The contact's mother owns a 2010 Mercury Mariner. The contact stated while her mother was driving 45 mph, the steering wheel became difficult to turn. The driver stated the tire pressure and the power steering warning lights were illuminated. The driver was able to park the vehicle on side of the road. The owner took the vehicle to the independent mechanic and associated the failure with NHTSA Campaign Number: 14V284000 (Steering), however, the VIN was not included. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 115,437

- Pittsburgh, PA, USA

The contact owns a 2010 Mercury Mariner. The contact stated that upon starting the vehicle, the power steering assist fault message flashed on the instrument panel. The contact then stated that excessive force was needed to steer the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number:14V284000 (Steering). The contact called the dealer and was informed that the vehicle was not under recall. The manufacturer was notified of the failure and provided the contact with a case number. The vehicle was not repaired. The failure mileage was approximately 121,000.

- Mount Holly, NC, USA

The contact owns a 2010 Mercury Mariner. The contact stated that while making a turn, the steering wheel became difficult to maneuver after completing the turn. The contact stated that no warning lights were illuminated. The contact stated that she would turn the vehicle off and on, and upon restart, the failure corrected itself. The vehicle was taken to the dealer where it was confirmed that the failure was related to NHTSA Recall Number: 14V284000 (Steering) and the steering column needed replacement. The dealer informed the contact that the parts were on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and confirmed that parts were on backorder and they were unable to provide a repair date. The failure mileage was unknown. Parts distribution disconnect.

- Pasadena, TX, USA

My steering column started shaking uncontrollably I noticed that the steering was harder and harder to steer and then it went out completely after my steering wheel was vibrating at a very high speed and shaking and controllably and making weird noises 5 minutes later my entire power steering went out I am now forced to drive my vehicle because I have another choice and I have a bad although which is now worse because of the steering my vehicle and the steering being out has messed with my starter it has messed with my brace and it has made my water pump belt fray which almost has broken off my AC compressor does not work my car is just not safe

- St Louis, MO, USA

the power steering assist fault it just stopped working. very hard to turn I have called dealerships but despite the same make and model of the recall they can't see anything for it when they search online

- Clyde, OH, USA

The contact owns a 2010 Mercury Mariner. The contact stated that upon entering a parking lot at a low rate of speed, the power steering assist failed as the power steering assist fault warning message illuminated on the instrument panel. The contact stated that excessive force was needed to steer the vehicle. Due to the failure, the contact had the vehicle towed to an independent mechanic who later informed her that her vehicle was included in NHTSA Campaign Number: 14V284000 (Steering). The contact called the dealer and the manufacturer who informed her that there were no recalls on her vehicle. The vehicle was not repaired. The failure was unknown.

- Atlanta, GA, USA

"Power Steering Assist Fault" message appeared, and the steering became stiff, indicating the power steering stopped working. This happened while coming down from a snowy mountain pass, which put myself, my passengers, and other vehicles at risk. Even though there was a 2014 recall for this problem, I was told by Ford dealership that there were no open recalls on my car (indicating it was either fixed and broke again, or my car was never included in the recall-- as I purchased the vehicle secondhand, I am unsure which it is). It will be a $1200 fix fat this Ford dealership for a known and dangerous problem that should, but won't, be covered by the previous recall. There should be an easier way to track fixed recalls through the NHTSA Vin lookup program.

- Portland, OR, USA

lost of steering control because of power steering failed. And caused elec. system to go nuts

- Whitehall, MI, USA

Steering power fault light came on Steering difficulty

- Phila, PA, USA

The contact owns a 2010 Mercury Mariner. The contact stated the vehicle was leaking an unknown fluid. The vehicle was taken to an independent mechanic where it was diagnosed with needing the electric power steering pump to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 14V284000 (steering) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 101,000.

- Middletown, OH, USA

The contact owns a 2010 Mercury Mariner. The contact stated while driving 5 mph, the steering became difficult to turn. The contact stated that power steering assist fault warning light was illuminated. The vehicle was not taken to a dealer. Upon investigation, the contact associated the failure with NHTSA campaign number: 14V284000 (steering) however, the VIN was not included. The manufacturer was informed of the failure. The contact was informed that the VIN was not included and that there would be no assistance in repairing the vehicle. The failure mileage was approximately 132,000.

- Johnsonville, NY, USA

I'm very upset and on the verge of tears! as I pulled out of the bank yesterday, I made a left hand turn and my steering wheel suddenly locked on me! I almost wrecked! on July 21, 2014 I took my car to freedom Ford in mcalester, ok for recall #14S05. I was told the models would be updated to " power steering assist fault! so afterwards I left on my merry way knowing that I would never have to worry about this issue again! wrong! is there anything Ford can do to back up what they said" they said updating the modules would "prevent" this from happening? why didn't they just say that in a few years it will happen so be careful?" I"M so upset! please help me! I cannot afford to buy the $1,600. Part that Ford says I need! I really thing there should be an updated recall for this issue that was not resolved by updating modules!

- Henryetta, OK, USA

On my dash it's says "power assist fault" I've done some research and it seems there have been tons of these Mercury's recalled because of the power assist fault going out and vehicles loosing control of there vehicles. My vehicle is a few months shy if meeting the date in which these Mercury's were recalled. I think it's a huge safety risk. And beings in a single mother of 2 little girls I think maybe my Mercury should be fixed. Mine is legit messed up. I can barley turn it. The power steering is all jacked around and its causing other issues. Such as not my car needs aligned. I wanted to know how come mine is messed up but because of just a few months mine doesn't have the recall. Please help me keep my kids safe. Thank you I'm located in scottsville ky 42164

- Scottsville, KY, USA

The contact owns a 2010 Mercury Mariner. The contact stated that the steering lost power and was difficult to turn. The check engine light illuminated. The contact called the Ford Lincoln of queens service center dealer, located in queens, New York, (888) 705-7067, and was told that there was no recall. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was approximately 185,000.

- Springfield Garden, NY, USA

Has my grandma was driving down the highway going 60 mph the steering wheel locked on here and wasn"T able to move it. Luckily she was at the last lane and able to get on the emergency lane and not car hit here. I did research on this and it said that many other year make and models had a recall. For some reason they didn"T do a recall on all of them just some done at some parts of the state when they are all made for the same company. If you can let me know how or why her SUV ain't under the recall. If she didn't have that bit of luck that day she could've be injured very bad and injured others as well for the steering wheel just to lock while driving. This happen in san antonio tx on highway 35.

- San Antonio, TX, USA

The other day my grandmother streering wheel locked on her Mercury as she was driving down the highway going 60 mph. Thank god she was able to stop the car with out getting hit. I did some research on this make and model and they have a recall on this problem just not with the vehicles just depends on where it was made. Which I thing is wrong if they have many recalls in the same make and model they should have them on all of them..

- San Antonio, TX, USA

In motion on a street a power steering assist fault warning came on, shortly after lost power steering. Informed by Ford it was fixed after recall on Sep 22nd 2014, and is no longer valid or covered? same problem happening again as the first recall

- Rochester Hills, MI, USA

When filling gas tank yesterday once full gas leaked from under the wheel well onto the tires. The car was parked at a gas station. I was asked to move the car away from the pump by the gas attendant.

- Suffield, CT, USA

Vehicle's electronic power steering turned off in the middle of driving, turning on highway, this has happened 3 times, seems like when the heat is on. Recall 14S05C shows up in service records from this car. Works was done my mahopac Ford, mahopac, NY. Reflash ic and pscm. This recall was apparently addressed, but the problem has come back. I just bought this car used two weeks ago. It did not have this problem until I turned the heat on. Not sure what to do.

- Croton On Hudson, NY, USA

Power steering went out. There was a recall I see but for some reason mine isnt covered. Its a 2010 and just turned 70K miles. I see this is common but cant find a fix online.

- Houston, TX, USA