9.3
really awfulTypical Repair Cost:
$4,600.00
Average Mileage:
93,500 miles
Total Complaints:
3 complaints
Most common solutions:
- replaced engine (3 reports)
engine problem
Helpful websites about the 2002 Toyota Highlander, engine failure
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2008Mar 28
Highlander Limited V6
- Automatic transmission
- 125,000 miles
I was involved in a little fender bender and brought my car into a collision shop that was recommended by my insurance company. They kept the car for 1 week and I picked it up. Before I made it home, the car cut off. (It was in perfect shape prior to bringing it to the body shop). I put it in park, and it started right up. The next morning I started the car and it made this odd noise, almost like a belt was loose. The oil light was on and before I could get to the main highway, all the computer lights came on inside and when I stopped at the stoplight, the car cut off. I put it in park and it started right up although all the lights were still on. I finally got to work and called the collision shop who informed me that I could bring it by, although they only replaced the fender and did not unplug anything. I took it back to the body shop and about an hour later they called and said they were taking the car to Leith Toyota for testing. A couple of hours later, the service manager called and said he thought the problem had something to do with the oil pump. Perhaps something was lodged and oil was not being circulated to the engine which caused the computer lights to come on. I told him that I could not afford $350.00 just to check out the oil pump without fixing the car so I would pick it up and take it to Performance Car Care, who had serviced my car for the past 2 years. The next day I picked it up, paid $100.00 for the guy to tell me that my car never cut off for them and that he thinks it is the oil pump causing the problem. Not one time did he advise me not to drive it or the engine may blow up. I had someone follow me to Performance Car Care about 15 miles away and the car cut off and never started again. I had to have it towed and left my keys in the drop box with a note as to what was going on and received a call the next morning that I had to have a new engine which would cost me about $5,000.00. Well, I am a single mom that does not have this kind of money to spend and can not believe that my engine blew up without any notice. I have not had a new engine put it yet.
2007Sep 05
(reported on)Highlander 4 cyl
- Automatic transmission
- 46,500 miles
Catastrophic engine failure with pitted and scored bearings & damaged valves with only 46,500 miles, but 1 month after warranty expiration. Engine failure occurred almost immediately after a recall on the ECM was "fixed."
We have partnered with JustAnswer to offer online auto repair help and advice from expert professional automotive technicians. You describe your engine problem or ask your question and they try to help you figure it out. The fee is typically $9 to $15, but you can offer to pay more for really tough questions. You will usually receive an answer in 10 minutes or less, and you do not have to pay anything unless you accept the answer.
A D V E R T I S E M E N T S
2008May 04
Highlander V6
I can't believe that a company as big as Toyota with the reputation they have is not just taking care of these well documented problem with these engines. How dare them do this. People invest there money, and time, then put their confidence in product that's supposed to have such a good reputation, and when people don't get what they pay for, they become consumers of other products, then tell about 12 people about there situation. This is not good for PR for companies like Toyota.
You can a lot about a company, not only when things are good, but when things go wrong with the product they sell, do they stand behind what they sell?
Bruce P.
Issaquah, WA, USA
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