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NHTSA — Suspension: Rear: Springs: Coil Springs Problems Seal Of Avoid Like The Plague


hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
65,320 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Mercury Mountaineer suspension problems

suspension problem

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2002 Mercury Mountaineer Owner Comments

problem #5

Sep 172009

Mountaineer 6-cyl

  • 80,000 miles


The contact owns a 2002 Mercury Mountaineer. The contact stated that during routine inspection, a technician concluded that the two rear coil springs have fractured without any prior warnings. He then added that the failure was common for this model type. He is in the process of having the vehicle repaired at an expense of $600. The manufacturer was notified, but no assistance was provided. The failure and current mileages were 80,000. Updated 10/26/09. Updated 10/26/09

- Findlay, OH, USA

problem #4

Dec 172007

Mountaineer 6-cyl

  • Automatic transmission
  • 50,000 miles
Noticed slight roaring noise in rear suspension. Figured it was a wheel bearing that was worn, which is what it was, but in looking at that issue saw that rear passenger coil spring was broken. Vehicle stance did not indicate a broken spring. Checked the driver side to be safe and noted that rear spring was broken in two places and looked as if it was to come off the bottom spring/strut cushion. As a result of this mechanic indicated broken springs had created premature wear of rear toe links. I am currently looking for replacement parts. This vehicle has seen no off-road use or been used to carry heavy cargo loads. Lady driven only.

- Beattyville, KY, USA

problem #3

Aug 152007

Mountaineer 8-cyl

  • Automatic transmission
  • 56,000 miles
The passenger rear side coil spring was cracked and broken almost cut down a tire said the dealer.

- Monroe, NJ, USA

problem #2

Jun 012007

Mountaineer 8-cyl

  • Automatic transmission
  • 68,000 miles
While driving on a highway at about 65mph a loud bang was heard and my 2002 Mercury Mountaineer swerved to the right almost hitting another car. I thought I hit something on the road, but inspection revealed the right rear coil spring had snapped. Further inspection revealed the left side had also broken at some point. I researched the internet and found this to be a common problem. Here are two of the many links with owners expressing the same concerns., has two pages of this problem with Explorer and Mountaineer,, talks about broken springs on all Ford models. I called my local dealer to inquire about this problem and was told this is the first they had heard of the problem, however they just happen to stock the parts to repair it. I could not afford their cost so I had no choice but to have it repaired by a relative.

- Shelton, CT, USA

problem #1

Apr 142005

Mountaineer 8-cyl

  • Automatic transmission
  • 72,600 miles
While putting new brakes pads on the rear of my vehicle mechanic found that the coils around shocks were rusty, corroded, and crumbly. The coils fell apart in large chunk's in the mechanic's hands.

- Findlay, OH, USA

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