This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle started experiencing mechanical issues at 78000 miles. These issues included the water pump, thermostat housing and most concerning the passenger airbag system. I was able to afford the out of pocket expenses for the thermostat and water pump which was around 2500$ I later got a letter about the water pump regarding a class action. Which I'm hoping to be reimbursed for. So the airbag... =(..I've made several attempts to have MINIwillingly look into the complaint with the airbag system. I cannot get a reasonable response from them regarding my complaint. I am directed to go to my local MINIdealer. When having the other repairs done they would not permanently enable the airbag system but could "look" at it for 125$ since others have quoted this repair costing upwards of 2000$ I declined. I had to pay for the other repairs. Many other vehicles have an over ride for this being a key. I don't understand why this isn't being addressed with previous recalls and many consumer complaints. The passenger airbag system comes on and off intermittently as described in other complaints. I'm only adding my complaint in hopes that it helps myself and others resolve the issue. I want to also note that I purchased several warranties with this vehicle. Which were not honored and cannot get a refund for. One warranty included damage to the seats and would be repaired. I feel like these warranties should be reimbursed since no work is being done in regards to all the issues I've had.
The contact owns a 2011 MINICooper convertible. While driving at an unknown speed, the lights on the instrument panel illuminated without warning. The passenger seat sensor malfunctioned and needed to be replaced in order not to affect the air bag functionality. Upon shifting the weight on the seat, the lights near the odometer illuminated intermittently. The vehicle was taken to a dealer for diagnostic testing, but the vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was 51,000.
- North Palm Beach, FL, USA
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- Bardstown, KY, USA