power steering assist fault happens while driving recall should be extended to cover more vehicles

- Pennsauken, NJ, USA

The contact owns a 2010 Mercury Mariner. While driving various speeds, the steering wheel seized without warning. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 137,000.

- Johnston, RI, USA

The contact owns a 2010 Mercury Mariner. The contact stated that the electric power steering failed and the power steering assist warning indicator illuminated. Larry H. miller super Ford salt lake city (1340 S. 500 w, salt lake city, ut 84115, (801) 783-4473) and ken garff West valley Ford (4091 w 3500 S, West valley city, ut 84120, (801) 559-0500) were contacted and stated that the vehicle needed to be diagnosed to determine the cause of the failure. The vehicle was not included in NHTSA action number: DP15001 (steering) and NHTSA campaign number: 14V284000 (steering). The manufacturer was contacted and confirmed that the vehicle was not included in a recall. The vehicle was unable to be driven due to the failure. The VIN was not available. The approximate failure mileage was 93,000.

- Riverton, UT, USA

My car has a malfunction with the power steering assist. It went out of my on the freeway coming home from glendale, AZ to riverton, ut. It was so scary and so difficult to get home! my mechanic informed me there was a recall on this part. However, somehow my VIN is not showing this recall even though it is the exact year, make and model affected. After doing some research it turns out that Ford only recalled a fraction of the vehicles that was manufactured with this faulty part. How are they only accountable for some of the vehicles affected? clearly I have the same faulty part in my vehicle. I've called every dealership in the valley trying to find information on why it is a "lottery" on who gets the recall fixed and who doesn't. they have basically all told me to get stuffed. I can't drive my car and the part if very difficult to find outside of the dealership, who I do not want to go through after having them refuse to correct an issue that has a recall associated with it. Fords recall 14S05.

- Riverton, UT, USA

Was slowing to turn in shopping plaza lose power steering almost ran women over cross drive way car would not steer without much force this is dangerous how many must die before Ford fixes this do they remember gas tanks ? my next call is to 60 minutes.

- Phila, PA, USA

The contact owns a 2010 Mercury Mariner. While driving approximately 15 mph, the power steering suddenly failed and the steering wheel became very difficult to turn in either direction. The failure was not diagnosed or repaired. The manufacturer and local dealer (dunphy Ford, 7700 frankford ave, philadelphia, pa) were notified of the failure, but no assistance was offered. The failure mileage was 105,000.

- Philadelphia, PA, USA

When I am driving turning the wheel it make a loud clicking sound

- Palmetto, FL, USA

I was driving down the street and went to turn a corner and my power steering went out completely. I have a message that pops up every time I start my car that says power steering assist failure. I have found a recall on this issue but the dealership says my VIN isn't included in the recall. My vehicle was produced 02/2010 which falls in the time frame of the recall.

- Texarkana, AR, USA

Power steering suddenly stopped working while I was driving. The vehicle is extremely difficult to navigate but I was able to pull off the road to a safe area. After shutting the car off for 15 minutes and restarting the lack of power steering remained, but there was now a message saying "power steering assist fault". this car has several other electrical problems with regard to the A/C & blower, and also the drivers side window and dome lights work sporadically.

- Jackson, NJ, USA

The contact owns a 2010 Mercury Mariner. While driving unknown speeds, the steering wheel became difficult to turn while making turns. In addition, the battery warning indicator illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to NHTSA. The failure mileage was 120,000.

- Seymour, TN, USA

I was driving my car like any day normally came home park the car and asked my daughter to put my car in garage.but she came back and said my steering wheel was hard to turn.I went out and tried and I could barely turn the steering wheel

- Detroit, MI, USA

My 2010 Mercury Mariner I recently purchased suddenly became extremely difficult to steer requiring alot of effort to turn the vehicle. Luckily no accident occurred. I later found a safety recall on the NHTSA website that stated this could happen with this vehicle and that Ford would repair the problem free of charge. When I called Ford/Lincoln they said that this vehicle had been looked at a few months ago and had not displayed this problem as of then so no parts were replaced. Now that it actually has displayed the lack of steering problem that the recall states it could, Ford says they don't have to fix it now because they already looked at it before it did it... what"?" I am hoping you at the NHTSA will help me to get Ford to follow through on honoring their safety recall with my vehicle as the recall states that Ford is responsible for the cost of repairs to fix this issue with the steering that my vehicle is experiencing. Obviously since my vehicle did exactly what the safety recall said it could do, Ford did nothing to correct this problem when they claim to have looked at it before. Therefore, Ford should still be required to honor the safety recall and correct this issue. Thank you.

- Centuria, WI, USA

Power steering assist lite up on dash board. Power steering went out. Can not steer car as I attempted to turn and drive out of parking lot. Parked car and not driving car.

- Chicago, IL, USA

While driving West on I-80 at night at 75mph in Wyoming the vehicle experienced a sudden loss of power steering without notice. A Ford dealer says the epas system failed and has to be replaced by the owner for $800. This occurred even after the Ford epas pscm recall reprograming was performed in 07/2014.

- Colorado Springs, CO, USA

The contact owns a 2010 Mercury Mariner. When the gear shifter was placed in drive, the accelerator pedal was depressed at a low speed but the steering wheel became difficult to maneuver. While attempting to park, the power steering failed and the power steering assist fault indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the power steering assist needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The contact referenced NHTSA campaign number: 14V284000 (steering). The manufacturer was notified of the failure and stated that the vehicle was not covered under warranty or included in a recall. The approximate failure mileage was 100,000.

- Florence, OR, USA

The contact owns a 2010 Mercury Mariner. The contact stated that the steering wheel became difficult to turn and the power assist warning indicator illuminated. The vehicle was taken to a dealer where it was diagnosed that the torque sensor needed to be replaced. The vehicle was not repaired. The contact mentioned that the failure was previously repaired, but recurred. The manufacturer was notified. The failure mileage was 123,300.

- Hazle Townshift, PA, USA

A malfunction of the electric power steering, I cant steer my vehicle.it is difficult to steer and control the vehicle. I was driving and the steering start wobbling and making noise vibrating and the steering go real stiff. I called the recall department they told me it was a recall on the torque sensor or pscm July 2014 to take it to the dealer to get approval to let them know, I did they checked it out said it was the torque sensor, called Ford to get approval because it was on the recall list, was denied. I don't understand you said if this problem shows a history loss of the torque sensor signal or fail codes relating to the pscm when I brought in for the recall remedy, the affected components will be replaced free of charge. You told me the recall was July 2014 and at that time you reset the pscm and cluster module. That didnot fix the problem only put a bandaid on the real problem. I did not own my vehicle in 2014. This is happening again. After the first recall. Another recall. Why wont you fix it my arms shoulder neck and head are injured because you will not fix what is a part that consistantly break down or malfunction that's happening over and over. It should be set for another recall. This could not be happening only to me. Driving on city streets in motion with bad steering issues.

- Cleveland Heights, OH, USA