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really awful
Crashes / Fires:
5 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
76,060 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Mercury Milan steering problems

steering problem

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2010 Mercury Milan Owner Comments (Page 1 of 5)

problem #84

Nov 112016


  • 62,000 miles


Received a message "power steering assist fault" and the wheel became very hard to steer. Did not receive a service warning and we were driving with our grandchildren in the car. Very disturbing. The vehicle has about 60K miles and the steering go out"???? the charge to repair is will over $2K. No warning. Very dangerous!!!! must happen often because our local dealer stocks the item but any other time I had maintenance done the part had to be ordered. Hummmmmmm"

- Ball, LA, USA

problem #83

Nov 012016


  • 102,380 miles
While I was driving my child to school out of no where right before I turned the corner to get onto the freeway service drive a bell went off in the car and on the screen it said power steering assist failure and at that point I could no longer steer my vehicle. I had no control over it. I literally had to back up and it took me 15 to 20 minutes to get back into my driveway because I couldn't turn the wheel it was extremely hard to do.

- Detroit, MI, USA

problem #82

Sep 202016


  • 2 miles
Advance trac service power steering lights came on while driving..then my car steering wheel got lock couldn't move it all.drop my car off 09/20/16 and pick it up October 21 pay about $2000 to pick it up. It broke down the same day, , got it tow the same day.pick it up Monday Oct 24,2016 drove fine..Oct 25,2016 on my way to work broke down again had to get tow October 25,2016 to the dealership capital Ford 5411 charlotte nc here now waiting so angry getting the run around

- Charlotte, NC, USA

problem #81

Oct 102016


  • 81,000 miles


The contact owns a 2010 Mercury Milan. When the ignition was turned to the on position, the power steering failed and the warning indicator illuminated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 81,000.

- Portsmouth, VA, USA

problem #80

Oct 042016


  • 91,000 miles
The power steering in my car has failed and it is only 6 years old. The dash reads "power steering assist fault" when I turn it on and I cannot move the steering wheel. The car is still being financed, yet the steering has gone out and the cost of repair is through the roof. There has been a recall on 2011 Mercury Milan power steering for the same issue. Why have the 2010 not been recalled? this is ridiculous. My car is worthless and unable to be driven or sold.

- Waco, TX, USA

problem #79

Sep 172016


  • 78,000 miles
While in process of a turn the vehicle lost power steering abilities. It started to retract from the turn then lost the ability causing the vehicle to go off at an angle and hit a parked vehicle. 2 days prior to the accident the it was discovered that there might have been an issue that would need addressing because it felt like the vehicle lost power steering briefly. After the accident we discovered a recall for power steering problems on the vehicle but my vehicle wasn't part of that recall. There was a police report filed and a claim. We don't have the paperwork yet as this just happened. I have included pictures from the accident.

- Schenectady, NY, USA

problem #78

Aug 012016


  • 130,000 miles


The contact owns a 2010 Mercury Milan. When the ignition was started, the power steering failure indicator illuminated. The dealer was unable to locate a failure. Shortly after, the failure recurred several times and the power steering seized completely. The vehicle was towed to an independent mechanic who stated that the electronic power steering module failed. The manufacturer was not notified of the failure and no repairs were made. The VIN was invalid. The failure mileage was 130,000.

- Schertz, TX, USA

problem #77

Aug 272016


  • 144,000 miles
The vehicle was in motion on a highway going 65 mph when suddenly the advancetrac light illuminated and a message appeared (power steering malfunction service now). I had to use great force in order to turn the wheel just to exit the highway and safely park my vehicle. The estimated cost for repairs are completely ridiculous for a person who is financing the vehicle. In addition, the later model Mercury Milan have been recalled for the same issue; however, the 2010 Milan were somehow left out of the recall and that is completely asinine. It should be included immediately in that recall.

- Pontiac, MI, USA

problem #76

Aug 252016


  • 60,000 miles
My car was parked. When I started my car, the power steering didn't work. I got a message on the dash to the effect: "power steering default." I turned off the ignition switch and started the car again. Same problem. I turned off the ignition switch again and waited two or three minutes. When I started the car again, everything seemed to work ok. My wife says it has happened to her before.

- Frankston, TX, USA

problem #75

Aug 232016


  • 65,000 miles
The contact owns a 2010 Mercury Milan. While driving approximately 40 mph, the power steering suddenly failed and the power steering warning indicator illuminted. The contact took the vehicle to the dealer where it was diagnosed that the steering system needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 65,000.

- Tuskegee, AL, USA

problem #74

Aug 182016


  • 82,000 miles


Beginning in July 2016, I began to experience a "power steering system failure" message upon starting my 2010 Mercury Milan. Given that it was an infrequent occurrence, I followed the manual's instruction to turn off the car, wait for 10 to 15 seconds and then restart it. This action would clear the error code, and I would be able to steer the vehicle. However, within the last few weeks, the error message has occurred much more frequently. As such, I took the vehicle to the local Ford dealership, and was told the power steering control module needed to be replaced due to an actuator being stuck open. Please consider adding the 2010 Mercury Milan to the already mandated recall.

- Clovis, CA, USA

problem #73

Mar 062015


  • 75,000 miles
The contact owns a 2010 Mercury Milan. While driving approximately 30 mph, the power steering failed and the traction and power steering warning indicators illuminated. The vehicle was taken to a dealer where it was diagnosed that the power steering needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

- Montgomery, AL, USA

problem #72

Aug 052016


  • 130,000 miles
Complete loss of power steering the recall has been done for 2011-2012 Fusion and 2011 Milan. My 2010 Milan has the same exact parts and I can find all the same complaints of the steering going out on the 2010 year vehicals. I can't believe the NHTSA let Ford get away with when there is definitely a safety problem with the steering. I have had the problem both when just starting and while driving. These cars are not safe. It has happened many times to lots of people

- New Baltimore, MI, USA

problem #71

Jul 102016


  • 98,000 miles
My 2010 Mercury Milan power steering just went out for no reason. I was taking my husband to the airport and the first indicator was service power steering and when it came on and it just got tough to turn. Two days later another indicator service power steering now came on. I have researched and found out that there are plenty of people that have experience the same thing I have. They sent out a recall for the 2011S but we as owners of a 2010 are experiencing the same thing. Ford needs to sent out a recall for this problem because it can cause some serious wrecks and even death luckily I was able to drive home okay. Now I can barely turn the steering wheel so I am not driving this car.

- Jonesboro, GA, USA

problem #70

Aug 092016


  • miles
While driving down the road loses all power steering there was a recall on the 2011 Mercury Milan which have all the same parts why wouldn't they recall the 2010 Milan? this has happened 3 times where the power steering will just go out than when I shut the car off and restart it works again. There is no way I would trust my wife or child driving this car.

- New Baltimore, MI, USA

problem #69

Aug 082016


  • 60,000 miles
Power steering assist failure that locks the steering wheel so the car cannot be driven. There is a recall for the 2011 - 2012 Mercury Milan #15V340000 but the recall does not include the 2010. This is a costly $1800 repair in which others have also complained about this very issue in the Milan.

- San Antonio, TX, USA

problem #68

Jul 302016


  • 75,486 miles
The power steering went off with no warning what so ever

- Cleveland, OH, USA

problem #67

Jun 222016


  • 89,900 miles
While pulling into a parking lot from a city street in the middle of the turn the power steering on my 2010 Mercury Milan went out. It started with a warning on the display "service power steering now" followed by "service advance trac" along with the warning bells. The steering wheel was very difficult to turn but made it safely into a parking spot. Turned the car off and waited a few minutes. Turned the car back on and immediately received the "service power steering now" followed by "service advance trac" along with the warning bells. Took the car to the dealer and the power steering gear had to be replaced as it had failed. Spoke to the dealer as there was is a recall for the same item but only for certain 2011 Milan. The cost was over $1700 to replace.

- Plymouth, MI, USA

problem #66

Jul 082016


  • 150,000 miles
There is a power steering assist failure that locks the car up and disables any driving abilities. I noticed there are recalls for this problem for the 2011 model of the Mercury Milan and the Ford Fusion which is the same vehicle.

- Schertz, TX, USA

problem #65

Jul 012016


  • miles
On July 1st I was making driving on the frontage road in my 2010 Mercury Milan and all of a sudden my passenger tire blew out so I pulled over to check what happened and when I came back to the car "service power steering" and "service advance trac" were lit up on my dash board. We changed the tire to the spare but when we were ready to drive the steering wheel was very difficult to move side to side. Luckily a family member lived near by so we were able to take the car there but the steering wheel was still hard. The next day we went to go get a new tire to replace the spare thinking maybe it was the spare that caused the service messages to appear on the dashboard but even with the tire change the steering wheel is still not able to allow any sort of turning motion unless there is an extremely strong effort to turn it. I'm aware that this exact incident also happened to another customer. I'm also aware how there's a recall on the 2011 but not on the 2010. A recall needs to be given for this year also because I've seen many complaints about the electrical power steering and advance trac. It's not right for us to have to cough up 1000 to fix something that is a defect in the car. I still owe on this car and don't plan to just have it sitting there with no use to it and throwing money down the drain. Please investigate these incidents of power steering and advance trac on the 2010 Mercury Milan so we too can get the recall that we need!

- Mercedes, TX, USA

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